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BigCommerce Marketing Cloud Connector

Updated 17 January 2023

Overview –

Avail unified synchronization between BigCommerce & Marketing Cloud using BigCommerce Marketing Cloud Connector. It is enhancing the features of e-commerce and CRM platforms with the concept of service first approach. It enables you to sync products, customers, subscribers, abandoned carts, and orders from BigCommerce to Marketing Cloud.

Features –

  • Sync Products from BigCommerce to Salesforce Marketing Cloud.
  • Sync Customers from BigCommerce to Salesforce Marketing Cloud.
  • Sync Orders from BigCommerce to Salesforce Marketing Cloud.
  • Sync Subscribers from BigCommerce to Salesforce Marketing Cloud.
  • Sync Abandoned Cart from BigCommerce to Salesforce Marketing Cloud.
  • Data accuracy while synching data using BigCommerce market cloud integration.
  • Data can be synced partially whenever required.
  • Manual, CSV Import, and real-time data sync.

How To Install The App –

Go to this link https://marketingcloud.eshopsync.com/ and click on the Buy Now option to buy the connector.
Buy Now
Further, you will be redirected to the Bigcommerce Marketplace. Here you will need to click on Get This App option to install the application as shown in the snapshot below –
Buy Now

When you will click on the “Get This App” option it will take you to the login page of BigCommerce. Just log in to your BigCommerce store if not logged in.

    • Now, click on the “install” as shown below –
      Install

After installation will get complete, you will find the Marketing Cloud Connector by Webkul in the list of app installed at your bigcommerce end.

Step 1 :

In step 1, You have to go to the App Setting >> General and just enter the credentials like Client Id, Client Secret, Account Id, and Sub Domain and save.

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settings

How To Get The Credentials-

You will get these credentials at the Salesforce Marketing Cloud end.
Login to your Salesforce Marketing Account, now go to Setup then under Platform Tools, you will find Apps >>Installed Packages click on it as shown in the snapshot –
BigCommerce Marketing Cloud Connector credentials
After that, click on New and add new package details as shown below –
BigCommerce Marketing Cloud Connector credentials
View of Created package –
BigCommerce Marketing Cloud Connector credentials
Now after creating the package click on it and add a new component as shown below –
BigCommerce Marketing Cloud Connector credentials
Choose the component type and click on next as shown below –
BigCommerce Marketing Cloud Connector credentials
Further, you have to select server-to-server option then click on next as shown below –
BigCommerce Marketing Cloud Connector credentials
Now, check the boxes accordingly as shown –
BigCommerce Marketing Cloud Connector credentials
BigCommerce Marketing Cloud Connector credentials
BigCommerce Marketing Cloud Connector credentials
Now after selecting the check boxes accordingly. Click on save as shown below –
BigCommerce Marketing Cloud Connector credentials
After this step, you will get the required credentials from here as shown –
BigCommerce Marketing Cloud Connector credentials

For Account Id and Sub Domain, you will need to go to Settings >> Company Settings >> Account Settings as shown –

BigCommerce Marketing Cloud Connector credentials
Now, proceeding further with the next step, now after the general settings you need go to the App Setting >>Application as shown below –
BigCommerce Marketing Cloud Connector - application settings option

Step 2 :

Now, in step 2, you will need to go to sync data option to sync all the data from Bigcommerce end to Salesforce Marketing Cloud end as shown in below snapshots –

    • Subscriber Synchronization From Bigcommerce To Salesforce Marketing Cloud –

      To sync subscriber from Bigcommerce end to SFMC end you need to go to sync order then subscribers as shown below.

      BigCommerce Marketing Cloud Connector - sync data option

    • Product Synchronization From Bigcommerce To Salesforce Marketing Cloud –

      To sync products from Bigcommerce end to SFMC end you need to go to sync order then products as shown below.
      BigCommerce Marketing Cloud Connector - sync data option

    • Order Synchronization From Bigcommerce To Salesforce Marketing Cloud –

      To sync order from Bigcommerce end to SFMC end you need to go to sync orders then orders as shown below.
      BigCommerce Marketing Cloud Connector - sync data option

Note : You need to use sync option only if you have not enabled the auto sync also, you can use the sync option when you have data under 1000 only, if you have more data than 1000 then you need to use CSV Import functionality of the application.

CSV Import –

To sync data through CSV Import from the Bigcommerce end to the Marketing Cloud end you need to go to the Import >> CSV Import option as shown below.
Now, enter the required details and click on Import.
BigCommerce Marketing Cloud Connector - CSV data Import option
That’s how you can sync data from the BigCommerce end to the Marketing Cloud end when you have more than 1000 records to sync for the entities.

Exported Data At Marketing Cloud End –

Navigate to Email Studio-> Emails-> Subscribers->Data Extensions. The data ie; products, customers, and orders will be exported here in these data extensions.

data extension

How To Upgrade The Plan –

For the subscription related information, you will need to go to My Subscription >> Subscription Information. We have provided a free trial plan for 10 days which will be allocated to you when you will install the application.
Now click on the upgrade plan option to upgrade the plan as shown below –

plan details
There are the three types of plans as follows –

    • Basic – Basic plan is of $15.00 per month, with the help of this plan you can sync 5000 subscribers from BigCommerce end to Marketing Cloud end.
    • Executive – Executive plan is of $25.00 per month, with the help of this plan you can sync 400000 subscribers from BigCommerce end to Marketing Cloud end.
    • Business – Business plan is of $45.00 per month, with the help of this plan you can sync unlimited subscribers from the BigCommerce end to Marketing Cloud end.

plans

 

Support

That’s all for the BigCommerce Marketing Cloud Connector. Still, have any issues, feel free to write us at [email protected] and let us know your views to make the app better. For any kind of technical assistance, just raise a ticket at http://webkul.uvdesk.com

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Current Product Version - 1.0

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