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    Amazon Alexa for your eCommerce Store

    Have you ever thought how nice would it be to connect your eCommerce store to Amazon Alexa & ask your Amazon Echo device for important information about your stores such as orders, inventory, and store performance summaries etc!!! Amazon Alexa for your eCommerce Store is the trending topic nowadays. Let’s know a bit about it.

    What is Amazon Echo??

    Amazon Echo is a wireless speaker you control with your voice. Echo connects to the Alexa Voice Service to provide various services like make calls, play music, send and receive messages, provide information, news, sports scores, weather, and a lot more—instantly. You just have to ask the device.

    When you want to use Echo, just say the wake word “Alexa” and Echo responds instantly. The default activation word is “Alexa”. You can ask things like “Alexa, tell me the live cricket score”, “Alexa, what is today’s weather”, “Alexa, what time is it”. You can also play music, control some home automation systems, and more. You can order the products from Amazon too.

    If you have more than one Echo or Echo Dot, Alexa responds intelligently from the Echo you’re closest to with ESP (Echo Spatial Perception).

    Role of Alexa in eCommerce-

    The goal, however, is to get it hooked up to an eCommerce store running on CS-Cart, Magento, Opencart, Shopify etc, for fun. If you want to check the store status, then ask simple questions that map to searches in an eCommerce store.

    Alexa supports the concept of multiple “skill sets”. Obviously, as the number of available skills increases, you need to make sure you have a unique phase to identify the skill set you want. For example, you can say “Alexa, ask my eCommerce store blah blah blah”. A skill must have a phrase that identifies the skill.

    Here’s what you can ask Alexa being a store owner-

    Business Summary:
    – Hey Alexa, ask my eCommerce store about this week.
    – Hey Alexa, ask my eCommerce store for my summary.
    – Hey Alexa, ask my eCommerce store to tell me about my store this month.

    Orders and Sales Reporting:
    – Hey Alexa, ask my eCommerce store how many orders were placed this month.
    – Hey Alexa, ask my eCommerce store what were my sales this week.
    – Hey Alexa, ask my eCommerce store for my order.

    Information about your orders:
    – Hey Alexa, ask my eCommerce store how many unfulfilled orders I have.
    – Hey Alexa, ask my eCommerce store how many orders are unfulfilled.
    – Hey Alexa, ask my eCommerce store to find me the number of unfulfilled orders.

    List of products that need to be fulfilled:
    – Hey Alexa, ask my eCommerce store which products need to be fulfilled.
    – Hey Alexa, ask my eCommerce store how many items require fulfillment.
    – Hey Alexa, ask my eCommerce store which products do I need to ship this week.

    A summary of your best selling products:
    – Hey Alexa, ask my eCommerce store what my best selling products are this month.
    – Hey Alexa, ask my eCommerce store to find my best selling merchandise.
    – Hey Alexa, ask my eCommerce store what’s the highest sold product for this week.

    The average value of your orders over a period:
    – Hey Alexa, ask my eCommerce store what’s my average order value this week.
    – Hey Alexa, ask my eCommerce store for my average order value in 2016.
    – Hey Alexa, ask my eCommerce store to find me the average order value in September.

    A breakdown of your store visitors:
    – Hey Alexa, ask my eCommerce store for my analytics.
    – Hey Alexa, ask my eCommerce store what are my analytics.
    – Hey Alexa, ask my eCommerce store for my analytics this month.

    Your customers can also link Amazon Echo with your store and ask Alexa. Here are some examples of skills for the customer which can be added.

    – Any new products out?
    – How do I get in touch with customer service to talk about my order?
    – Is the Eliot Slim Briefcase in stock?

    Key Benefits:

    – Increases customer engagement by providing an amusing environment.
    – Creates an emotional connection by letting your customers ‘talk’ to your store.
    – Better customer support with less effort on your part.
    – Fun to use. Makes your store more memorable.

    Isn’t it interesting!!! 🙂

    Wanna make Amazon’s Alexa your 24×7 personal store assistant? You can contact Webkul  for getting the Alexa Integration for your e-commerce store.

    Thank You for reading this blog post!

    . . .

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