UVdesk – Joomla Free Helpdesk Ticket System:
UVdesk Joomla Free Helpdesk Ticket System integrates UVdesk with Joomla store. Using this add-on admin can manage all the tickets from Joomla store backend. Customers can also respond to tickets from Joomla store’s front-end.
The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Joomla Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.
This add-on provides a platform where site owner(Admin) can be easily connected with their customers in order to provide them with support (after-sale and presale). All the communication via UVdesk is recorded so admin can check the history of any ticket at any point of time.
As a result, It can be used as a virtual support where a single person (site admin) can easily manage the entire customer support.
Features of Joomla Customer Support Extension-
- Extension integrates UVdesk, Ticket Support System with Joomla.
- Register user can create tickets.
- Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
- The filter option can be used to search any specific ticket using various properties.
- A detailed information about the ticket is displayed using different labels and statuses.
- In fact, customers can filter tickets based on various properties.
- Admin can filter ticket based on customer.
Flow of Installation and Configuration of Joomla Helpdesk
Browse UVdesk – Joomla Free Helpdesk Ticket System zip file then upload and install.
Click on “Component setting”
2 – Steps to get the Access Token – Click Here
3 – What is the Sub Domain Name?
Subdomain name of your helpdesk is the name which appears in your helpdesk URL for example if your helpdesk URL is – https://name.uvdesk.com here subdomain is name which you need to put in Sub Domain section.
UVdesk configuration- Enter the “Access Token” & the “Domain”
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Now click on ” Components” and then hover on “Joomla Helpdesk Ticket System”
“Joomla Helpdesk Ticket System” here you can see major 3 sub-menu “Dashboard”, “Viewtickets” and “Customers”
Here you need to create “menu items” under a particular menu for Front-end view.
Here you can see all the “menu items” are listed, Similarly, you need to create other menu items as shown.
FRONT-END VIEW of JOOMLA HELP DESK
This is the front-end view where customers( may registered with your Jommla site or may not be) can create ticket(s) for presales or support.
Current Product Version - 1.0
Supported Framework Version - Joomla 3.x