User Guide for Odoo Marketplace Buyer Seller Live Chat

Odoo Marketplace Buyer Seller Live Chat, communicate effectively with customers.

Odoo Marketplace Buyer Seller Live Chat is built for marketplaces where buyers need quick answers. Buyers have questions and want instant replies before making a confident purchase decision.

This module lets buyers chat with sellers from the product page or seller profile. Meanwhile, sellers reply from the Odoo backend, and all chat threads are tracked for easy reference.

Customers can chat with multiple sellers at once, and sellers can handle multiple buyers simultaneously.

Furthermore, the module includes message editing, reply to, delete, typing indicators, and emoji features.

Admins can monitor all buyer-seller conversations from the backend and set a default welcome message for new chats. Additionally, all threads are stored in the Odoo backend for tracking and review.

Odoo Marketplace Buyer Seller Live Chat works in conjunction with the following module:

Odoo Multi-Vendor Marketplace

You must install the above-mentioned module to use the Odoo Marketplace Buyer Seller Live Chat.

1. Let customers communicate with sellers via live chat in real time.
2. Customers can directly contact sellers for any query or feedback.
3. Customers can start a chat from the product page or seller profile.
4. Sellers reply to buyer messages directly from the Odoo backend.
5. From the frontend, customers can check all message threads from each seller.
6. Buyers and sellers can send emojis in live chats, and sellers can react to messages with emoji reactions.
7. Customers and sellers can communicate with multiple users at the same time.
8. Both frontend and backend have multiple chat widgets.
9. For each message in the conversation, the customer receives a notification in the same tab.
10. Buyers can edit, reply to, or delete sent messages at any time.
11. Real-time typing indicators show when the other person is composing a message.
12. An emoji picker with a built-in search bar is available for both buyers and sellers.
13. Admins can set a default welcome message for the live chat.

1. Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.
2. Extract the file on your system after the download finishes. You will be able to see a folder named- ‘marketplace_seller_livechat.’
3. Copy and paste this folder inside your Odoo Add-Ons path.
4. Now, open Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.
5. Then, open the Apps menu and click on ‘Update Modules List.’
6. In the search bar, remove all the filters and search ‘marketplace_seller_livechat.’
7. You will be able to see the module in the search result. Click on ‘Activate’ to install it.

1. Set Default Chat Message

After installing the Odoo Marketplace Buyer Seller Live Chat module, Go to Settings > Marketplace > Seller Live Chat Configuration and enter the default message content.

Admins can set a default welcome message that appears automatically when a buyer opens a chat. 

2. Chat Now Button on Product Page

On the product page, buyers will see the seller’s profile with a “Chat Now” button below the seller’s name. After that, clicking it opens the Seller Buyer Live Chat widget directly on the page.

3. Buyer Initiates Chat with Seller

Once the buyer clicks “Chat Now”, the chat widget opens with the seller listed. Then, the buyer can search for sellers, select one, and start the conversation instantly.

The product details are automatically shared in the chat.

4. Seller Responds from the Backend

When a buyer sends a message, the seller receives a notification in the backend. The seller can open the chat widget from the Seller Dashboard and reply to the buyer’s queries in real time. 

Both the buyer and seller can also see a live typing indicator at the bottom of the chat window when the other person is composing a message.

5. Chat with Multiple Sellers

Buyers can open and manage chats with multiple sellers at the same time. Each seller gets a dedicated chat widget on the frontend. 

Sellers can also handle multiple buyer conversations simultaneously from the backend.

6. Edit, Reply & Delete Messages

During the conversation, buyers and sellers can hover over their message to access the action menu. From here, they can:

• Delete – remove a message from the conversation
• Edit – update a previously sent message
• Reply – respond to a specific message in the thread

7. Emoji Picker with Search

Both buyers and sellers can access the emoji picker directly from the chat toolbar. Use the built-in search bar to find any emoji by name and send it instantly.

Steps:

• Send the message.
• Click the emoji icon in the chat toolbar.
• Use the search bar to find the emoji.
• Click to insert it into the message field.

8. Emoji Reactions on Messages

Sellers can react to any buyer message using emoji reactions. Hover over the emoji icon next to the message to see the reaction options and click to react instantly.

9. Manage Live Chat Channels

Admins can view all available channels, check active sessions, and join or leave channels from this list view.

10. Live Chat Channel Configuration

Open any channel from the list to configure it. Admins can add or remove agents, manage sessions, and set up chatbot configurations directly from the channel settings.

• Odoo Marketplace Sub Accounts
• Odoo Marketplace Seller Auction
• Marketplace Shipping Per Product
• Odoo Marketplace RMA
• Odoo Marketplace Theme Inventive
• Marketplace Cash On Delivery (COD)
• Odoo eLearning Marketplace
• Odoo Marketplace Stripe Connect
• Marketplace Customized Bundle Products
• Odoo Marketplace Favourite Seller
• Odoo Marketplace Seller Badges
• Marketplace Product Image Watermarker
• Odoo Marketplace Theme Amenities
• Odoo Marketplace Paypal Adaptive Payment Acquirer
• Marketplace Digital Products

Hope you find guide helpful! Please feel free to share your feedback in the comments below.

If you still have any issues/queries, please create a ticket at the UV Desk.

I hope this helps. In case of any further queries, contact us at our support mail.

Thanks for paying attention!!