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    Prestashop Marketplace Product Question Answer

    With Prestashop Marketplace Product Question Answer module, sellers can easily add questions & answers for their products and provide the necessary product information to the users. Users can also post the questions they have regarding products and get it answered which will help them with the purchase decision. The marketplace sellers can view all the questions and answers posted for their products under one tab which will help them analyze the user requirements.

    Prestashop Marketplace Product Question Answer Features

    • Admin can allow only registered customers or everyone to post the questions and answers.
    • Enable/Disable the automatic approval of questions and answers.
    • Admin can enable/disable the manual approval of questions and answers by him/seller.
    • Specify the character limit within which users can post questions and answers.
    • Set the minimum words required to post a question.
    • Display the questions according to number of votes or date.
    • Allow/Disallow customers to like/dislike the answers.
    • Admin can allow/disallow the customers to report abuse for an answer.
    • Admin can add new question for the seller’s products and answer for the question.
    • Display the answers according to “likes” or “date”.
    • Enable/Disable the display of reCAPTCHA to users while posting questions and answers.
    • Configure on which events email notifications will be sent to admin, sellers, and customers.
    • Sellers can enable/disable/edit questions and answers if allowed by admin from backend.
    • Sellers can view list of products for which the users have posted questions and answers.
    • View list of questions and answers posted for a product.
    • Sellers can view number of votes given to a particular question.
    • Add new question for a product and answer for the question.
    • A search bar added in the “Questions and Answers” section from where a user can search for the desired question.

    NOTE: Prestashop Marketplace Product Question Answer module is only compatible with Webkul’s GDPR Compliance module.

    Installation

    For installing this module, you need to install Prestashop Advanced Multi Vendor Marketplace module first.

    After installing the marketplace module you can start the installation of Prestashop Marketplace Product Questions And Answers.

    1. Go to the back  office-> modules -> Upload a module
    2. Upload zip file of “Prestashop Marketplace Product Question Answer” module
    3. The module will automatically get installed on your Prestashop.

    Module Configuration

    After the installation of the module, a new tab “Products Questions and Answers” get added under “Marketplace”. Admin can configure the module settings from here.

    Question Settings

    Under “Question Settings“, admin can:

    • Choose who can post questions for the product.
    • Decide whether the question needs to be approved by him/seller or not.
    • Allow/Disallow sellers to enable/disable/edit the questions posted for their products.
    • Set minimum words required and maximum characters allowed for posting a question.
    • Decide the sequence in which questions will be displayed on the product page.

    Display questions according to votes

    If admin has selected “vote” in “Question sequence” field and “Ascending Order” in “Question sorting” field. In this case, questions with minimum number of votes will be displayed first.

    Questions with maximum number of votes will be displayed first in case ‘vote’ has been selected in “Question sequence” field and ‘Descending Order’ in “Question Sorting” field.

    Display Questions Date Wise

    If admin has selected “Date” in “Question sequence” field and “Ascending Order” in “Question sorting” field. In this case, questions will be displayed in oldest to newest sequence.

    Suppose customer X posted a question on 28th June and Customer Y posted a question on 30th June. Question which was posted on 28th June will be displayed first

    Most recent questions will be displayed on the product page in case “Date” has been selected in the “Question sequence” field and “Descending Order” in “Question sorting” field.

    If admin has allowed everyone to post the questions, then a customer whether registered or unregistered can post the question.

    When a visitor/guest clicks on “Raise your Query” button, a popup appears on the screen wherein he needs to enter his name, email id, and question.

    Answer Settings

    Under “Answer Settings“, admin can:

    • Choose who can answer the questions.
    • Decide whether the answer submitted by customers needs to be approved by him/seller or not.
    • Allow/Disallow sellers to enable/disable/edit answers posted for their products.
    • Specify maximum character limit for posting an answer.
    • Enable/Disable report abuse option on product page.
    • Decide the sequence in which answers will be displayed on the product page.

    Display answers on the basis of Likes

    Admin can display answers with minimum likes first by selecting ‘Likes’ in “Answer sequence” field and ‘Ascending Order’ in “Answer sorting” field.

    Admin can display answers with maximum likes first by selecting ‘Likes’ in “Answer sequence” field and ‘Descending Order’ in “Answer sorting” field.

    Display answers date wise

    Admin can display answers in oldest to newest sequence by selecting ‘Date’ in “Answer Sequence” field and ‘Ascending Order’ in “Answer Sorting” field.

    Suppose a customer X has posted an answer on 1st June and a customer Y answer on 2nd June. Answer which was submitted on 1st June will be displayed first.

    Admin can choose to display newest answers first by selecting ‘Descending Order’ in “Answer Sorting” field.

    If a customer Y has posted an answer on 2nd July and a customer X on 1st July, then answer posted on 2nd July will be displayed first.

    Under “Questions and Anwsers” if the customer finds the answer inappropriate, then he/she can report abuse the answer.

    If admin has allowed everyone to answer the questions, then a user whether registered or unregistered can post the answer.

    When a visitor/guest clicks on “Add new answer” button, a popup appears on the screen wherein he has to enter his name, email id, and answer.

    reCAPTCHA Settings

    Admin can enable/disable the display of reCAPTCHA to the customers while posting questions and answers.

    How to Create reCAPTCHA Credentials

    To get the Credentials of reCaptcha, Admin has to create/signup to their accounts from the link: https://www.google.com/recaptcha 

    Admin needs to either create a new account or login to its existing account to move ahead.

    Once logged in, admin needs to fill necessary information to get the reCAPTCHA credentials.

    Once all the details are filled in, the credentials for reCAPTCHA will be generated.

    If admin has enabled reCAPTCHA for questions and answers, then it will be displayed to a customer while posting the questions and answers.

    Mail Settings

    Admin can configure the email notifications to be sent to the customers, sellers, and him on certain events.

    • An email is sent to admin when a question is posted by a user.
    • Email notification is sent to admin when a question is answered by any user.
    • Mail notification is sent to admin when any user report abuse an answer.
    • Email is sent to a customer whenever a question posted by him gets answered.
    • Email notification is sent to a customer whenever his question gets posted.
    • Customer receives an email notification whenever a question posted by him gets approved.
    • Seller receives an email whenever a question regarding his product is raised.
    • Seller receives an email notification whenever question regarding his product gets answered.
    • Am email is sent to a seller when someone report abuse an answer .

    Front End Workflow

    When a customer clicks on “Have a Question?” link, the page scrolls down where he can view “ASK QUESTION” button. A customer can post a question by clicking on this button.

    A customer needs to be logged in for posting the question. If a customer is not logged in and tries to post a question, then a popup will appear on the screen as shown below:

    If admin has disabled the automatic approval of questions from backend, then a popup appears on screen as shown below:

    When admin/seller approves the question, an email notification regarding the approval of question will be sent to the customer.

    If admin has enabled the automatic approval of questions from backend, then a popup will be displayed to the customer as shown below:

    When a customer posts a question, an email notification is sent to admin, seller, and customer regarding the same.

    If admin has disabled the automatic approval of answers from backend, then a popup appears on screen as shown below:

    If admin has enabled the automatic approval of answers from backend, then a popup appears on screen as shown below:

    Admin, customer, and seller receive an email notification when a question is answered.

    A customer can view the questions & answers posted by admin and customer who has purchased the product.

    A customer can view five questions on the product page. For viewing other posted questions a customer has to click on “see all questions” link.

    By clicking on “see all questions”, a customer gets redirected to “Questions and Answers” page where he can perform all the functions related to questions and answers.

    If there are more than 10 questions posted for product, then a customer can view those questions by clicking on “Load More Questions” link.

    Product Questions and Answers – Seller’s End

    A seller can view/add/edit/delete questions and answers for his products under “Product” tab.

    If enabled by admin from backend, then the sellers can enable, disable or edit the questions and answers posted by the users for a product.

    Under “Questions“, a seller can:

    • View questions posted for a product.
    • Enable/Disable the questions.
    • See number of votes given to a particular question.
    • Enable/Disable the questions.
    • Add a new question for the product.
    • Edit/Delete the questions.
    • View user’s name who has posted the question.
    • View number of answers submitted for a particular question.

    Answers

    Under Answers, seller can:

    • View list of answers posted for the question
    • Add an answer for the question.
    • View name of the user who has posted an answer.
    • Edit/Delete the answer.
    • View number of times the users have likes/dislike or report abuse an answer,
    • Enable/Disable the answer.

    When a seller clicks on “Add New Answer”, a popup appears on the screen from where he can add an answer.

    Product Questions and Answers – Admin’s End

    Admin can view questions and answers posted for the seller products on “Question Answer” tab.

    When admin clicks on “Add Question” button, a popup appears on the screen where he can select the seller for whose products he wants to add question.

    After selecting a seller, admin has to select the product for which he wants to add question.

    On clicking “View” button, admin can see all the questions and answers posted by the users.

    When admin clicks on “ADD NEW QUESTION” button, a new popup appears on screen wherein he can select the seller’s product and add a question for it.

    Admin can view list of answers submitted by users for the seller’s product.

    Support

    That’s all for Prestashop Marketplace Product Question Answer still have any issue feel free to add a ticket and let us know your views to make the module better http://webkul.uvdesk.com/.

    Current Product Version - 5.0.0

    Supported Framework Version - 1.7.x.x

    . . .

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