Multi-tenant catalog management for European B2B partners.
AMi2 • France
Wholesale Distribution
Catalog Management
PrestaShop Support and Maintenance Services
Webkul offers PrestaShop support and maintenance, ensuring your online store runs smoothly.
We have experts who will update the store, fix any security issues, make it run faster, and ensure your online store is always in good shape.
The world’s top brands trust us
Recognition
PrestaShop 3-Star Experts & Superhero Sellers.
Official PrestaShop Partner, module developer creator, and CMMI Level 3 appraised delivery ensuring enterprise-grade migration quality.
Customer success stories
Real-World Results that We’ve Shipped.
Discover how global retailers, specialty distributors, and consumer brands upgraded and migrated to PrestaShop with Webkul’s engineering.
Real-time auction bidding platform for vintage stamp collections.
Colectalia • Spain
Collectibles and Antiques
Dynamic Bidding Engine
Pre-order reservation workflow and custom fabric checkout.
Au fil d’Emma • France
Craft and Fabric Retail
Pre-Order Automation
Nationwide on-demand delivery app and order dispatching system.
Ta-Tta Delivery • Italy
On Demand Logistics
Mobile Delivery App
Scalable wellness store catalog for Egypt top supplement retailer.
The Health Shop • Egypt
Health and Wellness
High-Volume Commerce
Maintenance Capabilities
End-to-End PrestaShop Support & Technical Services.
From AI-assisted module engineering to proactive performance tuning and cloud hosting, Webkul safeguards your PrestaShop ecosystem.
AI-Powered Development
We are pioneers in an AI-first approach to software development, leveraging Large Language Models (LLMs) to build smarter and faster. By aggressively utilizing state-of-the-art AI coding agents like GitHub Copilot, Claude, and Gemini, we automate module generation, app creation, and custom development. Combined with our expertise in fine-tuning LLMs for specific business needs, this massively reduces your project costs and accelerates your go-to-market timeline.
PrestaShop Upgrades and Migration
We help update your store to the latest PrestaShop version or move it to a new platform without losing any data.
Our migration services guarantee the transition is smooth, with minimal impact on your business operations.
PrestaShop Performance and SEO Optimization
Enhancing your store’s speed and search engine ranking to improve user experience and increase traffic.
Our experts fine-tune your site, means faster loading times for customers and a higher ranking in search results which helps in driving more customers to your store.
PrestaShop Theme Customization
Webkul helps make your online store special and eye-catching, reflecting your brand’s unique style.
Our team customizes themes to fit your needs, creating a consistent and attractive look.
With a personalized theme development, your store will be unique, enhancing the user’s experience and encouraging customers to engage more.
PrestaShop Web Hosting Services
Webkul offers hosting for PrestaShop stores that is quick, dependable, and safe.
We offer hosting that can be scaled up or down, ensuring that your store works well even when there’s lots of traffic.
Vulnerability Scanning and Security Patching
We conduct regular scans of your store for security weaknesses to identify and address any potential threats before they can cause damage.
Our team stays on top of the latest security patches for PrestaShop and promptly applies them to your store, keeping your customer data and website safe.
Store Downtime Support
Webkul offers round-the-clock support & our goal is to keep your store running and prevent unexpected downtime.
Our skilled team is always prepared to handle issues, helping to minimize disruptions to your business.
Features & Beneficiaries
Features of Webkul’s PrestaShop Support and Maintenance
Tailored maintenance capabilities and specialized technical services built to keep modern PrestaShop stores fast, secure, and always accessible.
Security Checks
Regular scans and updates to protect your store from security threats
Performance Optimization
Ensuring your store runs fast and efficiently for the best user experience.
Increase Uptime
Proactively monitor and maintain your store to prevent downtime and ensure it remains accessible to customers at all times.
Multi-store Management
Easily manage several PrestaShop stores from one place, to make your work simpler and more efficient.
Mobile Optimization
Make sure your store works well on mobile devices, giving mobile users a smooth shopping experience.
Analytics Setup
Setting up analytics tools to monitor user actions, sales, and key metrics.
Disaster Recovery
Daily automated offsite cloud backups, Rapid point-in-time store restoration
Engagement Models
Flexible PrestaShop Support & Maintenance Plans.
Choose the support model that aligns with your operational cadence dedicated full-time specialists, flexible hourly retainers, or fixed-scope upgrades.
Team augmentation
Dedicated Team
A dedicated PrestaShop developer squad working exclusively on your store maintenance, sprint backlog, and continuous optimizations.
- Full-time certified developers
- Scale up or down monthly
- Best for high-traffic enterprise stores
Most flexible
Hourly / Retainer Support
Pay only for the hours you need with priority SLA windows. Ideal for ongoing patch audits, troubleshooting, and ad-hoc enhancements.
- Transparent ticket-based billing
- Rapid onboarding in 24-48 hours
- Best for evolving support needs
Fixed scope
Fixed-Scope Project
Defined deliverable, timeline, and locked milestone pricing for version migrations, performance overhauls, and security hardening.
- Guaranteed milestones & fixed budget
- Comprehensive QA & staging checks
- Best for version migrations & audits
Workflow
Our Proven PrestaShop Support & Maintenance Process.
A structured, proactive lifecycle guaranteeing maximum store uptime, rapid response times, and ongoing optimization.
Gather Data
Identify data and audit schemas.
Create Backup
Generate secure full data backup.
Migrate Data
Execute staged transfer to test server.
Testing
Verify catalog, attributes, and orders.
Rectify Errors
Resolve anomalies and fine-tune mapping.
Move All Data to Live Site
Deploy live cutover without downtime.
Delivered by certified PrestaShop developers with Zero Data Loss.
Why Choose Webkul
Why Choose Webkul for Support and Maintenance?
PrestaShop 3-Star Expert partner, official module creator, and enterprise eCommerce delivery trusted by global brands.
PrestaShop 3-Star Expert
Official partner status with deep technical mastery of PrestaShop core architecture and module development.
Proven Experience
16+ years of eCommerce development delivering secure migrations for 150,000+ merchants worldwide.
Superhero Seller Status
Creators of 300+ PrestaShop modules with recognized Addons marketplace excellence and custom plugin mastery.
Zero Business Disruption
Staged sandbox testing and controlled data transfers ensure live transactions continue uninterrupted until cutover.
Search Traffic Preservation
Preserve search rankings, product metadata, URL structure fidelity, and organic category discoverability.
Dedicated Post-Launch Support
Rigorous post-cutover audits, performance optimization, and dedicated technical support after live launch.
Relational Data Integrity
Guaranteed preservation of complex product attributes, customer password hashes, and historical order ledgers.
Enterprise Scalability
Optimize database indexes and cache mechanisms to support high-concurrency traffic and growing product catalogs.
client testimonials
Trusted by merchants, proven by results.
“Definitely the best developer. I co-operate with them again and again and every time I am more satisfied. Thank you for simplifying my tasks by submitting great software solutions for my company. The developer is fast and reliable. It is all I need!!!”
Excellent team whom we can trust with their support and the quality of products they offer. Their developers are highly expertise in any customization of the products. Thanks and keep it up.
Sandeep C VDigital Marketing Specialist and Web Developer, Maria TradingWe’re already seeing much better velocity and better knowledge and experience than we’ve had with other developers.
Rick WaltereCommerce Development ManagerBarcodes Inc.
Clever team of Developers and Technical Support very Fast. The team is very helpful to assist in solving the problems I encountered on my e-commerce platforms. Appreciate their assistance. I Purchased more than one module in My eCommerce Projects Thanks Webkul team.
SDHosam HasanCEO, Axsisnet
Always a pleasure using Webkul as a solution for PrestaShop. Customer service is top-notch and always has the right answers to the questions.
Garry ArifManaging DirectorWise Design Lab
I bought the MangoPay payment gatway solution and the assistance service in the event of a problem and indeed the support is very competent and the problems are resolved on average within 24 to 48 hours. The development team does a marvelous job so congratulations.
Nitish PeerooCEO, SixtroneAll communication is done through a ticket system. I appreciate the regular almost daily updates of what is being worked on, and communicating changes or updates is easy through this system. Mobikul’s response timeframe is quick, and the developers accomplish tasks in a very reasonable timeframe. They also respond to questions, concerns, and bugs very quickly.
Josh ArnoldPresident, ATV EscapeFAQ
PrestaShop Support and Maintenance FAQ.
What types of issues can Webkul’s PrestaShop Support and Maintenance services help with?
Our services cover a wide range of issues including bug fixing, performance optimization, security checks, theme customization, and module development.
We also assist with data migration, backup and restore, and disaster recovery to ensure your store runs smoothly.
We also assist with data migration, backup and restore, and disaster recovery to ensure your store runs smoothly.
How often should I update my PrestaShop store?
Regular updates are crucial for security and performance. We recommend updating your store whenever a new version of PrestaShop is released.
Our team can handle these updates for you, ensuring that your store remains up-to-date with the latest features and security patches.
Our team can handle these updates for you, ensuring that your store remains up-to-date with the latest features and security patches.
What measures do you take to ensure the security of my store?
We conduct regular vulnerability scans and apply the latest security patches to protect your store from new and emerging threats.
Our team uses advanced tools to detect potential security issues and takes immediate action to safeguard your data..
Our team uses advanced tools to detect potential security issues and takes immediate action to safeguard your data..
Can you help if my store goes offline or faces a major issue?
Yes, we provide store downtime support and have a comprehensive disaster recovery plan in place.
In case of unexpected issues, we work swiftly to recover your store, ensuring minimal data loss and getting you back online quickly.
In case of unexpected issues, we work swiftly to recover your store, ensuring minimal data loss and getting you back online quickly.
How can I contact Webkul for support?
You can reach out to our support team 24/7 through our website or via email. We are always here to help you with any issues or questions you may have about your PrestaShop store.
Start building
Need Dedicated PrestaShop Support?
Speak with our certified PrestaShop specialists to safeguard store uptime, boost performance, and resolve complex issues.
- Reply within 24 business hours
- Official PrestaShop 3-Star Expert Partner
- Reply within 24 business hours
- No obligation, free consultation
