We are here with the Shopify Ask A Question FAQ Feature with which Store owner can create FAQ’s and he can also mark a question asked by the customer as FAQ now.
Let’s understand the flow in detail.
Shopify Ask A Question FAQ Feature: WORKFLOW
Firstly from the additional feature section, enable the feature of the FAQ. This comes as an add-on to the already existing Ask a question app & is chargeable on the basis of 9$ per month over and above ask a question app.
Once enabled, you will view three dots and two added menu options with the name :
-FAQ design Configuration
How to create an FAQ on any product?
->Firstly go to the product section of Shopify backend and choose the product you want to create an FAQ on.
->Now click on apps on the top right, and select the option of ‘Publish FAQ’.
Clicking on publish FAQ, you will be redirected to this page, from where you can create and publish a new FAQ, or can even enable /disable the older ones. Refer to the image below:
The published questions section will display all the questions asked by the customers and from here they can be converted into the FAQ’s as well.
Clicking on the edit button of any question, you will be redirected so that you can edit the details of the question asked
PUBLISH ASKED QUESTION AS FAQ:
To publish asked question as faq, you have to visit the asked question section and click on the view button of the query. There you will see the whole conversation along with the button of publishing as the FAQ.
And the moment you will click on ‘publish as question’, a pop up will appear for you to enter the answer for that question as well and then publish it.
FAQ design configuration will enable you to change the color of various sections like background color, border color, title font, and text color and much more.
DISPLAY ASK A QUESTION AS FAQ ON PRODUCT DESCRIPTION PAGE
Copy the below-given code and paste into Product-template.liquid file
So this is how you can turn your customer’s query into the FAQ for your eCommerce store. For the main user’s manual click here.
Shopify Ask A Question FAQ Feature: demo
In case of any further query, please feel free to reach us by raising a ticket at webkul.uvdesk.com. You can even email at email@example.com