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    Multivendor Marketplace app for Shopify- Ask a Question- New Theme

    Multivendor Marketplace app for Shopify|Ask a Question|- We have introduced an additional feature in our multivendor marketplace app through which if the customer is having any doubt related to any product or order then they can directly ask questions from the sellers of the products.

    Features

    • Admin can view all the communication happening between seller and customer.
    • Admin can also reply to the customer for any query from his admin panel.
    • Sellers can reply to customers’ questions from their account.
    • Sellers get an advantage as this feature “Ask a Question” increases their sales.
    • Customers can directly communicate with the sellers/vendors.
    • Customers can have most of their doubts sort out regarding the products and their orders.

    So let’s understand its workflow:-

    ACTIVATION

    Firstly, enable the “ASK A QUESTION” feature from the “Features Section” by clicking on (…) three dots of the main menu.

    After clicking on the enable button just agree on additional charges which are over and above to your current multivendor Market Plan.

    Once you will agree on additional charges a new menu name “Ask a question Configuration” will be added in the configuration section of your multivendor marketplace app.

    From here you can edit “Ask a question” label values for the front end.

    Also a new menu name”ASK a question” will add in the “Products” section of both ADMIN Panel as well as SELLER Panel.

    ASK A QUESTION REGARDING THE PRODUCT

    ADMIN PANEL:-

    Admin can view the list of all asked questions asked by customers in the “ASK A QUESTION” section under the “Products ” menu of the app.

    Also, admin can see the complete history of seller and customer conversation by clicking on the “Open” section under the “Status button” in front of the customer name.

    SELLER PANEL:-

    Sellers can also view the list of all asked questions asked by customers in the “ASK A QUESTION” section under the “Products” menu from their account in the app.

    Sellers can even close the query from here once the conversation between seller and customer will end.

    FRONT END DISPLAY

    To display the “Ask a Question” button at the product description page as well as on the customer account page, follow the below:

    Copy the below code and  Paste into product.liquid template

    <div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %} <input id="wk-id-product" type="hidden" value="{{ product.id }}"> </div>

    Copy the below code and  Paste into customers/account.liquid template

    <div id="wk-customer-queries"> <input id="wk-customer-email" type="hidden" value="{{ customer.email }}"> </div>

    FRONT END VIEW

    Therefore “Ask a question” button will appear like this at the front end. Refer the below screenshot.

    By clicking on “ASK a question” button customer can ask the questions from sellers.

    Customers can view the history of their communication with sellers in My account section of the Shopify store.

    ASK A QUESTION REGARDING THE ORDERS

    The customers will be able to ask regarding the orders that they have placed.

    The admin needs to display the ‘Raise a Query’ button.

    For this, the admin needs to paste the following code in the customers/order.liquid template file.

    <div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %}; </div><script>var orders = JSON.stringify({{order.line_items|json}});</script>

    Get the code from, multivendor admin panel > Configuration > Instructions for Marketplace.

    Refer:

    Once done with the code pasting, a ‘raise a query‘ button will start displaying in the account details page of the customer, i.e., the frontend.

    Now, the customer will raise the query.

    The customer after placing an order can raise a query. Note that, he can only raise a query for products that he has purchased.

    So, after placing an order, the customer needs to visit the My Account section. Further, click on the order number regarding which he wants to raise the query. Refer:

    On the redirected page, click on ‘raise a query‘ button. Refer:

    Now, choose the product for which the query is. The drop-down list of products will only include the products for which the customers have placed the orders.

    The customer will get a form to enter his query like so:

    The customer can further view his queries and the conversation going on a query by clicking on the ‘View Your Queries‘ button which will take him to this page:

    Further, clicking on the view button, the customer can view all the conversation going over the created query and reply there. Refer:

    Admin can monitor the queries from the admin panel.

    Admin can view & reply to the queries by visiting multivendor admin panel > Orders > Ask a Question:

    Clicking on a particular query will take the admin on a query detail page. Here, the admin can view all the conversation, reply to the query and can also close the query. Refer:

    The seller can monitor queries from the seller panel.

    The seller can view & reply to the queries by visiting multivendor seller panel > Orders > Ask a Question:

    On the redirected page, the seller can view all the conversation, reply to the query and can also close the query. Refer:

    This was all about the Ask a Question app.

    DEMO DETAILS

    SUPPORT

    Furthermore, if you come across any query/issue, feel free to raise a ticket at http://webkul.uvdesk.com/ or send us an email at support@webkul.com

    . . .

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