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Odoo Infobip SMS Gateway

Updated 5 April 2021

This User Guide only describes the workflow of Odoo Infobip SMS Gateway. Read the User Guide for Odoo SMS Notification to know the workflow of Base Module: Odoo SMS Gateway.


Reach out to your valuable clients, customers and partners through text messages and stay connected to them. The text messages Keep your customers updated with the required alerts.

Infobip SMS Gateway is a great way to integrate communications at the core of your business workflows. It offers Quick, Free & Flexible API Integration. Now you can integrate Infobip SMS Gateway with your Odoo too.

Now, you can  Integrate Infobip SMS with Odoo so you can set up, implement, manage, and improve your SMS marketing strategy using Odoo. The module works in conjunction with Odo SMS Notification Module to enable single and Bulk SMS features for Odoo. Simple, One-Step integration to quickly set up the module. Reach out to your clients, partners, customers, etc. with SMS alerts and notifications.


  1. The module integrates Infobip SMS with Odoo
  2. A single group or multiple groups can be selected to send the SMS in Odoo.
  3. Enable/disable SMS Feature on User Basis
  4. Create and Save SMS templates to use later while sending the SMS.
  5. Set SMS Templates For Global or on Conditions-based Use
  6. Conditions Based SMS Templates such as; order confirmed, invoice validated, order placed, etc
  7. Assign conditions to automatically send SMS to customers from Odoo
  8. The User can view the details of each sent SMS by opening the record
  9. The delivery status of the sent Odoo SMS is available in Odoo.
  10. Enable/Disable checkboxes to Auto Delete the records

The module is dependent upon its base module- Odoo SMS Notification, which needs to be installed first for Odoo Infobip SMS Notification to work properly.


  1. Once you purchase the App from Webkul store, you will receive the link to download the zip file of the module.
  2. Extract the file on your system after the download finishes. You will be able to see a folder named- ‘Infobip_gateway’.
  3. Copy and paste this folder inside your Odoo Add-Ons path.
  4. Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.
  5. Then, open on Apps menu and click on ‘Update Modules List’.
  6. In the search bar, remove all the filters and search ‘Infobip_gateway’.
  7. You will be able to see the module in the search result. Click on ‘Install’ to install it.



1) Login to your Odoo Database and go to the settings

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2) Notice the enabled checkbox for the installed SMS Gateway.

3) Enable the checkbox if you are managing country calling code with customer’s mobile number

Installed infobip SMS Gateway in Odoo

4) Click on The SMS Gateway Configuration then click on the create button and follow the below-mentioned steps:

a) Add the Description, set the priority of the gateway, enable the ‘Debugging’ checkbox to write error message of SMS Gateway to the log file, add mobile number with country code to receive test SMS and select the SMS Gateway. 

b) Add Infobip Username, Infobip Password, and Infobip API key

c) Save the changes

Configuring Infobip SMS Gateway in Odoo

Enable/disable SMS Feature on User Basis

  1. Enable the developer mode
  2. Go to the Users from the settings
  3. Scroll down to ‘Technical’ settings and Enable/Disable SMS Feature
Enable SMS Feature in The module

Create an SMS template:

1) Go to SMS Module then navigate to the template tab and click on create button

2) Add the template name, enable global checkbox to consider with normal template or send the SMS in bulk, if not enabled then select the conditions, enable/disable auto-delete and add the customized text for the template.

Create SMS Template in Odoo

Send SMS to Recipients Via Odoo

1) Go to the SMS Module and fill the following details to send the SMS:

a) Select the recipients

Bulk Message to the Group
Bulk Message to the Group
Select Multiple Members as Recipients
Select Multiple Members as Recipients
Select Recipient to send SMS
Select Recipient to send SMS

b) Select the SMS Gateway

c) Enable the Auto-Delete checkbox to save the space

d) Select the Template and write a personalized message

e) Click on the Send Now Button to send the SMS

2) Go to the History tab to see Sent SMS and Delivery Report

Sent SMS History


Hope you find the guide helpful! Please feel free to share your feedback in the comments below.

If you still have any issues/queries regarding the module then please raise a ticket at

For any doubt contact us at [email protected].

Thanks for paying attention!!

🙂 😊

Current Product Version - 1.0.0

Supported Framework Version - Odoo V14, V13, V12

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