ChatWhizz Live Chat: Connecting with your buyers right away is the need of the hour. Every business has to get engaged with their customers in real-time to up their customer service & satisfaction. The customers want the answer right there, right now!
For this, ChatWhizz is here with a Live Chat Support add-on to help you out. So, let’s quickly jump into the installation & configuration part of this add-on.
To install the add-on, visit the Admin Panel of the ChatWhizz. From here, click on the Add-ons menu from the left navigation bar. On this redirected page, you’ll have the add-on listed.
Clicking on the Install button will list down all the Live Chat Support Plans. You can opt for a plan that is suitable for your business needs.
Now, you need to register your shop domain on the ChatWhizz. From the left navigation panel, click on Installed Add-ons > Live Chat Support > Domains. On the following page, click on Add New.
This action will give you a pop-up, where you need to enter domain name & primary email ID.
Now, as soon as the domain is registered, click on the view icon to get the code.
On this page, you get the code that needs to be pasted on the store where you want to add the widget. Other than that you’ll have the widget configurations.
General Configuration– Enable Disable the following options:
- Show operator name on widget chatbot
- Need registration of the user for chat
Operators– You can add the operators who will monitor the customer queries by clicking on Assign Operators button.
Widget theming & position– Customize the live chat widget that is going to display on storefront.
- Select Widget Icon
- Widget Theme Color
- Widget Position
Storefront: Live Chat Support Widget
Whenever a customer visits your storefront, this is how the widget will display:
Clicking on the highlighted icon, a tiny form will display. The customer needs to enter his name & email to get connected with a support executive.
As soon as the customer enters these details, he will be connected to the operator.
Clicking on the End Chat button on the top right of the widget, the customer can end the conversation.
As soon as the customer messages through the live chat support, the executive on the other end will receive the message. The executive needs to accept the chat to move ahead.
This is how the chat will look like:
The chat can be sent to the domain administrator:
For support, please leave your query at email@example.com or create a ticket at Webkul UVdesk.