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Help Desk App for Shopify

Now you can integrate UV Help Desk App for Shopify with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system. And you can send them replies for the same and much more.

Features of Customer Service App for Shopify

  • A very well managed and categorized helpdesk system for both Merchant and buyers.
  • Merchant and buyers can communicate directly.
  • Registered customers/buyers will be able to create Ticket.
  • Buyers can raise ticket related to any concern and admin can reply to those tickets.
  • Customers/buyers will be having their own Ticket Panel once they’re registered to your Store
  • Merchant will be able to manage all their customers enquires from both places Shopify Store Back Office and UVdesk Ticket View List.
  • Both admin and buyer can view the history of tickets.
  • Both admin and buyers/customer get notified of the new query and new reply respectively.

Installation of Help Desk App for Shopify

To install Help Desk for Shopify from your Shopify Store instructions are drafted below:

  • Login to your Shopify admin panel.
  • Now, Click on Apps then click on Visit Shopify App Store from the top right corner.

  • Now, type UVdesk in the Search bar and click on UVdesk eCommerce Helpdesk or you can find our app in the “customer service” category.

  • Click on Add app option.

  • Click on “Install app” after that your UVdesk eCommerce Helpdesk will install.
  • Once UVdesk eCommerce Helpdesk installed, it will show in Installed Apps list.

  • After clicking on UVdesk eCommerce Helpdesk installed it will show UVdesk eCommerce Helpdesk/Dashboard.

  • On Dashboard, you’ll get View Tickets, Configuration, Ticket list and create a ticket on the top left corner of the Page.

View Tickets

You’ll get all the Tickets in this section from where you can manage it fully. From View Tickets/Ticket List admin can assign the Tickets to Agent, Group, Team and can set the Priority, Type and Status etc.

  • For opening the Ticket, Click on #Ticket Id.

  • To get the order related details on the ticket to refer the User Guide for Order Fetch.

Configuration

  • Assets Visibility Image.

Pages

In this section, you’ll get 4 options – Dashboard, Configuration, Ticket List & Create Ticket

  • Ticket List = View Tickets
  • Create Ticket is the section from where you can create the Ticket on behalf of your customer.

Workflow of Help Desk Plugin for Shopify

  • After Installation from your Shopify Store, Your account will be automatically created on UVdesk.
  • You’ll receive two emails one for your registration on UVdesk, another for setting up your UVdesk password.

Important Information on Shopify Support Ticketing Platform:-

Already have UVdesk Helpdesk Account OR want to have Multi-Store Helpdesk click to User Guide.

Click To Know – Payment Related Important Information  of Help Desk App

Configuration for Shopify Front End Display

Note:-

How to enable customer login icon in Help Desk App for Shopify?

  • Login to your Shopify Store’s Admin Panel.
  • Go to the Settings.
  • Click on  Checkouts.
  • Select Accounts are Required.
  • Then click to Save.

How to show customer tickets on your Shopify customer panel?

  • Login to your Shopify Stores Admin Panel.
  • Click On, Online Store>>Themes>>Actions>>Edit Code>>Snippets.
  • In Snippets find {/}site-nav.liquid.
  • In the last after {% endfor %} Enter this code {% include ‘ticket-link’ %}
  • Then Save.

Front End of UVdesk for Shopify

By clicking on the login icon your customer will get 3 option:

Login (if the customer is already registered), Forgot your password (if the customer has an account but forgot the password), Create an account (If the customer isn’t having an account with your store).

  • Your customer can choose the option based on his need.
  • After login, your customer will get a Ticket option.

  • After clicking on Tickets customer will get Ticket List and  Create Ticket option.
  • Ticket List (Customer will be able to manage all his previously raised Ticket from this panel).

  • Create Ticket (Customer can create New Ticket from this panel).

Customer Tickets View-

The customer can communicate with Agent on Ticket and can check the replies given by agent by clicking on # Ticket Id available in Ticket List

  • Date
  • Agent Name
  • Status
  • Reply

support for UVdesk for Shopify

If you have any query or doubt please email us at support@uvdesk.com or connect us on UVdesk Support.

DEMO

Go through this link to check the Demo:

https://shopify-uvdesk.myshopify.com/pages/demo

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