In the highly dynamic and competitive world of E-commerce, building and maintaining customer’s loyalty is essential for sustained success. Nowadays, E-commerce businesses are focusing on customer retention and repeat purchases in various innovative ways. One of the most effective ways is through a loyalty programme and we will learn about the importance of loyalty program in E-commerce in this article.
E-commerce loyalty programmes are strategic initiatives that have emerged as an essential tool in order to grow, bringing up customer loyalty, retaining customers, encouraging repeat purchases, and rewarding your most loyal customers. According to a study, 83% of online buyers are enrolled in at least one loyalty or rewards programme. If a client is both rewarded and acknowledged for their devotion, 78% of them will stay loyal to the brand. Retaining existing and frequent customers is easier and more profitable than obtaining new ones since existing consumers are familiar and trusting. It helps in lowering marketing expenses, gaining an advantage over competitors since customers choose companies with which they are familiar, receiving feedbacks and useful information from customers, and insights for future improvement in predicting future business success.
There are various advantages to loyalty programmes for e-commerce businesses:
- Increases sales
- A cost effective solution
- Increase brand awareness
- Customer satisfaction
- Increase in customers
- Retaining existing customers
These programmes often offer various incentives and rewards to customers who frequently shop with your online store.
- Referral rewards : Customers can earn points by referring the business to family members or friends and redeem them as discount coupons.
- Points based rewards : A point based system where customers can earn points through product purchases which they can use in discounts.
- Free shipping : You can provide “free shipping” to customers who purchase a certain number of products.
- Birthday rewards: You can offer discounts to your customers on their birthdays to show appreciation and increase repeat purchases.
- Early access to new products: You can provide early access of products to members and loyal customers as a reward or as pre-order opportunities before they are available to the general public.
- Exclusive discounts Loyal customers may receive some exclusive discounts, which can include special sales, discounted prices on selective products, etc.
It also helps businesses differentiate themselves from the crowd. In today’s competitive world, customers have a large variety of options from which they can choose so offering a well-designed loyalty programme can differentiate the business from others. As a result, will help you in creating a unique identity in the market.
Establishing long-term, positive relationships through loyalty programmes is good for customers and merchants in long-term success. Loyalty programmes can generate word of mouth and referrals. Satisfied customers who benefit from the rewards and incentives will be more likely to recommend the brand to others. This word of mouth is highly influential and can result in acquiring new customers as compared to traditional marketing. In conclusion implementing an effective loyalty programme can contribute to the overall growth and success of a business.
The importance of loyalty program in E-commerce is a considerable key point for driving sales and connecting with your customer. Moreover, you can checkout some of our solutions that can facilitate you with loyalty programmes on your store.
Some Solutions on Shopify:
You can check some of our solutions to add a loyalty programme to your online stores and drive more sales:
Birthday reminder : Gift your customers with discounts on their birthdays. Read here
Wallet Management : Provide cash backs on various event using the wallet functionality. Read here
Gift on order : Add gifts to your customer’s basket if they shop for a defined amount. Read here
Happy selling 😊
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