Opencart Product Question Answer module allows the users to post questions for products and get answers. The admin can approve or unapprove any question or answer and can even delete the question from the store backend. This module is very beneficial in clearing doubts of the customer before buying products.
Opencart Product Question Answer is also available as Marketplace Product Question Answer.
- Provide number for pagination start.
- Set questions order – newer to older or older to newer.
- Show or hide question placed date.
- Show or hide author information who has placed question.
- Login required to place question – yes/no.
- Auto approve question – yes/no.
- Set answers order – newer to older or older to newer.
- Show/hide answer placed date.
- Show/hide author information who has answered.
- Login required to place answer of any question – yes/no.
- Auto approve answer – yes/no.
- Mail to admin when a question is put up.
- Mail to admin when an answer is placed.
- Mail to the customer when he/she put up a question.
- Mail to the customer when his/her question is answered.
- The customer can ask and answer questions and like/dislike them.
- The admin can view the customer names who have liked the answers.
- Fully Ajax based no page reload.
- Send answer mail to Customer if selected.
- Questions search option.
- Google reCAPTCHA verification is included.
How to get reCAPTCHA credentials
The Opencart Product Question Answers has reCAPTCHA feature for verification. In order to use this feature, the admin needs to get the API credentials by visiting the following link – https://www.google.com/recaptcha/
Click Get reCAPTCHA button.
Now, select reCAPTCHA V2 type, enter the Domain name of your website, Accept the Terms of service, and click Register button.
To do the module configuration, the admin needs to go to Extension > Modules and click Edit option.
Now, the admin can edit the module and do various setting like- enabling the option for “Answer Approve Required Admin”, “Question Approve Required Admin”, “Question Pagination Count” and much more. The admin can complete all the fields as per their requirement and then save it. Please refer the below image for the better understanding.
The admin can also configure the email notification options for the question and answers. The email notifications are for both the admin as well as the customers.
After the module installation and configuration, the admin can see “Questions Answers” tab in the admin panel.
On clicking on “Question Answers” tab, a new page opens where the admin can see all the questions asked by the customer, their status, a link to view the question and reply and a filter option.
When the admin will click on the “View” then the admin can reply to the question and can check previous answers as well. The admin can view the number of likes received for the answers.
The admin can change the status of an answer by using the thumbs up (green) and thumbs down (red) buttons. The admin can also submit an answer for the question.
View Liked Customers
To view which customers have liked the answer, the admin can click the blue icon as visible in the screenshot below:
The customer can see “Question & Answer” tab on the product page like the image below.
When the logged In customer will click on “Ask Question” tab, then a pop-up appears where the customer will enter a Question, question details and verification code. The customers can also tick notify me by email..option for receiving the notification email when the question is answered.
When the question is successfully submitted then, a success message will appear.
Login Condition Required
If the admin has set the option Login required to place question as Yes, the customers who are not logged in will see the following pop-up window.
Login Conditioned Not Required
If the admin has set the option Login required to place question as No, the customers who are not logged in will see the following pop-up window.
If the question is answered by the admin or any other customer, that answer will be visible on the product page. Anyone can see the answers and like or dislike them.
After clicking the Answer icon, the following pop-up window will appear for the logged in customers.
Login Condition Required
If the admin has set the option Login required to place answer as Yes, the customers who are not logged in will see the following pop-up window.
Login Condition Not Required
If the admin has set the option Login required to place answer as No, the customers who are not logged in will see the following pop-up window.
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