RMA i.e Return Merchandise Authorization is a process of returning a product to receive a refund.
In Multivendor Marketplace app, the merchant will manage all the returns and refunds outside the app i.e. from the Shopify End but can create a record in the app with the RMA Feature.
Once the customer sends You a return request for an item, You can refund for the item from Shopify end and create a record for the same in the Multivendor App.
After returning the item requested by the customers & refunded from Shopify End, You as an admin can Create a record of all the returns and refunds in the app for future references. For this, You can initiate an action to raise the RMA request from the app. This will inform the seller about the customer return request.
Note: When you cancel or refund an order from Shopify end, it automatically reflects on the marketplace. But if due to any issue, the order status is not updated in the next 24 hours, then you can manually update the order refund cancel amount in the app. We strictly suggest you to wait for 24 hours before doing this manually otherwise the seller earnings will rollback twice & may cause a mess.
Let’s understand the complete Process in detail.
Admin first needs to configure RMA from his/her end. Visiting the RMA Configuration section of the app, admin can create various RMA status so that sellers can update the status from his end once raised from admin end.
Multivendor Admin Panel>>Go to Orders menu>>Click on RMA Configuration>>Click Add RMA>>Mention details of RMA Status>>Save.
Now, Mention Status Title, RMA Type (Return/Exchange), enter the position and save the details.
Moreover, once the admin gets the Return//Exchange request from the customer, he will manage the refund from the Shopify end.
Suppose a customer has requested to return items of this order as shown in the below screenshot.
Let’s see how the admin can initiate RMA Request and inform the seller about the Order item refund.
How to Initiate RMA Request?
Admin can now initiate RMA request from Order section of the app.
Multivendor Admin Panel>>Go to Orders menu>>Click on Order Listing menu>>Select an Order>>Click on View(Action)>>Click on “Raise RMA Request” (Order Detail Page)>>Initiate the Request.
Further, clicking on the Raise RMA Request button in the Order detail page, admin can initiate the RMA request.
Admin will now update the requested quantity, select RMA Type (Return/Exchange) and click on Initiate button to raise the request.
Further, Seller will receive a mail regarding the request raised by the admin.
Admin can now view the RMA details in the Order detail section of his panel.
Clicking on the View Button, the admin can view the complete RMA Details.
Let’s see the Seller End.
The seller can now view the RMA details from the Order detail section of his seller panel.
The seller can view the complete order & RMA details from his seller panel and update RMA Status by clicking on Edit button.
Clicking on the Edit button, Seller can select the RMA status created by the admin.
Complete RMA Detail at Seller End:
Refund Processing from Shopify End
Now, to process the refund requested on order return, the admin needs to visit the Order section and select the order for which he receives the return request.
Selecting the order, the admin will click on the Refund button and proceed to refund for the item.
This way, the refund is managed from Shopify End.
Admin has refunded the Item:
Once the admin refunded for the item from Shopify end, the same will be updated on the Multivendor App too at both admin and seller end.
The same status will be updated on the Order detail Page of both admin and seller panel.