Living Zone: German Firm Utilizes Magento 2 Form Builder by Webkul

Project Snapshot

• URL: Living-Zone.de
• Country: Germany
• Industry Vertical: Retail
• Business Insights: Living Zone is a Germany-based outdoor furniture retailer offering garden furniture and Polyrattan products across Germany and Europe.
• Solution Provided: We deployed Magento 2 Form Builder to unify customer data, gain valuable insights, and capture leads effectively.
• Platform: Magento 2

Merchant Story: Living Zone

Living Zone is a Germany-based outdoor furniture retailer specializing in garden furniture and Polyrattan products, serving customers across Germany and Europe.

Its collection includes lounge furniture, dining sets, loungers, accessories, and other outdoor furnishing solutions designed for quality, comfort, and durability.

With professional expertise, careful sourcing, quality control, and customer-focused service, Living Zone meets diverse outdoor furnishing needs.

To better manage customer interactions, the team looked to collect and organize customer inputs more effectively through structured forms.

The brand aimed to gain deeper customer insights by collecting form responses and managing submissions through a custom form solution.

To achieve this, they collaborated with Webkul, Magento Development Agency, to set up a custom form solution in their Magento store.

Living Zone’s Requirement: Growing Customer Base Increased the Need for Better Customer Interaction

Living Zone is an established outdoor furniture retailer serving customers across Germany and expanding its presence across the European market.

With a growing customer base and orders from multiple EU countries, managing customer interactions and inquiries efficiently became increasingly important.

The company’s focus on professional customer service and personalized consultation created a need for a more structured way to capture and manage customer inputs.

As customer engagement increased, they looked for a flexible solution to organize customer responses and streamline interactions across its Magento store.

This case study explores how Living Zone addressed these requirements with Webkul’s advanced E-commerce solutions.

How Webkul Helped Living Zone Improve Customer Interactions with Magento 2 Form Builder

Form Builder for Magento 2 helped Living Zone create structured forms to capture customer inquiries and inputs more effectively across its online store.

The solution enabled the retailer to collect organized customer information, making it easier to understand requirements and manage incoming responses.

Customer inquiries are now supported by structured form submissions, improving response handling and overall customer interaction.

It also helps organize customer form responses and submission data, enabling the team to manage inquiries through a more structured form-based workflow.

Collaborating with Magento Developers enabled them to improve customer input collection and streamline its inquiry management process.

Impact of Implementing Magento 2 Form Builder at Living Zone

Webkul’s custom form solution helped Living Zone improve the management of customer inquiries and form submissions across its online store.

Capturing structured customer inputs helped the retailer organize responses more efficiently and streamline communication with customers.

This strengthened customer interaction with clearer access to customer requirements and form submission data collected through customized forms.

As a result, they improved data organization, reduced manual effort, and achieved more structured customer input management.

Explore Webkul’s Magento 2 Extensions for flexible form creation, improved submission management, and more efficient eCommerce operations.

• Better management of customer inquiries via forms
• Enhanced organization of form submission data
• More efficient form submission management
• Improved visibility into customer responses
• More structured customer input collection