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    PrestaShop Marketplace Order Tracking {User-Guide}

    Updated 19 December 2023

    Improve overall customer satisfaction by providing up-to-date information regarding orders. With PrestaShop Marketplace Order Tracking, the sellers can track the orders and update it accordingly. Letting your customers know the whereabouts of their orders will help the sellers in gaining their trust and loyalty.

    Note: PrestaShop Marketplace Order module is compatible with PrestaShop version 8.x.x

    Check the overview of the plugin in the video mentioned-below –

    Features of PrestaShop Marketplace Order Tracking

    • Allow customers to track their packages right from their respective accounts.
    • Option to choose a template for order tracking states which will be visible to the customers.
    • Admin can display order tracking states of all the products combined or each product in an order separately.
    • Four pre defined order tracking states added in the module.
    • Admin can add new seller order tracking states by setting order tracking state name, description, and icons.
    • Map order tracking states with PrestaShop order status.
    • Automatically update mapped order tracking state when PrestaShop order status is updated.
    • Sellers can view the current order tracking state and update it accordingly.


    PrestaShop Marketplace Order Tracking module is MultiShop Compatible with PrestaShop Advanced Multi-Vendor Marketplace version 5.4.0/3.4.0 and above.

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    How to Install PrestaShop Marketplace Order Tracking

    For installing this module, you need to install the PrestaShop Advanced Multi Vendor Marketplace module first.

    marketplace module installation

    Once you have installed the marketplace module, you can now start the installation of the PrestaShop Marketplace Order Tracking.

    • Firstly, go to the module manager in the back office and click on ‘upload a module’.
    • After that, drag and drop the module file or select the file from the system
    • In this way, the module installation will be successful.

    Module Configuration

    After the installation of module, admin needs to configure it.


    Choose Template

    From this field, admin can select a template for order tracking states that will be visible to the customers on order details page. There are two templates available in the module and each template has a separate desktop and mobile view.

    Template One


    Template Two


    Display Combined Products in Order States

    Admin can enable this field to display the order tracking states of all the products combined in the order details page. If disabled, then order tracking states of each product in an order will display separately.

    Note: This configuration works only when a customer orders multiple products from the same seller.

    Change order state on change of PrestaShop order status

    When the status of an order is updated, the mapped order tracking state gets updated if this field is set to YES.

    Order Tracking State

    Post-installation, a new tab “Order Tracking State” gets available under Marketplace. From here, admin can add and manage the order tracking states. By default, there are 4 pre defined order tracking states available in the module.


    Admin can add a new order tracking by specifying state name, description, and uploading achieved & pending state icons. Also, admin can select the PrestaShop order status with which he wants to map the order tracking state.


    Seller End Workflow

    Post-installation, a new tab “Tracking State” gets available in seller Order Details page. From here, a seller can update the tracking state of an order.


    Suppose a customer places an order for 2 products of the same seller in the store. The order tracking states of all the products combined will display in the order details page if enabled by admin.


    If disabled, then order tracking states of each product in an order will display separately.


    When a seller updates the order status, the tracking state mapped to the order status gets updated automatically.


    When a seller changes the order status to payment accepted, the order tracking state gets automatically updated to Packed.


    In case, if the customer orders products from two different sellers, then the order tracking states will display as shown in the below screenshot.


    The tracking state is updated on the customer’s end when the order state is updated by the seller.


    The order tracking states for products of sellers is updated at admin’s end too.


    This was all about PrestaShop Marketplace Order Tracking Module. I hope this document will help you in checking the functionality of the module in a better way. Also, do let us know about your views in the comments.


    For any kind of technical assistance or query, please raise a ticket at or send us a mail at [email protected]

    Also, please explore our PrestaShop development services and vast range of quality PrestaShop addons.

    Current Product Version - 5.2.1

    Supported Framework Version - 8.x.x, 1.7.x.x

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