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    CS-Cart Social Messaging

    CS-Cart Social Messaging:
    With this CS-Cart Social Messaging add-on, you can add a widget to your store and your store visitors can send messages to your Facebook or Twitter account.

    When visitors have a concern about the products, they are likely to either look for details to contact Site Owner for further description or look for another product. Rather than watching potential buyers click away from e-commerce sites and to limit the risk of losing prospective clients, we have created “CS-Cart Social Messaging”.

    So, Your store visitors will be able to send direct messages to your Facebook or Twitter account via any desktop or any mobile device straight from your store. They can start a conversation which continues entirely through Facebook Messenger or Twitter messages.

    Features & Benefits

    • Well integrated with CS-Cart Multi-Vendor.
    • Messaging option is available for Facebook and Twitter.
    • The user can communicate with admin via social chat medium and can ask their query to admin.
    • Increases customer engagement which improves site traffic.
    • Helps in building trust between brands and customers.
    • Easily configurable – Just fill the credentials and it is ready to use.
    • A user can send message easily. Only needs to login into their Twitter/Facebook account.
    • It comes with a Like/Follow button so users can become followers of your Facebook or Twitter page.
    • Easy to manage at admin end.

    How To Upload and Install

    After downloading CS-Cart Social Messaging, you will get a zip file and install.txt. Read the install.txt carefully and configure it accordingly.

    Go to “Manage add-ons”, click on “+” to upload and install the zip file as shown below.

    Click on “Local” to browse the zip file and then click on “Upload & Install” as shown below in snapshot.


    After installing CS-Cart Social Messaging, Click on Settings as shown below :

    To allow Twitter messaging, fill the Twitter credentials which include Consumer Key, Consumer Secret Key, Access Token, Access Token Secret.

    Now the question is from where we can get these twitter credentials??

    So, to get these above-listed credentials you need to first Apply for developer Account before creating a Twitter app on .To know how to create an app, continue reading this doc. Callback URL listed in the settings will be used while creating a Twitter app.

    Enter the Twitter credentials in the Social Messaging Add-on and validate that before click on save option.

    Next settings tab is for Facebook. To allow Facebook messaging, an admin needs to enter the Facebook page URL associated with the facebook account.

    There is also an option to Hide Cover Pic of the Facebook page at store frontend. Also to display smaller header (Which includes Display Pic and Cover pic) of the page, there is a checkbox provided. Please refer the below screenshot and save the settings as per your needs.

    Twitter details as per the Twitter Settings will be visible after saving the credentials.


    How To Create Twitter App

    Go to . So, to get these above-listed credentials you need to first Apply for developer Account before creating a Twitter app.

    Log in with your Twitter account credentials & click to Create New App as shown below in the snapshot.

    Enter all the mandatory Application Details to add an App. These details include Name & Description of the app, Website URL, Callback URL (For Callback URL you can refer to the Addon Settings at CS-Cart Backend Panel.)

    Accept the Terms & condition of the developer and Create Your Twitter Application.

    On adding an application, Click on the app name as shown below.

    Under the Settings Tab, Make sure that you have allowed this application to be used to Sign in with Twitter.

    Under the tab  Keys and Access Token, You can get the Twitter App Credentials for addon settings. At first, you need to generate these by clicking on the respective button for Key/Token generation. You can regenerate these keys & token. Please refer the screenshot below.

    Now go to Permissions tab and select Read, Write and Access direct messages permission.

    That’s all for a new Twitter app generation. If still have any doubt, feel free to write at

    Front End View

    On your site, a widget for messaging will be visible after setting the addon properly in your store.

    On clicking the icon, a message box will be opened. If the visitor is logged in to Twitter/Facebook in the same browser then the message box will appear otherwise there will be an option to log in to the respective account.

    A user can just type down the message and send as shown below.

    This message can be seen in the Twitter messages and then User and Admin can communicate further accordingly.

    On clicking the Facebook tab, the user will get a message box for sending a message on Facebook.

    This sent message can be seen in the Facebook messenger and then User and Admin can communicate further accordingly.


    This is all about CS-Cart Social Messaging add-on. Still, have any issue, feel free to contact us at and let us know your views to make the addon better.

    Current Product Version - 1.0

    Supported Framework Version - 4.7.x, 4.8.x, 4.9.x

    . . .


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