UVdesk PrestaShop Free Helpdesk Ticket System integrates the UVdesk Ticket system to your PrestaShop store. This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section.
Admin can very well manage the tickets from PrestaShop back-end as well as from UVdesk portal.
This is extremely convenient for the support team, as all the information they need to deal effectively with staff and customers is kept in one convenient location and they can handle it in that place from start to finish.
Please Note – To use this extension, you must have UVdesk account. You can create a free UVdesk account here.
Now you can integrate UVdesk help-desk cloud Support service with your PrestaShop.
Search “UVdesk – PrestaShop Free Helpdesk Ticket System” in module search box then go to the module and click on install.
Module Installation Complete !!
How to get UVdesk API
In order to use this add-on, the admin needs to have the UVdesk access token, please visit this link and login to your UVdesk account. In case you don’t have a UVdesk account, you can create a free account as well.
Step 1: Here the user needs to enter a valid email id and click on “Get Started”.
Step 2: Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the “Verify OTP” button.
Step 3: In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the “Signup” button.
Step 4: Once the user completes the sign-up process, they will receive an email to set their password.
After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.
After successfully creating your UVdesk account, log in and go to the edit profile section.
Just after that click on the “New Token” button to create a new API Access Token.
After clicking “New Token”, here the users need to enter their API name and click on “Save Token”.
The user can see the new API access tokens created and can copy them to be used for module configuration at the PrestaShop end.
Configuration of UVdesk PrestaShop Free Helpdesk Ticket System
Once the module is installed on the PrestaShop site, Admin will have to configure it.
Admin has to enter the following information to configure the module.
Access Token – Enter the UVdesk Access Token.
Company Domain – Enter the Domain Name of your company.
Click on save and the module is configured.
Customer End on PrestaShop Store
A registered customer can find a new tab “UVdesk Tickets” in “My account” section.
The customer can click on this tab to find a tab to create a new ticket.
As soon as the customer clicks on “Create Ticket” option, the following form will open. Customer will have to now enter the necessary details to generate a ticket and send it to the admin of the site.
FOR ADDITIONAL CUSTOM FIELDS AS PER TICKET TYPE :
Sometimes as an admin, you may feel the need to collect more information from the client while he is raising a ticket for his query, in this case, you may upgrade your UVdesk Plans to avail extra features like Custom fields.
Once you have upgraded the plan, you will be able to add Various custom fields are available as per the Ticket type selection.
A customer can also find the list of created tickets.
The customer can view the ticket to check the conversation made between the assigned agent of admin and the customer himself.
The customer can add a collaborator to his ticket. This feature is used to help the customer keep someone else in the conversation loop if required.
The customer can attach files to be sent with the replies if required.
This way the customer can create tickets/ send replies /view replies etc.
Admin End of UVdesk PrestaShop Free Helpdesk Ticket System
Once the module is installed, two new tabs are added :
Set Configuration ( As described in the configuration block above)
Manage Ticket List
The tickets created by all the customers on the front-end will list here so that admin can manage all of them together.
Admin can view the customer tickets from here.
Admin can reply to the customer queries.
Admin can assign its registered agents to the tickets. (Agents are created from the UVdesk end).
Admin/Assigned Agent can add attachments with the replies.
Admin can delete the tickets.
Admin can Filter tickets.
Admin can Filter tickets for search purpose based on various parameters like :
Assigned Agent Name
Type etc etc
Note: – Create Agents, Groups, Teams etc in UVDesk.
When the admin clicks on “View“, he can see the customer query and can easily reply by adding attachment files (if needed)
A customer can then see these replies on front-end.
Once a user creates a ticket on your PrestaShop store, it will be visible on the UVdesk Dashboard as well.
Admin can log in to UVdesk and check all the customer tickets by clicking on “Tickets” tab.
The Admin/ Assigned Agent can also send a reply through UVdesk to its customers.
Thank you for reading this Blog 🙂
We hope this Addon will enhance the functionality of your PrestaShop store.