Customers always want to have a hassle-free online Shopping experience. So, don’t You think it’s a great idea to provide an Option to clear Your customer’s doubts even before they purchase Products from Your Store? If Yes, then Ask a Question app will help You with it.
With Ask a Question for Shopify App, admin can allow his customers to ask their queries related to any product and let them clear their doubts about the products.
Additionally, with the FAQ Feature, admin can create & display the Frequently Asked Questions on his store & let the customers know about the product even before purchasing it.
Moreover, the queries asked by the customers can be published as FAQs on Your Store’s Product Description page.
Let’s Proceed to Understand the App Flow in Detail and Install it to provide a better Shopping Experience to the Customers
How to Install the App?
To install the Ask a Question app to Your Shopify Store,
The Codes are added. Let’s see the Effect on Store’s Frontend.
Front End View
“Ask a Question” button will get displayed like this on Your Store’s Product Page:
Clicking the “Ask a Question” button, a Query Form appears on Product Page and the customer will fill this form to ask his query related to the product.
Once a Customer request a query, the admin will receive a notification via Email & get to know about the customer’s query in details.
That’s how a Customer requests a query:
As soon as a customer requests a query, the admin will receive an Email.
You can also configure the Email Templates on Your Own from the Mail Configuration section of the App.
In the Email, You will get an Answer button. Clicking it, You will be redirected to the app where You can view a “New Questions” button on the upper-right corner of the Home Page from where You will have the idea of the number of new queries requested by the customers.
Now, Click the New Question button, You will be reaching to the Asked Questions section where You can view the list of all the questions asked by the customers.
Clicking the View button, You can view all the details of the query and answer to Your customer’s query. Also, You can update Your query Status as well as View all the Conversation history of Your customer.
Currently, this query is in the pending state. You can now Proceed to add a reply to this query and update the Status from this section of the app.
Customers can View all the Queries in their My Account Section. But for this, first You need to add code from Your End to display “View Queries” button in Customer’s My Account Section.
To Display View Customer’s Query button on customer’s “My Account” Page:
Copy the below-given code & paste it to customers/account.liquid file: