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    Joomla Free Helpdesk Ticket System

    UVdesk – Joomla Free Helpdesk Ticket System:

    UVdesk Joomla Free Helpdesk Ticket System integrates UVdesk with Joomla store. Using this add-on admin can manage all the tickets from Joomla store backend. Customers can also respond to tickets from Joomla store’s front-end.

    The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Joomla Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

    This add-on provides a platform where site owner(Admin) can be easily connected with their customers in order to provide them with support (after-sale and presale). All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time.

    As a result, It can be used as a virtual support where a single person (site admin) can easily manage the entire customer support.

    Features of Joomla Customer Support Extension-

    • Extension integrates UVdesk, Ticket Support System with Joomla.
    • Register user can create tickets.
    • Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
    • The filter option can be used to search any specific ticket using various properties.
    • A detailed information about the ticket is displayed using different labels and statuses.
    • In fact, customers can filter tickets based on various properties.
    • Admin can filter ticket based on customer.

    Flow of Installation and Configuration of Joomla Helpdesk

    Step1.

    Browse UVdesk – Joomla Free Helpdesk Ticket System zip file then upload and install.

    Browse_Upload and Install

    Step2.

    Click on “Component setting”

    click here for component setting

    Step3.

    1 – Login to UVdesk if you’re already registered otherwise do Sign Up 

    2 – Steps to get the Access Token – Click Here 

    3 – What is the Sub Domain Name?

    Subdomain name of your helpdesk is the name which appears in your helpdesk URL for example if your helpdesk URL is – https://name.uvdesk.com here subdomain is name which you need to put in Sub Domain section.

    UVdesk configuration- Enter the “Access Token” & the “Domain”

     

    Uvdesk configuration

    Step4.

    Now click on ” Components” and then hover on “Joomla Helpdesk Ticket System”

    click on components

    Step5.

    “Joomla Helpdesk Ticket System” here you can see major 3 sub-menu “Dashboard”, “Viewtickets” and “Customers”

    Dashboard panel
    ticket section
    Tickets classification
    customer section

    Step6.

    Here you need to create “menu items” under a particular menu for Front-end view.

    click to create new menu item
    create the menu item
    select menu item type

    Step7.

    Here you can see all the “menu items” are listed, Similarly, you need to create other menu items as shown.

    All menu items

    FRONT-END VIEW of JOOMLA HELP DESK

    Step8.

    This is the front-end view where customers( may registered with your Jommla site or may not be) can create ticket(s) for presales or support.

    Fornt-end view

    WEBKUL SUPPORT

    That’s all for the UVdesk – Joomla Free Helpdesk Ticket System still, have any issue feel free to add a ticket and let us know your views to make the Component better http://webkul.uvdesk.com

    Current Product Version - 1.0

    Supported Framework Version - Joomla 3.x

    . . .

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