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Joomla Free Helpdesk Ticket System

UVdesk – Joomla Free Helpdesk Ticket System:

UVdesk Joomla Free Helpdesk Ticket System integrates UVdesk with Joomla store. Using this add-on admin can manage all the tickets from Joomla store backend. Customers can also respond to tickets from Joomla store’s front-end.

The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Joomla Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

This add-on provides a platform where site owner(Admin) can be easily connected with their customers in order to provide them with support (after-sale and presale). All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time.

As a result, It can be used as a virtual support where a single person (site admin) can easily manage the entire customer support.

Features of Joomla Customer Support Extension-

  • Extension integrates UVdesk, Ticket Support System with Joomla.
  • Register user can create tickets.
  • Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
  • The filter option can be used to search any specific ticket using various properties.
  • A detailed information about the ticket is displayed using different labels and statuses.
  • In fact, customers can filter tickets based on various properties.
  • Admin can filter ticket based on customer.

Flow of Installation and Configuration of Joomla Helpdesk

Step1.

Browse UVdesk – Joomla Free Helpdesk Ticket System zip file then upload and install.

Step2.

Click on “Component setting”

Step3.

1 – Login to UVdesk if you’re already registered otherwise do Sign Up 

2 – Steps to get the Access Token – Click Here 

3 – What is the Sub Domain Name?

Subdomain name of your helpdesk is the name which appears in your helpdesk URL for example if your helpdesk URL is – https://name.uvdesk.com here subdomain is name which you need to put in Sub Domain section.

UVdesk configuration- Enter the “Access Token” & the “Domain”

 

Step4.

Now click on ” Components” and then hover on “Joomla Helpdesk Ticket System”

Step5.

“Joomla Helpdesk Ticket System” here you can see major 3 sub-menu “Dashboard”, “Viewtickets” and “Customers”




Step6.

Here you need to create “menu items” under a particular menu for Front-end view.



Step7.

Here you can see all the “menu items” are listed, Similarly, you need to create other menu items as shown.

FRONT-END VIEW of JOOMLA HELP DESK

Step8.

This is the front-end view where customers( may registered with your Jommla site or may not be) can create ticket(s) for presales or support.

WEBKUL SUPPORT

That’s all for the UVdesk – Joomla Free Helpdesk Ticket System still, have any issue feel free to add a ticket and let us know your views to make the Component better http://webkul.uvdesk.com

Current Product Version - 1.0

Supported Framework Version - Joomla 3.x

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