Multivendor Marketplace for Shopify- Ask a Question- New Theme

The customers will be able to ask regarding the orders that they have placed.

The admin needs to display the ‘Raise a Query’ button.

For this, the admin needs to paste the following code in the ‘customers/order.liquid‘ template file.

<div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %}; </div><script>var orders = JSON.stringify({{order.line_items|json}});</script>

Get the code from, multivendor admin panel > Configuration > Instructions for Marketplace.

Refer:

Once done with the code pasting, a ‘raise a query‘ button will start displaying in the account details page of the customer, i.e., the frontend.

Now, the customer will raise the query.

The customer after placing an order can raise a query. Note that, he can only raise a query for products that he has purchased.

So, after placing an order, the customer needs to visit the My Account section. Further, click on the order number regarding which he wants to raise the query. Refer:

On the redirected page, click on ‘raise a query‘ button. Refer:

Now, choose the product for which the query is. The drop-down list of products will only include the products for which the customers have placed the orders.

The customer will get a form to enter his query like so:

The customer can further view his queries and the conversation going on a query by clicking on the ‘View Your Queries‘ button which will take him to this page:

Further, clicking on the view button, the customer can view all the conversation going over the created query and reply there. Refer:

Admin can monitor the queries from the admin panel.

Admin can view & reply to the queries by visiting multivendor admin panel > Orders > Ask a Question:

Clicking on a particular query will take the admin on a query detail page. Here, the admin can view all the conversation, reply to the query and can also close the query. Refer:

The seller can monitor queries from the seller panel.

The seller can view & reply to the queries by visiting multivendor seller panel > Orders > Ask a Question:

On the redirected page, the seller can view all the conversation, reply to the query and can also close the query. Refer:

With the Multi-vendor Ask a Question feature, you can get the customer’s queries published as FAQ on the product page of your store.

When a seller responds to the customer’s query from his/her seller panel backend, the question & answer will be automatically published as a FAQ on the product page and the Q/A thread will be closed.

To enable this feature in the app, please visit the Multi-vendor admin panel>>Configuration>>Ask a Question Configuration.

Select the Ask a Question Used for FAQ

To make the FAQ option visible on the front end, you need to add the codes suggested above.

This is how the FAQ button appears on the front end:-

NOTE:- The customers need to have an account on the admin’s store to ask a question to be published as FAQ.

Clicking the FAQ button, the customers log in to their Shopify account and ask a question to the seller of this product.

And after that as a question to the seller of that product. Immediately, the seller will receive an email regarding this. Now, the seller will check the query from his/her seller panel.

Clicking over the query, the seller will get the option to respond to the customer’s query.

As soon as the seller responses to the customer query, it will get published automatically as FAQ on the product page.

Once the query is published as FAQ, the query status will be closed on the seller panel.

This is how the recently asked query will appear on the product page.

The customers can check and edit their queries from their respective “My Account” section.

The customer can click the View button to check the query details.

Customer’s Query Details:-

This way, the customer’s query can be published as FAQ on the product page automatically once the seller responded to the query.

You can now allow customers to upload Image Files while asking questions related to products. Sellers can also upload files while replying to the customer query. For this, you need to visit Ask a Question Configuration>>Enable the Tab given below:

Once enabled, the customer can upload the file while asking questions about the product.

Seller uploading file:

You can also add custom fields in the Ask a Question label on the product page to procure data and queries from the customers.

Admin/sellers can then provide the customer with suitable reverts.

To create a custom field, the admin needs to go to the admin panel > configuration >custom fields > Add custom field.

Once you click on the “add custom field” button, the custom field page will open and you need to select Ask a Question in “FIELD FOR*”

Now, you need to fill in the data in the given fields.

FIELD NAME: Here you need to enter the custom field name.

INPUT TYPE: You can select in what input you want the data from the customer (text or number)

SEQUENCE: Here you need to select the sequence for the custom field

After clicking on the “save” button, the custom field for ask a question will be created and can be viewed from the custom field list.

Frontend

The customer can view and fill in the data in the Ask a Question form via custom fields on the product page.

After submitting the query, the admin or the seller can reply to the query raised by the customer.

Admin can monitor the queries from the admin panel.

Admin can view all the queries from the “Ask a question” section in the “product” menu through his Admin panel.

To view the queries, visit Admin panel>Products> Ask a Question>click on the respective query to view it.

The Admin can provide the response to the query raised by the customer and then click on “Reply” button.

Admin also has the option to export the details of all the queries as per his desired time duration.

The exported CSV file will be visible as

The CSV file will have the following columns –

Custom Fields: Here the data will be visible and entered by the customer, if the customer did not enter into the custom field section then it will be empty.

Date of query: The data will be visible, that on which date the customer raised the query.

Product Name: Now the product will also be visible on the exported CSV file.

Note – The exported CSV will have the queries in the sequence in which they were created.

Go to the below link to use the demo: https://multivendor-ask-a-question.myshopify.com/pages/demo