“Retention is the new scarcity”, Customer retention is the basic necessity for every business. Loyalty programs are formed with a view to retain a long-term relationship with the customers. A loyal customer repetitively takes your services and stick to the supplier on certain grounds may be for the perks of getting more values and benefits though he may be having other options as well. Remember, always give people more than what they expect to get. To fulfill customer expectations, to show priority to them, to share values we have this module POS loyalty management where you can manage to give value or rewards in the form of loyalty points to your valuable customers on the basis of their purchase and the rules defined in the system. When the minimum points threshold defined in the system has been reached, customers can enjoy discounts by redeeming their loyalty points. This way people believe they share values with a company, they will stay loyal to the brand.
- Customer earns loyalty points with every purchase of goods.
- Loyalty points are allocated with a predefined rule.
- Loyalty rule is defined for the POS product category.
- A customer can redeem loyalty points as a discount.
- Multiple redemption rules can be defined.
- It calculates Loyalty points earned taking into consideration the current transaction and display of total points earned in invoice receipt.
- It can handle multiple orders at a time.
Loyalty points can be calculated on the basis of purchased amount or on the basis of points defined on POS product category. A seller can also set start or end date for the rule defined.
A seller can compute loyalty points on the basis of points allocated to a specific product category. This way seller can set loyalty points according to the product category.
Redemption rule can be created with a view to giving discounts on the basis of points earned by the customers.
Seller needs to select a customer to give loyalty points. Total loyalty points earned will appear on POS.
The customer can redeem loyalty points earned from the previous purchase as a discount. By Selecting the customer and then clicking on the redemption option on POS. Customer will get a discount according to the redemption rule defined.
As the invoice is generated, a customer can have a record of total points earned by tracking the invoices generated. This way customer is aware of the total loyalty points he has and can plan accordingly for the redemption in next purchase.
The points earned by a customer will be redeemed from his current order and according to the current order again the customer will earn some points. This way loyalty benefit is a continuing process, unless you deactivate it.
Under sales > customers, admin can check total loyalty points earned by the customer so far.
To check the loyalty history of customer-got0-Point of Sale>Loyalty History
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Current Product Version - 22.214.171.124
Supported Framework Version - V8,V9,V10