Menu Close
    Searching for an experienced Shopify Development Company ?

    Multivendor Marketplace for Shopify- Ask a Question- New Theme

    Multivendor Marketplace app for Shopify: Ask a Question- We have introduced an additional feature in our multivendor marketplace app through which if the customer is having any doubt related to any product or order then they can directly ask questions from the sellers of the products.

    Multivendor Marketplace: Ask a Question Features

    • Admin can view all the communication happening between seller and customer.
    • Admin can also reply to the customer for any query from his admin panel.
    • Sellers can reply to customers’ questions from their account.
    • Sellers get an advantage as this feature “Ask a Question” increases their sales.
    • Customers can directly communicate with the sellers/vendors.
    • Customers can have most of their doubts sort out regarding the products and their orders.

    So let’s understand its workflow:-

    ACTIVATION

    Firstly, enable the “ASK A QUESTION” feature from the “Features Section” by clicking on (…) three dots of the main menu.

    Ask a Question

    After clicking on the enable button just agree on additional charges which are over and above to your current multivendor Market Plan.

    Ask a Question

    Once you will agree on additional charges a new menu name “Ask a question Configuration” will be added in the configuration section of your multivendor marketplace app.

    Ask a Question

    Options available in this menu:-

    1. RESTRICT CUSTOMER TO RAISE QUERY ON SPECIFIC PRODUCT:- Enabling this tab, you can allow customers to raise queries on specific products. With this, you can limit the ask a question option on the storefront product page. 
    Ask-a-question-configuration-Admin

    Once enabled, visit the “Edit Product” section and enable the tab to let customers raise queries on the particular product.

    Edit-Product-Admin-1

    2. ALLOW TO RAISE QUERY ON ORDER:- Enabling this tab, both you and your sellers can raise queries on orders. You/seller will be able to raise a question to the customer from the order detail page, for any product, that is in the order.

    Ask-a-question-configuration-Admin-1

    Once enabled, both admin & seller will get the option to raise queries from the order detail section to their respective panels.

    Seller can raise query on order by visiting Seller Panel>>Orders>>Order Listing>>Edit>>Click Raise Query.

    Order-Details-Seller-•-Multivendor-MarketPlace-1

    Clicking the Raise Query button, the seller will fill the form and submit it.

    Order-Details-Seller-•-Multivendor-MarketPlace-2

    Also, you can select the corresponding shop name (admin shop or seller shop) that you want to show on the seller replies.
    Moreover, select whether you want to use the feature as “Ask a Question”, “FAQ” or both.

    3. RESTRICT CUSTOMER TO VIEW AND EDIT FAQ:- You can restrict your customers to view and edit the FAQs.

    Ask-a-question-configuration-Admin-2

    From here you can edit “Ask a question” label values for the front end.

    Ask a Question

    Also a new menu name”ASK a question” will add in the “Products” section of both ADMIN Panel as well as SELLER Panel.

    Ask a Question button on the seller profile page

    Visit Multivendor Admin Panel > Configuration > Seller Configuration > Enable this option:

    image-21

    By enabling this, customers will have the following button on the seller profile page:

    Seller-Profile-–-Multivendor-ask-a-question-1

    ASK A QUESTION REGARDING THE PRODUCT

    ADMIN PANEL:-

    Admin can view the list of all asked questions asked by customers in the “ASK A QUESTION” section under the “Products ” menu of the app.

    Ask a Question
    Ask a Question

    Also, admin can see the complete history of seller and customer conversation by clicking on the “Open” section under the “Status button” in front of the customer name.

    Ask a Question
    5

    SELLER PANEL:-

    Sellers can also view the list of all asked questions asked by customers in the “ASK A QUESTION” section under the “Products” menu from their account in the app.

    Ask a Question

    Sellers can even close the query from here once the conversation between seller and customer will end.

    Ask a Question

    FRONT END DISPLAY

    To display the “Ask a Question” button at the product description page as well as on the customer account page, follow the below:

    Copy the below code and  Paste into ‘product.liquid’ template

    <div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %} <input id="wk-id-product" type="hidden" value="{{ product.id }}"> </div>

    Note:- Please make sure that you add the code outside the “Add to Cart” form in the suggested template file.

    Copy the below code and  Paste into ‘customers/account.liquid’ template

    <div id="wk-customer-queries"> <input id="wk-customer-email" type="hidden" value="{{ customer.email }}"> </div>

    FRONT END VIEW

    Therefore “Ask a question” button will appear like this at the front end. Refer to the below screenshot.

    ask a question product page

    By clicking on the “ASK a question” button customers can ask the questions from sellers.

    Ask a question form

    Customers can view the history of their communication with sellers in My account section of the Shopify store.

    customer my account

    ASK A QUESTION REGARDING THE ORDERS

    The customers will be able to ask regarding the orders that they have placed.

    The admin needs to display the ‘Raise a Query’ button.

    For this, the admin needs to paste the following code in the ‘customers/order.liquid‘ template file.

    <div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %}; </div><script>var orders = JSON.stringify({{order.line_items|json}});</script>

    Get the code from, multivendor admin panel > Configuration > Instructions for Marketplace.

    Refer:

    Ask a Question

    Once done with the code pasting, a ‘raise a query‘ button will start displaying in the account details page of the customer, i.e., the frontend.

    Now, the customer will raise the query.

    The customer after placing an order can raise a query. Note that, he can only raise a query for products that he has purchased.

    So, after placing an order, the customer needs to visit the My Account section. Further, click on the order number regarding which he wants to raise the query. Refer:

    Ask a Question

    On the redirected page, click on ‘raise a query‘ button. Refer:

    Ask a Question

    Now, choose the product for which the query is. The drop-down list of products will only include the products for which the customers have placed the orders.

    Ask a Question

    The customer will get a form to enter his query like so:

    Ask a Question

    The customer can further view his queries and the conversation going on a query by clicking on the ‘View Your Queries‘ button which will take him to this page:

    Ask a Question

    Further, clicking on the view button, the customer can view all the conversation going over the created query and reply there. Refer:

    Ask a Question
    Ask a Question

    Admin can monitor the queries from the admin panel.

    Admin can view & reply to the queries by visiting multivendor admin panel > Orders > Ask a Question:

    Ask a Question

    Clicking on a particular query will take the admin on a query detail page. Here, the admin can view all the conversation, reply to the query and can also close the query. Refer:

    Ask a Question

    The seller can monitor queries from the seller panel.

    The seller can view & reply to the queries by visiting multivendor seller panel > Orders > Ask a Question:

    Ask a Question

    On the redirected page, the seller can view all the conversation, reply to the query and can also close the query. Refer:

    Ask a Question

    Ask a Question As FAQ

    With the Multi-vendor Ask a Question feature, you can get the customer’s queries published as FAQ on the product page of your store.

    When a seller responds to the customer’s query from his/her seller panel backend, the question & answer will be automatically published as a FAQ on the product page and the Q/A thread will be closed.

    To enable this feature in the app, please visit the Multi-vendor admin panel>>Configuration>>Ask a Question Configuration.

    Screenshot-2020-09-03T171324.200

    Select the Ask a Question Used for FAQ

    To make the FAQ option visible on the front end, you need to add the codes suggested above.

    This is how the FAQ button appears on the front end:-

    Customized-Coffee-Mug-–-rohit-jha-store15

    NOTE:- The customers need to have an account on the admin’s store to ask a question to be published as FAQ.

    Clicking the FAQ button, the customers log in to their Shopify account and ask a question to the seller of this product.

    Customized-Coffee-Mug-–-rohit-jha-store15-1

    And after that as a question to the seller of that product. Immediately, the seller will receive an email regarding this. Now, the seller will check the query from his/her seller panel.

    Ask-a-question-Seller-•-Multivendor-MarketPlace

    Clicking over the query, the seller will get the option to respond to the customer’s query.

    View-Ask-a-question-Seller-•-Multivendor-MarketPlace

    As soon as the seller responses to the customer query, it will get published automatically as FAQ on the product page.

    View-Ask-a-question-Seller-•-Multivendor-MarketPlace-1-2

    Once the query is published as FAQ, the query status will be closed on the seller panel.

    This is how the recently asked query will appear on the product page.

    Customized-Coffee-Mug-–-rohit-jha-store15-2

    The customers can check and edit their queries from their respective “My Account” section.

    Account-–-rohit-jha-store15

    The customer can click the View button to check the query details.

    ask-a-question-–-rohit-jha-store15

    Customer’s Query Details:-

    ask-a-question-–-rohit-jha-store15-1

    This way, the customer’s query can be published as FAQ on the product page automatically once the seller responded to the query.

    Upload Image Files in Products

    You can now allow customers upload Image Files while asking questions related to products. Sellers can also upload file while replying to the customer query. For this, you need to visit Ask a Question Configuration>>Enable the Tab given below:

    screenshot-sp-seller.webkul.com-2021.07.09-15_52_44

    Once enabled, the customer can upload the file while asking questions about the product.

    screenshot-prnt.sc-2021.07.09-14_37_53

    Seller uploading file:

    screenshot-prnt.sc-2021.07.09-15_01_04

    This was all about the Ask a Question app.

    Shopify Multivendor Marketplace: Ask a Question DEMO DETAILS

    SUPPORT

    Furthermore, if you come across any query/issue, feel free to raise a ticket at http://webkul.uvdesk.com/ or send us an email at [email protected]

    . . .
    Discuss on Helpdesk

    Leave a Comment

    Your email address will not be published. Required fields are marked*


    2 comments

  • Dan
    Does the Seller receive a notification email regarding questions asked to them, or do they only see the questions in their seller webkul account?
    • pooja ishpuniyani (Moderator)
      Hey Dan,

      Thanks for writing to us..!!

      Yes, sellers do receive the email notification when any customer ask the questions for their products.

      Admin can check this email template from “Mail Configuration” section of the app. Refer: https://qsnapnet.com/snaps/y3msn0k1qvk

      Let us know in case of any questions. We would be very happy to assist you.

      Best Regards,
      Pooja Ishpuniyani
      Webkul Software Pvt. Ltd.

  • Back to Top

    Table of Content

    Hide Index