WordPress WooCommerce Admin Buyer Chat Plugin is a chat system which helps the admin and the buyer to start the conversation. This chat plugin establishes a real-time direct communication between admin and the buyers. Any buyer can start to chat with the admin. Buyer can ask queries related to the product that admin is selling or any upcoming products information, and admin can also reply to any buyer about their queries. Admin can chat with multiple buyers at the same time. A healthy conversation between a buyer and an admin leads to more sales conversions.
Admin can chat with multiple buyers at the same time.
Now a buyer can chat with the admin. He can ask queries related to the product that the admin is selling or any upcoming products information, and admin can also reply to any buyer about their queries. This plugin supports multiple chats so the admin can chat with multiple buyers simultaneously.
The admin and buyer can change status to Online, Busy, and Away.
The admin and buyer both can change status to Online, Busy, and Away as per their requirements.
Smiley/Emoticon support for an interactive chat between users.
This feature enables to use Smiley/Emoticon while a conversation between a buyer and the admin. With the help of Smiley/Emoticon, buyer or admin can express their views in a very interactive way.
Buyer list for the admin.
A list of all the buyers who ever communicate with the admin will be available. He can check the history of chats with the buyers.
The Admin can search a customer by typing his name in the search box provided on the top of his chat window.
As the admin handles so many buyers, so the list of the buyers is very long. Admin can use the search box provided on the top of his chat window to search a buyer.
The user will get a zip file which he has to upload in the “Add New” menu option in the WordPress admin panel. For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins” menu option which brings out a Sub-Menu and then select the “Add New” option.
After this, you will see an option on the top of your page that is “Upload Plugin”, click the option to upload the zip file.
After clicking on the “Upload Plugin” option, below that you will see a button “Choose File” click on the button to browse for the zip file as per the snapshot below.
After browsing the file, click the “Install Now” button to install the plugin as per the snapshot.
Now when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on “Activate Plugin” to activate the installed plugin.
After successful installation of WordPress Woocommerce Admin Buyer Chat Plugin, the admin can configure this under “Chat”.
Here the admin can configure available options.
Status – It is the status of the plugin. The admin can enable or disable the plugin from here.
Header Title – Header Title is visible to the customers of the store. It appears at the top of the chat window.
After logging in a buyer can see a chat window. Now a buyer can start to chat with the admin of the store with the help of that chat window. For this, he just needs to click on the chat window to start the conversation.
The buyer is also able to change the image of avatar and enters the name as below image.
A buyer can change the status as “Online”, “Busy” or “Offline”.
A buyer also able to enter the timeline to view the chat history as “Last 24-hrs”, “Last 7-days”, “Last 30-days”, and “Forever”. Initially, it is “Last 24-hrs”.
After Logging in, a chat icon will be available on left side of the page. Admin has to click this icon to slide buyers list out.
In the buyer’s list, All those buyers who have started the chat with the admin will be viewed in buyer’s list. In this list buyer’s full name, email address and status will be available. The admin can click on any buyer’s option to start a chat.The admin can manage multiple chat windows if they are unable to viewed all together.
If there are various chat windows are open then the remaining windows will be minimized.
If the admin is offline then, all the message delivered to him and admin will be notified by a counter for the number of messages.
That’s all for the WordPress WooCommerce Admin Buyer Chat Plugin still, have any issue feel free to add a ticket and let us know your views to make the plugin better at webkul.uvdesk.com