Rivers World is a Saudi Arabian fashion brand that goes beyond just selling clothes and shoes.
They describe themselves as a “New fashion concept,” offering a specially designed shopping experience for the whole family along with the best marketing.
Rivers World aims to provide stylish and modern designs for women, men, and children, allowing customers to express their aspirations for a vibrant life.
They position themselves as a one-stop shop for stylish and affordable fashion for the whole family.
They have various physical outlets all over Saudi Arabia and, an OpenCart e-commerce store with features set up using OpenCart development services.
According to Statista, “Revenue in the Fashion Market projects to reach US$4.37bn in 2024.”
“Revenue expects to show an annual growth rate (CAGR 2024-2029) of 11.62%, resulting in a projected market volume of US$7.57bn by 2029.”
“In the Fashion Market, the number of users expected to amount to 9.4m users by 2029.”
“User penetration will be 20.6% in 2024 and expects to hit 24.0% by 2029.”
“The average revenue per user (ARPU) expects to reach US$0.58k for eCommerce Marketplaces selling fashion products”
Rivers World recognizes the importance of customer satisfaction in achieving sales goals and progressive business development.
So, it wants to enhance the satisfaction of its customers by streamlining the process of giving refunds back to its users.
Therefore, they want to integrate a feature that would allow their customers to create a hassle-free return for a product
To integrate this feature into their OpenCart store, they contact Webkul with UVdesk ticket support.
In this case study, we’ll explore the solution that Webkul provided to Rivers World to help them overcome their challenge.
OpenCart product return RMA module helps Rivers World integrate the feature of a hassle-free product return process into their online store.
By using this module, the admin can define which types of returns (refund, replacement, repair) should be applied to their online store.
This module facilitates their customers in creating returns on the products easily within the time limit specified by the admin.
The admin can also configure the return policy, which can be seen on the product page.
In the image below, we can see the return policy.
Customers can create a return for a product by selecting the order, present in the ‘order history’ option.
After selecting the order they need to select the product, for which they want to create the return.
After, selecting a product, they need to add details in the ‘New Return Information’ section according to their need.
Finally, after clicking on the continue button, the user gets the message of Success: Return has been successfully saved.
This is how a customer can create a return for a product easily after the inclusion of the RMA extension.
Webkul’s solution, the product return RMA for OpenCart was able to solve the Rivers World’s issue.
OpenCart extensions ensured that Rivers World’s customers could experience the hassle-free process of a product return.
Rivers World will now be able to provide satisfaction to its customers, with the help of Product return RMA.
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