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Prestashop Order Carrier Change

Updated 20 December 2023

Prestashop Order Carrier Change module helps the admin to fulfil the order on time by adding a functionality to change the carrier. Apart from this, it also allows admin to update the price of the carrier, weight of the package & tracking number. Whenever you proceed to change the shipping of the carrier, it becomes necessary to notify your customer about the same. Hence, you can also choose this from the configuration settings, whether you will be sending mails or not.

Sending a mail on changing a carrier helps you & your customer both. Let’s say you change the shipping of a customer order. And the price of the new shipping carrier is more than the previous one. Now, in this case, a customer might refuse to pay extra for new shipping & it can be quite an issue. Hence, if you notify your customer about it, then you can easily manage your orders effectively based on the customer response over new shipping charge.

Note: Prestashop Order Carrier Change module is compatible with PrestaShop framework version 8.x.x and multi-store feature.

Features of the Prestashop Order Carrier Change module

  • Admin can change the shipping carrier of the order from the order details page.
  • The Admin can update the shipping price of the carrier.
  • An Admin can update the weight of the package.
  • In unavailability of any shipping carrier, assign another carrier to deliver the order on time.
  • Change the shipping carrier of the order from the order list.
  • Choose to update the shipping price of the carrier from the order list.
  • Also, update the weight of the package from the order list.
  • Choose to update the tracking number of the order from the order list.
  • View the shipping carrier change history under “shipping’ tab on the order details page.
  • Notify your customers about the change in carrier via mail.

How to install the Prestashop Order Carrier Change module

  • Firstly, go to the module manager in the back office and click on ‘upload a module’.
  • After that, drag and drop the module file or select the file from the system.
  • In this way, the module installation will be successful.
Click to upload Prestashop Order Carrier Change module
drop or select the file of Prestashop Order Carrier Change module from the system
Prestashop Order Carrier Change module installed

How to configure the Prestashop Order Carrier Change module

In the configuration setting of the module, there is only one option. Here, an admin can choose, whether he/she wants to notify about change of carrier to the customer or not.

Configure Prestashop Order Carrier Change

The workflow of the module

After the successful installation of the module, admin can now change the carrier assigned to any order. Let’s see how. But before that let’s just have a quick overview of the ordering process.

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While placing an order for a product, a customer needs to select a carrier in order to proceed.

choose shipping carrier

After making the payment, a customer can see that the order is confirmed with the selected shipping carrier.

order confirmed

Now, there might be a case when an admin needs to change the shipping carrier of the order. In other words, he/she finds it difficult to fulfil the order with the carrier selected by the customer.

In order to facilitate the process of changing carrier, a new tab “Change Shipping” adds on admin order details page. Here admin can change shipping carrier, it’s price & weight of the package. By default, the price shown in the “change shipping” tab is according to the product added in the order.

select shipping carrier on admin order detail page

Select shipping carrier & enter price, weight to update the carrier & its price on the order.

enter shipping price & weight

After changing shipping carrier & its price, details will be updated accordingly in ‘shipping’ tab.

shipping carrier & price updated

You can also choose to update the product quantity from the order detail page. This will also trigger the update in shipping price based on the quantity of the product.

edit quantity from order detail page

Now, you can also see the updated price in “Change shipping” tab.

price updated in change carrier section

Order list

The functionality to change shipping, price & weight of the package is also available under the order list. If you want to change these, then you can easily do so from the order list itself.

For that, a new column of Carrier is added to the order list. After clicking on the edit button which is available adjacent to the carrier name, a popup opens.

A new tab for Order Carrier Change

You get all the options in the popup too i.e. to change shipping carrier, price & weight of the package. Apart from this, you also get an option to update the tracking number of the shipping too. Fill in the details & click on Update to proceed.


Now, under the Shipping tab, you can also view the history of all the changes in shipping carrier, price & weight.


Shipping carriers

The screenshots given below shows details of carriers “Go Express” & “Primary mail services”. View the details of the price & weight of the carriers in the screenshots.

Go express carrier details
Primary mail services carrier details

This was all about the Prestashop Order Carrier Change Module. I hope this document will help you in checking the functionality of the module in a better way. Also, do let us know about your views in the comments.


For any kind of technical assistance or query, please raise a ticket or send us a mail at [email protected]

Also, please explore our Prestashop development services and a vast range of quality Prestashop addons.

Current Product Version - 6.0.1

Supported Framework Version - 8.x.x, 1.7.x.x

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