Many times, it happens that due to one or the other reason, product delivery is delayed. The reasons owing to such instances could be many. And, we need not delve into the details at this moment. Here, the prime concern of an admin should be to take steps which helps to minimise such instances. As these things not only decrease your brand value but also irritates customers. In turn, this also leads to poor customer loyalty towards your brand. In order to increase the efficacy of your logistics channel, we are here with Prestashop Order Carrier Change module.
The module helps an admin to fulfil the order on time by adding a functionality to change the carrier. Apart from this, it also allows admin to update the price of the carrier, weight of the package & tracking number. Whenever you proceed to change the shipping of the carrier, it becomes necessary to notify your customer about the same. Hence, you can also choose this from the configuration settings, whether you will be sending mails or not.
Sending a mail on changing a carrier helps you & your customer both. Let’s say you change the shipping of a customer order. And the price of the new shipping carrier is more than the previous one. Now, in this case, a customer might refuse to pay extra for new shipping & it can be quite an issue. Hence, if you notify your customer about it, then you can easily manage your orders effectively based on the customer response over new shipping charge.
Features of the Prestashop Order Carrier Change module
- Admin can change the shipping carrier of the order from the order details page.
- The Admin can update the shipping price of the carrier.
- An Admin can update the weight of the package.
- In unavailability of any shipping carrier, assign another carrier to deliver the order on time.
- Change the shipping carrier of the order from the order list.
- Choose to update the shipping price of the carrier from the order list.
- Also, update the weight of the package from the order list.
- Choose to update the tracking number of the order from the order list.
- View the shipping carrier change history under “shipping’ tab on the order details page.
- Notify your customers about the change in carrier via mail.
How to install the Prestashop Order Carrier Change module
- Firstly, go to the module manager in the back office and click on ‘upload a module’.
- After that, drag and drop the module file or select the file from the system.
- In this way, the module installation will be successful.
How to configure the Prestashop Order Carrier Change module
In the configuration setting of the module, there is only one option. Here, an admin can choose, whether he/she wants to notify about change of carrier to the customer or not.
The workflow of the module
After the successful installation of the module, admin can now change the carrier assigned to any order. Let’s see how. But before that let’s just have a quick overview of the ordering process.
While placing an order for a product, a customer needs to select a carrier in order to proceed.
After making the payment, a customer can see that the order is confirmed with the selected shipping carrier.
Now, there might be a case when an admin needs to change the shipping carrier of the order. In other words, he/she finds it difficult to fulfil the order with the carrier selected by the customer.
In order to facilitate the process of changing carrier, a new tab “Change Shipping” adds on admin order details page. Here admin can change shipping carrier, it’s price & weight of the package. By default, the price shown in the “change shipping” tab is according to the product added in the order.
Select shipping carrier & enter price, weight to update the carrier & its price on the order.
After changing shipping carrier & its price, details will be updated accordingly in ‘shipping’ tab.
You can also choose to update the product quantity from the order detail page. This will also trigger the update in shipping price based on the quantity of the product.
Now, you can also see the updated price in “Change shipping” tab.
The functionality to change shipping, price & weight of the package is also available under the order list. If you want to change these, then you can easily do so from the order list itself.
For that, a new column of Carrier is added to the order list. After clicking on the edit button which is available adjacent to the carrier name, a popup opens.
You get all the options in the popup too i.e. to change shipping carrier, price & weight of the package. Apart from this, you also get an option to update the tracking number of the shipping too. Fill in the details & click on Update to proceed.
Now, under the Shipping tab, you can also view the history of all the changes in shipping carrier, price & weight.
The screenshots given below shows details of carriers “Go Express” & “Primary mail services”. View the details of the price & weight of the carriers in the screenshots.
This was all about the Prestashop Order Carrier Change Module. I hope this document will help you in checking the functionality of the module in a better way. Also, do let us know about your views in the comments.
Current Product Version - 6.0.0
Supported Framework Version - 1.7.x.x