Ask for a feature

SHOPIFY ASK A QUESTION

Now your customers can ask questions about the product from you even before purchasing the product.
This app let buyers ask questions or any query related to the product and the Admin/Merchant will reply back with an appropriate solution ; thus making the shopping experience hassle free,reliable and trustworthy.When Merchant resolves the query of customer by answering the same,he builds strong trust and brand loyalty . This app also lets Customer & Merchant both to view the conversation history from their respective ends .

Features

  • Let your buyers ask questions related to the product .
  • Merchant can view conversation history from back end .
  • Customer can view conversation history from their account.
  • Customers experiencing hassle free,reliable and trustworthy shopping.
  • Merchant can configure the mail subject and mail content from email configuration.
  • Admin can customize form labels as per the requirement.
  • Cross browser compatible.
  • Easily configured and user friendly.

Video Guide

Shopify Ask a Question app Installation and configuration.

Installation

On Landing Page you will find the “install” button. Enter the shop url where you want to install the app.

1

Then you need to install the app.

b

Workflow

After the installation, you need to buy the monthly plan available for this app. Once the payment is done for the plan,the App will be listed here. :

3

After clicking on the app you will be redirected to the Home Page of the store .

4

Configuring the App

Configuration of this app has to be done in three divisions mentioned below :
  • General Configuration
  • Label Configuration
  • Mail Configuration

You can configure the application settings as per the requirements like setting up Label Configuration or configuring the display options on the product description page and many more is done from here .

GENERAL CONFIGURATION

The domain name or Shops URL along with email id of the Admin/Store Owner on which admin wants to receive the mails and shop logo is configured here in general configuration.

5

LABEL CONFIGURATION

You can configure the content of labels as per the requirements like setting up the ‘Ask Button Content’ or ‘Name Label’and many more for the product description page .

6
7

Name Label: Enter content you want to be displayed on NAME LABEL at the Store.

Email Label: Enter content you want to be displayed on EMAIL LABEL at the Store.

Title Label: Enter content you want to be displayed on Title LABEL at the Store.

Submit Button Content: Enter content you want to be displayed on SUBMIT BUTTON at the Store.

Success Message: Enter content you want to be displayed when message successfully sent

Required Field Error Message: Enter the Message you want to be displayed when required fields are left blank.

Email Validation Message: Enter the Message you want to be displayed for validating entered email id<

Description Label: Enter content you want to be displayed on Description Label

Heading: Enter the content of your question.

Sub Heading: Enter the detailed description about the question.

View Query Button Content: Enter content you want to be displayed on VIEW QUERY button

Cancel Button Content: Enter content you want to be displayed on CANCEL button.

Save all the changes by clicking the ‘SAVE’ button at the end of the page.

MAIL CONFIGURATION

You can configure the mail configuration as per the requirements like entering the subject of the mail,entering the content of mail,sending reply to the customer or saving it for later.

8

NEW QUESTIONS

Admin will get to know about the new questions asked from New Question section at right hand side of the app.
The number of new questions asked will also get displayed on the NEW QUESTION Button itself,which will make the admin immediately aware about the new questions from the customers .

9

DISPLAY “ASK A QUESTION” on Product Description Page

You have to Copy the below given code and paste it to product.liquid & Customers/account.liquid file respectively.

For product.liquid

<div id="wk-askme">
{% if customer %}
<input id="wk-is-login" type ="hidden" value="{{ customer.email }}">
{% endif %}
</div>

For Customers/account.liquid

div id="wk-customer-queries">
<input id="wk-customer-email" type ="hidden" value="{{ customer.email }}">
</div>

Follow the below screenshots to know the detailed procedure :

To get “Ask a Question” Button displayed on product description page for selected products,follow the below process :

    • Click on Online Store .
    • Go To Themes.
    • Click on Customize Theme button on the top right.

10

    • Select Edit HTML/CSS button from the Theme Option on Top Left.

11

    • Select Product.liquid file from the Templates or Snippet where you want to show the link
      Paste the code for product.liquid file anywhere you want the “Ask a question” Button & then click on save button to save the changes:

12
then,

    • Paste the code for Customers/account.liquid file anywhere you want the button & then click on save button to save the changes :

13

Now the Ask a Question button will be visible on the product description page.

14

Once you will click on “Ask a Question” button,a new window will open for you to enter the question and other details :
15

HISTORY -Asked Questions

Backend or Merchant’s End

The merchant can view the history of all the questions asked by the customer regarding any product on the store by viewing Asked Questions.This section gives the idea about the most asked questions and other frequent product related queries pre & post purchase of the product to the merchant.
16
17

Customer’s End after logging in on the Store

The Customer can view the history of all the questions asked from the merchant regarding any product on the store by clicking on Ask a question.
18

This is how ASK ME app works .
Click here https://store.webkul.com/Shopify-Ask-Me.html to get the app

Support

For any kind of technical assistance, just raise a ticket at : http://webkul.uvdesk.com/ and for any doubt contact us at support@webkul.com

. . .

Ask a Feature

Index