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Shopify Multivendor Marketplace- Ask a Question- New Theme

Shopify Multivendor Marketplace|Ask a Question|- We have introduced an additional feature in our multivendor marketplace app through which  if customer is having any doubt related to any product then they can directly ask  questions from the sellers of the products.

  • Admin can view all the communication happening between seller and customer.
  • Admin can also reply to customer for any query from his admin panel.
  • Sellers can reply to customers questions from their account in app.
  • Sellers get an advantage as this feature “Ask a Question” increases their sales.
  • Customers can directly communicate with the sellers/vendors.
  • Customers can have most of their doubts sort out.

So lets understand its workflow:-

ACTIVATION

Firstly Enable ” ASK A QUESTION” feature from the “Features Section” by clicking on (…) three dots of the main menu.

 

After clicking on enable button just agree on additional charges which is over and above to your current multivendor Market Plan.

 

Once you will agree on additional charges a new menu name “Ask a question Configuration” will be added in the configuration section of your multivendor marketplace app.

From here you can edit “Ask a question” label values for front end.

 

Also a new menu name”ASK a question” will add in the “Products” section of both ADMIN Panel as well as SELLER Panel.

ADMIN PANEL:-

Admin can view the list of all asked questions asked by customers in “ASK A QUESTION” section under “Products ” menu of app.

 

Also admin can see the complete history of seller and customer conversation by clicking on “Open”section under “Status button” in-front of customer name.

SELLER PANEL:-

Sellers can also view the list of all asked questions asked by customers in “ASK A QUESTION” section under “Products ” menu from their account in the app.

Sellers can even close the query from here once the conversation between seller and customer will end.

 

 

FRONT END DISPLAY

To display “Ask a Question” button at the product description page as well as on customer account page , follow the below:

Copy the below code and  Paste into product.liquid template

<div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %} <input id="wk-id-product" type="hidden" value="{{ product.id }}"> </div>

Copy the below code and  Paste into customers/account.liquid template

<div id="wk-customer-queries"> <input id="wk-customer-email" type="hidden" value="{{ customer.email }}"> </div>

 

FRONT END VIEW

Therefore “Ask a question” button will appear like this at front end.Refer the below screenshot.

By clicking on “ASK a question” button  customer can ask the questions from sellers.

Customers can view the history of their communication with sellers in My account section of shopify store.

 

 

 

 

DEMO DETAILS

Use below link and credentials to use the demo of Shopify multivendor marketplace App:-

Admin Demo Link:- https://multivendor-marketplace-4.myshopify.com/admin

Username: johndoe@webkul.com

Password: demowebkul

Seller Demo Link: https://multivendor-marketplace-4.myshopify.com/

Username: test1@webkul.com

Password: webkul123

 

SUPPORT

Furthermore if your come across any query/issue, feel free to raise a ticket at http://webkul.uvdesk.com/ or send us an email at shopify@webkul.com

 

 

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