To know about the Best live chat software for Shopify in 2022 trusted by 10,000+ and the features that one live chat software must have kindly read the blog to the end.
In 2022, the working pattern of the corporate sector has been changed. They all successfully opted to work remotely and the reason is a connection that they build online with the help of the chat software.
What is live chat technology?
Online chat technology is just a service that offers quick assistance and information to customers. It functions as a real-time messenger for your customers to communicate with you.
A live chat service can quickly and conveniently respond to consumer inquiries, increasing business site traffic and conversions.
ChatWhizz is a group communication application that allows for intelligent real-time collaboration. Having text/media sharing and audio-video calling capabilities.
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Furthermore, with the ChatWhizz Conference feature and much more, holding meetings has never been easier!
Key features of Chatwhizz!
- Building Engagement & Increasing Workflow as well.
- Seamless Communication
- Stay Organized, Save Time & Healthy Team Relationships
Types of live chat software technology
There are three types of support that the organization are providing to client
Text support type:
Text-based live chat support is basically actually a chat process where the customer joins the live chat for getting the solution to the problem and the agent join to give the support to the client at the same point.
However, this feature is available on the website pages and on the application of the company and the application of the company.
Call support type:
If we talk about the call type support, it’s the most common service or you can say traditional way of giving support.
Like we all used to call on the toll-free number of the customer for any type of complaint or query as well.
But live chat software allows you to make online calls via live chat software with the client or you can say the conference as per the convenience of the client.
Co-browsing support type:
Co-browsing refers to two people navigating the same online page at the same time. In a co-browsing session, both participants can see what the other is doing on the screen.
We as Webkul, are also proving the same to our valuable customers to fix their queries and for the session regarding the apps.
Live chat software features in demand
A feature in which your operators start the conversation and offer immediate assistance to your website users.
This is an effective way to boost client satisfaction and engagement. It could include a personalised message in the form of an image or a small live chat window.
Tracking of visitors:
This is a thorough tracking tool that gives you a better understanding of your website’s visitors’ activity (who are also your potential clients).
It contains data such as how long a visitor stayed in the chat, your agents’ general activity, conversion monitoring, and transcript reports, among other things.
Use information about your operators’ performance to supervise them. This allows you to see who of your agents is performing well and who is not.
This information can be used to train them and improve the quality of your chat assistance.
Optimization for mobile:
Because many people use mobile phones to browse the internet, this feature allows your website to provide assistance to different types of visitors regardless of the device they are using.
Top questions about live chat software
- What are the top techniques for conducting meetings remotely?
- What is the impact of live chat on E-commerce?
- mention the Top Functions Of Chat Software?
- How can we add a chatbot feature on the Shopify site?
- How can I add a live chat feature on shopify?
Thus, that’s all about the impact of live chat on E-commerce. If you have any issues, please feel free to add a ticket [email protected].and let us know your views at our HelpDesk System.