WordPress WooCommerce Salesforce Connector

• It gives the concept of a ‘Service-first’ approach.
• Acts as a bridge between WooCommerce and Salesforce.
• The synchronization process will run in the background when you export the records.
• Lightning features support and provide you with an interactive design.
• Can process bulk data synchronization from WooCommerce to Salesforce.
• Option to Map WooCommerce Order Status to Salesforce Order Status and/or Opportunity stages.
• Option to check the Custom error and success message logging while importing or exporting objects.
• Provided a feature to Synchronize individual Tax rates to Salesforce fields when syncing orders from Woocommerce to Salesforce.
• Option to Synchronize WooCommerce users as Business or Person accounts in Salesforce.
• Dynamic field mapping is provided for users, products, and Orders, you can add/remove field mappings as per your need.
• Option to enable or disable Real-Time synchronization of users, products, categories, and orders from WooCommerce to Salesforce.
• Manual synchronization of WooCommerce Users, Products, Categories, and Orders to Salesforce is also provided.
• Users can navigate to Salesforce by clicking on the Salesforce IDs from WordPress WooCommerce Salesforce Connector end.
• Option to synchronize the Product/Category image in Notes and attachment or folders to Salesforce.
• Synchronize Products Price to the selected Price book of Salesforce.
• Only Synchronization of Simple products from WooCommerce site to salesforce.
• Fully based on REST API using OAuth2.0 of Salesforce to provide an easy, fast, and secure setup for the user.

Note: The specific customizations for data sync from Salesforce to WooCommerce, real-time data synchronization in a bi-directional way and product variation synchronization can be done as per your business requirements.

This would be a paid feature. To enable this bi-directional feature, kindly contact our support team.

We provide a production version of the plugin. If you want a development version then you can get it at an additional cost. Please contact [email protected] for it.

For more details about Plans with features & Pricing: Click here

Once you install “eShopSync For WooCommerce” from AppExchange. Go through the links mentioned below to update the required settings.

Update Field Accessibility: Learn to update field accessibility

If you want to avail Salesforce Lightning experience, you need to register your domain first.

Domain Registration: How to Register Domain in Salesforce

How do I find my Salesforce Security Token: Check Steps Here

Field Mapping At WordPress WooCommerce Salesforce End:

Account and Contact Field Mapping

For the Custom field Mapping, users have to map the meta fields of WooCommerce with the salesforce custom fields, and by making it activated

Users would able to get the specific field information at the salesforce end once it was synchronized.

Similarly, you can proceed with the Product and order field mapping.

Product Field Mapping:

Order & Opportunity  Field Mapping:

Click here to Map the WooCommerce Order Stage to the Salesforce Order Status.

Click here to Map the WooCommerce Opportunity  Status to the Salesforce Opportunity Status

Updating information on two separate platforms can be overwhelming for businesses. This can lead to errors, inconsistencies, and lost opportunities. 

Our WordPress WooCommerce Salesforce Connector solves this problem with easy bidirectional syncing. Now, your data will always be up-to-date and consistent eliminating manual data entry. 

You will get a single reliable view of your customer information, but before that, you should know our connector’s bidirectional sync setup process.

Setup at Salesforce End

After installing the WooCommerce Salesforce connector on the Salesforce. First, click on the gear icon and go to setup.

Now, search for Remote Site settings in the search bar. Open it and click on the New Remote Site button.

 Enter the Remote Site Name and Remotesite URL and save the settings.

Question: What is the best way to test the purchased connector file?

Answer: Data integrity is the main area of concern, we would recommend installing and testing the connector sync feature.

Question: What is the best way to test the purchased connector file?

Answer: Data integrity is the main area of concern, we would recommend installing and testing the connector sync features.

In the Development site first establish the connection with Salesforce Sandbox.

Upon successful testing, you may proceed to install the connector in the Live site and Salesforce Production environment.

Question: What are the benefits of purchasing the connector along with Installation fees?

Answer: Purchasing a connector along with Installation fees, just brings you into a comfort zone where you just need to share the required details to initiate the installation process.

Our concerned team will effectively proceed with the installation process as soon we get complete details.

Your trust and satisfaction are highly important to us so your data will be completely secured.

Question: What will be covered by Installation fees?

Answer: We will install and set up Connector at the WooCommerce end and get things ready to go situation for you.

Installation of eShopSync For WooCommerce as well, in case it is not installed at the Salesforce end.

We will sync a test record on each object to make sure that synchronization is working fine. Further, you may proceed with synchronization on your own.

Question: What are the required details mandatory to share for the Installation procedure?

Answer: You need to share the following details to proceed with the installation and setup of the connector:

• Would be preferable to install it in the Development site first in connection with Salesforce Sandbox, so create a Dev site and share the details accordingly.
• WooCommerce Admin URL of the concerned site with login credentials.
• Salesforce login credentials
• SFTP/FTP Details such as Host Name, Port, User, and Password.

NOTE: Mandatory to share SFTP/FTP details and all of the concerned sites such as Host Name, Port, User, and Password.

If we experience any issue while connector installation due to any plugin conflict.

Question: What are the conditions to pay Installation fees?

Answer: If you are stuck and having trouble while proceeding with configuration then you need to pay Installation fees along with the required details to install and set up the connector properly.

To pay the Installation fees: Click Here

NOTE: We have already provided helpful links and video tutorials to install and set up the connector.

Question: When you can avail benefits of free support?

Answer: Free support comes into the picture once the connector is installed and configured properly.

If there is any issue while the connector installation then it will fall under the Installation process and will be treated as per the Installation procedure.

In case, you have not paid the installation fees and want support to install and configure the connector.

Then you need to pay the installation fees and must share the required details to initiate the Connector installation procedure.

Question: What will be covered under the Free 3 months of support availed with connector purchase?

Answer: Post successful connector installation and configuration, if you are experiencing any issue while data synchronization that would fall under free support.

You may find steps to resolve the issue under the Frequently Asked Questions section as per the error received.

Else, you may create a ticket on the link mentioned under the Support section with steps to reproduce and provide all required login details.

Question: What are the details mandatory to be shared to debug the issue?

Answer: You need to share the following details to investigate the issue:

• WooCommerce Admin URL of the concerned site with login credentials.
• SFTP/FTP Details such as Host Name, Port, Username, and Password.
• Salesforce login credentials. Or, you may grant login access for Salesforce as well: How to Grant Login Access

NOTE: Mandatory to share SFTP/FTP details and all of the concerned sites such as Host Name, Port, User, and Password if required while investigating.

Question: What if you can’t share SFTP/FTP details or Login credentials of WooCommerce and Salesforce due to privacy/security concerns?

Answer: Your data is highly secured with us and it is mandatory to share SFTP/FTP details and login credentials of WooCommerce and Salesforce while investigating any issue.

Without having complete details, we can’t proceed any further.

Question: Can you provide support on screen sharing sessions via any medium like Team Viewer/ GoToMeeting/ etc?

Answer: No, we don’t provide any support on any of the screen-sharing sessions like Team Viewer/GoToMeeting/etc.

Hence, it is mandatory to share complete details to provide seamless support.

Question: What does WWS Connector sync using both ways or bi-directionally?

Answer: By default, WWS Connector provides sync using both ways with Import and Export buttons using the manual method in Products and Categories only.

But for real-time bi-directional sync, you can sync all the records that are created at the Salesforce end.

NOTE: For specific customizations of real-time data synchronization in a bi-directional way can be done as per your business requirements.

To enable the bi-directional feature, kindly contact our support team.

Question: What if you can’t share asked details on the support ticket to debug the issue and want a full refund?

Answer: In this case, the refund will process as per the Refund Policy: Check Refund Policy Here

Questions: What are the other options to get support if you have privacy concerns sharing Live Site details?

Answer: You need to provide a development environment (complete replica of the Live site) with the following details:

• Steps to reproduce
• Login credentials
• SFTP/FTP details such as Host Name. Port, User, and Password

We will debug the issue and provide a proper resolution on the Development site. Upon successful testing, you can implement it on the Live site.

Question: Error FIELD_INTEGRITY_EXCEPTION: There’s a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.

Answer: It seems that you have “enable” the feature of State and Country/Territory Picklists in your Salesforce Org.

WooCommerce Salesforce Connector doesn’t support the sync feature with this enabled feature.

You need to disable* State and Country/Territory Picklist in Salesforce by the following path Go To Setup | Data Management | State and Country/Territory Picklist | Click Disable | Save it.

Then try to sync the user and it should be working fine.

• *NOTE: Make sure to get confirmation from your Salesforce team prior to disabling this  State and Country/Territory Picklists feature. It might be used internally in your Salesforce processes.
• You can raise customization requests for WooCommerce Salesforce Connector to sync data with State and Country/Territory Picklists feature enabled.
• You need to share your custom requirement on the link mentioned under the Support tab below.

Question: Error FIELD_INTEGRITY_EXCEPTION: field integrity exception: AccountId, ContractId (Make sure the order’s account and the contract’s account are the same.)

Possible reason: While changing Sync settings from “ Sync all contacts to Single Account” to “Sync All Contact to Individual Account”.

Answer: Once you change the sync type and saved it. This issue will only impact Registered users stored in the WooCommerce accounts. Then, follow the steps to resolve the error.

1. Sync Users first once you update Syncing type as desired.
2. Only Delete the ” WooCommerce ” account from Salesforce that was previously mentioned to sync all contacts in a Single account.

Deleting a WooCommerce account will automatically delete Orders and related contracts.

There is no need to make any changes to Guest User Account as it will remain with the same functionality.
Once you delete the ” WooCommerce” account, it automatically removes all the Orders and Contracts linked to this account.
Then, Sync Orders will sync all the orders in the corresponding account normally. This will fix the issue completely.

Question: Error API_DISABLED_FOR_ORG: API is not enabled for this Organization or Partner.

Answer: You need to enable API in your Salesforce Org. For the Enterprise edition & up, you get the “API enable” by default.

To verify follow the steps: From Setup | Users | Profiles | Choose the specific Profile of the User | Scroll down to Administrative Permissions | Check mark API Enable”

option: https://qsnapnet.com/snaps/76f7fwl3rk65hfr

Note: For Professional Edition, you have to get Professional Edition (with the “API enable” option) to avail of connector Sync features.

Question: Error INVALID_FIELD_FOR_INSERT_UPDATE: Object Name: bad field names on insert/update call: Field Name

Answer: From Setup | Customize | Object | Fields | Click on the Concerned field | Click View Field Accessibility| Click on the Hidden on the concerned Profile https://qsnapnet.com/snaps/m91ozam0w0l766r | Mark it visible: https://qsnapnet.com/snaps/ip727wbwwxcu9pb and click Save.

Follow this step for all the fields with the concerned object thrown in error.

Question: Error while installing eShopSync For WooCommerce: (Order.Woo_Order_Status__c) Entity not available. The Entity ‘Order’ was not found. Contact the vendor for more details.

Answer: Follow the below path to enable Orders in order to avoid this error

Go to Setup | Customize | Order | Order Settings | Checkmark ” Enable Orders ” then Save

Once you enable Orders, try to install eShopSync For WooCommerce and it will install successfully.

Question: How many Salesforce User is allocated eShopSync For the WooCommerce module license?

Answer: By default, the allocation of a module license per Org is only 1 Salesforce User. An additional module license is chargeable.

Feel free to contact us to get more licenses (One-time payment only).

Question: Error : webkul_wws: Too many query rows: 50001 

Answer: Check the existing version of eShopSync For WooCommerce, it should be 1.13 and up.

You may verify the installed version by the following path: Setup| In the quick find, Search for Installed Packages and Select it | Check eShopSync For WooCommerce: Version Number.

If it is below 1.13.0 then Click here to Upgrade  eShopSync For WooCommerce
After installation, follow the steps mentioned below to make some required changes:

1. Go to eShopSync For WooCommerce from the App Menu drop-down | Click on the Customers section | Copy the web link from the address bar to force.com | Paste this link in the Remote site settings section guided in 2 steps.
2. Go to Setup | In quick find, search for Remote Site settings and select it | Click New Remote site | Enter details as guided here: https://qsnapnet.com/snaps/yz23zeza9vzvkj4

Now, proceed WooCommerce-Salesforce Connector tab and verify the records. It should be working fine.

Question: Document Error: No document folders are selected in the options.

Answer: Make sure that you have selected a folder in WWS Connector | Settings | Choose Document Folder. Select a folder to store category and product images in Salesforce.

Question: While Clicking on Orders under the WooCommerce Salesforce Connector tab getting the error: Attempt to de-reference a null object.

Answer: Field Level permission is missing in the Order field. Follow the path to update accessibility.

Go to Setup | Customize | Orders | Fields | Click PO Number | Click Set Field-Level Security | Check Mark Visible for desired Profiles | Click Save

Now, go to the Orders section and it should be working fine.

Support

For any technical assistance, please raise a ticket or reach us by mail at [email protected]Thanks for Your Time! Have a Good Day!

Also, Hire WooCommerce Developers for all kinds of services for web and mobile development, plugin development, mobile app, design services, and much more.

If you need custom WordPress Development services then feel free to reach us and also explore our exclusive range of WordPress WooCommerce Extensions.

Thanks for Your Time! Have a Good Day!