Optimizing POS Printing for Boutique Coureur des Bois

Boutique Coureur des Bois is a leading Canadian retailer. They offer a diverse range of outdoor gear, workwear, and lifestyle products. The store provides high-quality equipment built for the rugged Canadian climate, serving both adventurers and professionals.

To connect their physical store with their online operations, they implemented several Webkul modules:

• PrestaShop Point of Sale (POS) System: This solution converts a PrestaShop store into a functional retail outlet with real-time data sync.
• PrestaShop POS Loyalty Points and Gift Cards: This extension lets physical store customers redeem digital rewards and gift cards at the POS terminal.
• PrestaShop Change Default Combination When Out of Stock: It automatically switches to available product combinations when the primary choice is sold out.

Challenges Faced by the Client

As Boutique Coureur des Bois grew, they hit a major bottleneck in their receipt printing process. Originally, the standard POS setup only allowed one printer per configuration.

In a busy store with multiple agents working at different stations, this was a problem. Agents could not switch between hardware setups easily. Furthermore, the store admin could not define a pool of available printers. As a result, staff often had to use printers far from their terminal, leading to checkout delays and a complicated workflow.

Our Solution to the Client

To create a more agile retail environment, Webkul developed a custom multi-printer feature for the PrestaShop POS module. We focused on a simple two-step workflow:

1. Multi-Printer Admin Configuration: We updated the “Order Receipt” section in the admin panel. Now, the admin can enter multiple printer names as a comma-separated list (for example: Printer1, Printer2, Printer3).
2. Agent Printer Selection at Login: We added a new selection field to the POS login screen. Consequently, every agent must choose their preferred printer from the list before they start their shift.

This customization “binds” each agent’s session to a specific printer. Therefore, the system always routes receipts to the correct device based on the agent’s initial choice.

Results and Benefits

The multi-printer customization immediately improved daily operations for the boutique:

• Higher Agent Autonomy: POS agents no longer rely on static system settings. They simply choose the best hardware for their workstation during login.
• Faster Checkout Process: Since agents print to the nearest device, they save time and avoid technical confusion.
• Easy Scalability: The store can add new checkout counters easily. The admin just adds the new printer name to the back-end list.
• Reliable Printing: Receipts are routed exclusively to the selected printer for each session. This eliminates hardware conflicts and ensures a professional experience for every customer.

Conclusion

By customizing the PrestaShop POS system for a multi-printer environment, Webkul helped Boutique Coureur des Bois boost operational efficiency. This success story proves that targeted workflow changes—like allowing hardware selection at login—can significantly improve staff productivity and customer satisfaction.