You might be using the Multi-vendor Marketplace app on your Shopify store. Till now, your customers had no option to manage orders on their own once they purchase any seller’s products. Keeping this in mind, we have integrated the Customer Order Management App in the Multi-vendor Marketplace App.
Now, you can allow sellers to let their customer’s manage orders. Sellers, on the other hand, update the order status from their respective seller panels.
You can enable the Customer Order Management Configuration tab from the COM Configuration & activate the option for customers to manage orders of their respective seller’s products.
Thus, customer can easily raise RMA (Return, Cancel or Exchange) request, invoice request, request the admin to change their shipping address, and reorder their previous purchase. Accordingly, the status will be updated in the app.
The app is FREE of cost but you have to pay for the integration that will cost you $15 USD/month over & above your current Multi-vendor App plan.
How to Enable this Feature App?
Hit the “Enable” button to activate the Feature App.
Now, once you will approve the charge for this app, you will be ended up installing this feature in Multi-vendor app.
In order to reflect the Order Management Options on the front end, make sure that you have added all the codes to their respective template files.
Once you add the codes, customers can see the order management options in their “My Account” sections.
Let’s see how customers manage orders.
Soon after the order gets placed, the customer will get the Cancel Request option.
The customer needs to fill all the details while canceling an order.
As soon as the customer requests for canceling an order, the respective seller of the ordered product can update the status from the seller panel.
Seller Panel>>Orders>>Order Listing (drop-down menu)>>Edit (Action menu)>> Click Edit button (Return Request List).
Seller will click the Edit button & proceed to update the request status.
Clicking the Update Status button, the seller will perform all the actions such as request status, request stage, reason, etc.
This way, sellers can update RMA status.
On the other hand, the customer can view the details from here:-
Clicking the View Details button, customers can view the complete request details & add comments.
This way, sellers can update the return request status.
The sellers will have a separate section that lists all the RMA requests received from the csutomers.
Thus, the sellers can check the requests & directly update the status from here instead of checking them from the order listing section.
As soon as the sellers upadtes the request, you will receive a notification mail regarding the same.
You as an admin can configure this mail from the Mail Configuration menu of your admin panel.
Also, Customers can reorder any of their previous purchase just by clicking on the “Reorder” button on the order page. The admin will get notified for the same.
Now, once the customer clicks on the “Reorder” button, you can update the product quantity if you want and redirected to the checkout page to reorder the product.
CHANGE SHIPPING ADDRESS
You can also provide an option to change the Shipping Address of unfulfilled orders.
Once the customer clicks this button, a page appears where he/she can either select an address from the drop-down or add a new shipping address. Once the request is submitted, the customer can view the request status on his/her end.
In this way, the customer can change the shipping address of any unfulfilled item even after placing the order.
This way, you can allow customers to manage orders for all seller’s products.
Check the Multi-vendor Marketplace App Demo:-