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    PrestaShop Marketplace Product Question Answer {User Guide}

    With the PrestaShop Marketplace Product Question Answer module, sellers can easily add questions & answers for their products and provide the necessary product information to the users. Users can also post the questions they have regarding products and get the answer which will help them with the purchase decision. The marketplace sellers can view all the questions and answers posted for their products under one tab which will help them analyze the user requirements.

    Features of the PrestaShop Marketplace Product Question Answer module

    • Admin can allow only registered customers or everyone to post the questions and answers.
    • Enable/Disable the automatic approval of questions and answers.
    • Admin can enable/disable the manual approval of questions and answers by him/seller.
    • Specify the character limit within which users can post questions and answers.
    • Set the minimum words required to post a question.
    • Display the questions according to number of votes or date.
    • Allow/Disallow customers to like/dislike the answers.
    • Admin can allow/disallow the customers to report abuse for an answer.
    • Admin can add new question for the seller’s products and answer for the question.
    • Display the answers according to “likes” or “date”.
    • Enable/Disable the display of reCAPTCHA to users while posting questions and answers.
    • Configure on which events admin, sellers, and customers will receive email notifications.
    • Sellers can enable/disable/edit questions and answers if allowed by admin from backend.
    • Sellers can view list of products for which the users have posted questions and answers.
    • View list of questions and answers posted for a product.
    • Sellers can view number of votes given to a particular question.
    • Add new question for a product and answer for the question.
    • A search bar added in the “Questions and Answers” section from where a user can search for the desired question.
    • The module is multi-shop compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.

    NOTE: PrestaShop Marketplace Product Question Answer module is only compatible with Webkul’s GDPR Compliance module.

    How to install the module?

    In order to install the module, you need to install the PrestaShop Advanced Multi-Vendor Marketplace module first.

    After installing the marketplace module, you can now proceed to install the PrestaShop Marketplace Product Question Answer module.

    • Firstly, Go to the Module Manager in Back office and click on ‘upload a module’.
    • After that, Drag and drop the module file or select the file from the system.
    • In this way, the module installation will be successful.
    Click to upload the PrestaShop Marketplace Product Question Answer module
    Drop or select the PrestaShop Marketplace Product Question Answer module from the system
    PrestaShop Marketplace Product Question Answer module installed successfully

    How to configure the module?

    After the installation of the module, a new tab “Products Questions and Answers” add under the “Marketplace”. Admin can configure the module settings from here.

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    Configure PrestaShop Marketplace Product Question Answer module

    Question Settings

    Under “Question Settings“, admin can:

    • Choose who can post questions for the product.
    • Decide whether the a seller needs to approve question or not.
    • Allow/Disallow sellers to enable/disable/edit the questions posted for their products.
    • Set minimum words required and maximum characters allowed for posting a question.
    • Decide the sequence in which questions will display on the product page.
    Configure PrestaShop Marketplace Product Question Answer module

    Display questions according to votes

    If an admin has selected “vote” in the “Question sequence” field and “Ascending Order” in the “Question sorting” field. In this case, questions with a minimum number of votes will display first.

    Display questions based on votes

    Questions with a maximum number of votes will display first if ‘vote’ is selected in the “Question sequence” field and ‘Descending Order’ in the “Question Sorting” field.

    Display questions based on votes

    Display Questions Date Wise

    If the admin has selected “Date” in the “Question sequence” field and “Ascending Order” in the “Question sorting” field. In this case, questions will display in the oldest to the newest sequence.

    Suppose customer X posted a question on 28th June and Customer Y posted a question on 30th June. The question which was posted on 28th June will display first

    Display questions date wise

    The most recent questions will display on the product page in case “Date” is selected in the “Question sequence” field and “Descending Order” in the “Question sorting” field.

    Display Questions date wise

    If an admin has allowed everyone to post the questions, then a customer whether registered or unregistered can post the question.

    When a visitor/guest clicks on the “Raise your Query” button, a popup appears on the screen wherein he needs to enter his name, email id, and question.

    2-4

    Answer Settings

    Under “Answer Settings“, admin can:

    • Choose who can answer the questions.
    • Decide whether the answer submitted by customers needs to be approved by him/seller or not.
    • Allow/Disallow sellers to enable/disable/edit answers posted for their products.
    • Specify maximum character limit for posting an answer.
    • Enable/Disable report abuse option on product page.
    • Decide the sequence in which answers will display on the product page.
    Configure PrestaShop Marketplace Product Question Answer module

    Display answers on the basis of Likes

    Admin can display answers with minimum likes first by selecting ‘Likes’ in the “Answer sequence” field and ‘Ascending Order’ in the “Answer sorting” field.

    Display answers based on likes

    Admin can display answers with maximum likes first by selecting ‘Likes’ in the “Answer sequence” field and ‘Descending Order’ in the “Answer sorting” field.

    Display answers based on likes

    Display answers date wise

    Admin can display answers in the oldest to newest sequence by selecting ‘Date’ in the “Answer Sequence” field and ‘Ascending Order’ in the “Answer Sorting” field.

    Suppose a customer X has posted an answer on 1st June and a customer Y answer on 2nd June. The answer which was submitted on 1st June will be displayed first.

    Answers being displayed in oldest to newest sequence

    Admin can choose to display the newest answers first by selecting ‘Descending Order’ in the “Answer Sorting” field.

    If a customer Y has posted an answer on 2nd July and a customer X on 1st July, then the answer posted on 2nd July will be displayed first.

    Recent answers being displayed first

    Under “Questions and Answers”, if the customer finds the answer inappropriate, then he/she can report abuse the answer.

    Report abuse answer

    A customer can also choose to edit or delete his/her answer afterwards.

    5-2

    If an admin has allowed everyone to answer the questions, then a user whether registered or unregistered can post the answer.

    When a visitor/guest clicks on the “Add new answer” button, a popup appears on the screen wherein he has to enter his name, email id, and answer.

    question posting format for visitor

    reCAPTCHA Settings

    Admin can enable/disable the display of reCAPTCHA to the customers while posting questions and answers.

    Display reCAPTCHA

    How to Create reCAPTCHA Credentials

    To get the Credentials of reCaptcha, Admin has to create/signup to their accounts from the link: https://www.google.com/recaptcha 

    API credentials generation process

    Admin needs to either create a new account or log in to its existing account to move ahead.

    API credentials generation process

    Once logged in, an admin needs to fill necessary information to get the reCAPTCHA credentials.

    API credentials generation process

    After filling in all the details, the credentials for reCAPTCHA will generate.

    API credentials generation process

    If an admin has enabled reCAPTCHA for questions and answers, then it will display to a customer while posting the questions and answers.

    reCaptcha being displayed while posting question
    HUMMINGBIRD-PRINTED-T-SHIRT-5

    Mail Settings

    Admin can configure the email notifications to send to the customers, sellers, and him on certain events.

    Mail Settings
    • An admin receives email when a user posts a question.
    • An admin receives an email notification when a user answers a question.
    • Admin receives an email when any user report abuse an answer.
    • A customer receives an email whenever any other user answers question posted by him.
    • Email notification is sent to a customer whenever his question gets posted.
    • Customer receives an email notification whenever someone answers a question posted by him.
    • Seller receives an email whenever someone raises a question regarding his product.
    • Seller receives an email notification whenever someone answers a question regarding his product.
    • A seller receives an email when someone report abuse an answer .

    Front End Workflow

    Posting A Question

    When a customer clicks on the “Have a Question?” link, the page scrolls down where he can view the “ASK QUESTION” button. A customer can post a question by clicking on this button.

    post a question

    A customer needs to be logged in for posting the question. If a customer is not logged in and tries to post a question, then a popup will appear on the screen as shown below.

    login required to post a question
    1-2

    If an admin has disabled the automatic approval of questions from the backend, then a popup appears on the screen as shown below:

    Question posted successfully

    When the admin/seller approves the question, a customer receives an email notification regarding the approval of the question.

    If the automatic approval of questions from the backend is active, then a popup will display to the customer as shown below:

    24

    When a customer posts a question, admin, seller & customer receive an email notification regarding the same.

    Posting an Answer

    Prestashop marketplace product question and answer features
    post an answer

    If an admin has disabled the automatic approval of answers from the backend, then a popup appears on the screen as shown below:

    Answer posted successfully notification

    If an admin has enabled the automatic approval of answers from the backend, then a popup appears on the screen as shown below:

    answer automatically spproved

    Admin, customer, and seller receive an email notification when anyone answers a question.

    like or dislike answer

    A customer can view the questions & answers posted by the admin and the customer who has purchased the product.

    25
    22

    A customer can view five questions on the product page. For viewing other posted questions a customer has to click on the “see all questions” link.

    By clicking on “see all questions”, a customer redirects to the “Questions and Answers” page where he can perform all the functions related to questions and answers.

    If there are more than 10 questions posted for a product, then a customer can view those questions by clicking on the “Load More Questions” link.

    Product Question Answer

    Verified Questions & Answers

    The questions or answers posted by either admin or seller will be identified as verified questions or answers. Thus, they all will contain a unique green tickmark for identification.

    3-4

    Search Result Highlighting

    Now, on searching any question from the search box, the searched term will be highlighted in the question for easy identification.

    4-2

    Product Questions and Answers – Seller’s End

    A seller can view/add/edit/delete questions and answers for his products under the “Product” tab.

    Seller panel for posting/viewing question & answer

    If enabled by admin from the backend, then the sellers can enable, disable or edit the questions and answers posted by the users for a product.

    Under “Questions“, a seller can:

    • View questions posted for a product.
    • Enable/Disable the questions.
    • See number of votes given to a particular question.
    • Enable/Disable the questions.
    • Add a new question for the product.
    • Edit/Delete the questions.
    • View user’s name who has posted the question.
    • View number of answers submitted for a particular question.
    List of questions available on seller's product
    add question at seller end

    Answers

    Under Answers, a seller can:

    • View list of answers posted for the question
    • Add an answer for the question.
    • View name of the user who has posted an answer.
    • Edit/Delete the answer.
    • View number of times the users have likes/dislike or report abuse an answer
    • Enable/Disable the answer.
    List of answers at seller end

    When a seller clicks on “Add New Answer”, a popup appears on the screen from where he can add an answer.

    add an answer at seller end

    Product Questions and Answers – Admin’s End

    Admin can view questions and answers posted for the seller products on “Question-Answer” tab.

    Question answer at the admin end

    When the admin clicks on the “Add Question” button, a popup appears on the screen where he can select the seller for whose products he wants to add a question.

    add product question for seller

    After selecting a seller, the admin has to select the product for which he wants to add a question.

    select product for adding question

    On clicking the “View” button, the admin can see all the questions and answers posted by the users.

    product list for which question answer is listed

    When the admin clicks on the “ADD NEW QUESTION” button, a new pop-up appears on the screen wherein he can select the seller’s product and add a question for it.

    Select the seller product to add a question
    list of questions added for seller product

    Admin can view a list of answers submitted by users for the seller’s product.

    list of answers available for seller product

    So, this was all about the PrestaShop Marketplace Product Question Answer Module. I hope this document will help you in checking the functionality of the module in a better way.

    Also, do let us know about your views in the comments.

    Support

    For any kind of technical assistance or query, please raise a ticket at http://webkul.uvdesk.com or send us a mail at [email protected]

    Also, please explore our PrestaShop development services & vast range of featureful PrestaShop Addons.

    Current Product Version - 5.0.1

    Supported Framework Version - 1.7.x.x

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