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Case Study 24Dokan

Revolutionize Arabic Online Grocery Shopping in Malaysia – 24Dokan

Platform Odoo
Industry Food
Country Malaysia

24Dokan is an online grocery shop based on mobile commerce platform it delivers all types of grocery items. This company is based in Kuala Lumpur Malaysia it was established in 2020 by Zawiajaya Food & Beverages Sdn.

Generally, this company deals in wholesale of cake, biscuits, and other bakery products and manufacturer of other food items, export, and import a variety of goods, with the help of 24dokan consumers can buy Arabic groceries from their smartphone.


Malaysia Online Grocers Market Overview

As we know Online grocery shopping is growing day by day because at this time every people looking to save time and money. if we see in this industry already many competitors are running their business in Malaysia such as Tesco Online, HappyFresh, GrabMart, Signature Market, Jaya Grocer, BIGBox Asia, Sea Fresh, and Organic4u.

When you’re physically in a supermarket or any store, you tend to get distracted by all the options you see on the shelves despite already having a shopping list in hand. When you do online grocery shopping, you don’t get too distracted.

Shopping with kids could take even longer. There’s also the matter of long wait times in queues and grocery staff taking long to scan and bag your groceries.

Compare that to just taking 15 minutes to simply click on the things you want when you order online. This saves your money because you tend to avoid buying a lot of unnecessary things, paying for fuel and parking, and eating at a restaurant before heading home. (Source)

Why Start Arabic Grocery Delivery Business in Malaysia?

24Dokan was founded in 2020 it was a pandemic situation, all the people of Malaysia were suffering from Covid 19 war. Tameem Radman and Hussein Zawia started this online grocery shopping they understood market problems.


Due to the pandemic situation, people didn’t want to go outside for their basic needs at that time they prefer only online grocery shopping. It was such a time in which the online business market was growing very fast.

Tameem Radman and Hussein Zawia worked on these problems and it was a game-changer business for them, they helped a lot of people with approaching their basic needs, and along with the help, they also carried forward their business.

24Dokan online grocery shopping chooses mobile commerce platform because if you go to see, then in today’s time everyone uses mobile internet more than laptops and desktops internet.

Streamline Business Operations with Odoo

24Dokan managing their online business with the help of Odoo, he chooses Odoo because Odoo is a business management software tool it manages CRM, e-commerce, billing, accounting, and inventory management.

Webkul is a ready partner of Odoo, Webkul is providing Odoo development, Implementation, and Consultation services in Odoo for 9 years(When Odoo was OpenERP). 


How Did Webkul Help 24Dokan?

Mohammed Al-Sharafi, IT Support Engineer at 24Dokan contacted Webkul for 24Dokan Mobile App customization. He was looking for custom development for his online grocery shopping mobile apps.

Mohammed Al-Sharafi wanted to attract more customers to his online grocery shopping mobile apps and along with this, he also wanted to give a different shopping experience to his customers. so that his business could grow further.


Below are the requirements of Mohammed Al-Sharafi :

First, the Webkul team understood their requirements as deep, after that, they are looking at all these points, apart from this the Webkul team customizes and design them as per the client’s requirements and implemented them into the 24Dokan mobile application.

All Product / All Categories Icon on the Home Screen

As per the client requirements, all products and all categories are implemented on the home screen of the 24Dokan mobile application.


Supporting Multilingual Arabic RTL Language

24Dokan is an Arabic grocery shop in Malaysia, customers can choose a language as per their needs.

However, 24Dokan provides two languages in their mobile application English and also Arabic.


Pop-up Screen for the new version

Whenever the 24Dokan releases the latest update version then the customers need to update the latest version of the mobile application, customers get a pop-up screen for the latest version.


The front of customization is implemented in the 24Dokan mobile application by Webkul, where all requirements implement as per Mohammed Al-Sharafi.

WhatsApp Chat Integration
SignUp in 24Dokan
Login Page
Enter the Discount Code
Add to Cart with Quantity
Payment Gateway Integration

Why did 24Dokan choose Webkul to Build a Custom Grocery Mobile App?

Webkul has 11+ years of experience in building next-generation native and cross-platform mobile apps:

Culmination between Webkul and 24Dokan

After using Webkul customization work, 24Dokan has achieved its business aim by allowing customers to feel great as a user experience and hassle-free shopping experience.

However, from gathering requirements to customization of a full-fledged mobile commerce platform.

Furthermore, the Webkul team is always available for the 24Dokan team for fast, quick assistance and also provided all the custom development services.

Webkul is a truly trusted and supported IT Company to develop business ideas for e-commerce. They provide professional support after deploying the solution to production and be responsible to act for fixing the reported issues or system errors. We highly encourage to deal with Webkul for business development.
Hussein Zawia
Co-founder and CEO, 24Dokan
Disclaimer – Please note all the images and content used in this article belong to their respective copyright owners. If you have any issues or complaints related to this article, please send us an email at [email protected].
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