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WordPress Knowledgebase/FAQ Plugin

A Knowledgebase is used to display and manage articles or information. Or we can say that a Knowledgebase is a database of knowledge where information exists in the form of Articles which lies beneath different Categories.

Knowledgebase provides to the users, documents, manuals, troubleshooting information and frequently asked questions (FAQ’s). Knowledgebase should be interactive and lead users towards the solution of the problems.

This magnificent plugin can be used to create articles and categories for the subsequent topics to resolve the pain of users as well as of the Website Admin (as he saves time by not replying to every query individually).

The categories can be anything from “Getting Started” to “Product Trouble Shooting” and Articles can hold any information from General Instructions to Giant Code Structures.

The WordPress Knowledgebase Plugin is highly customizable and contains rich features such as multiple language translations, which make it better and flexible enough for quick use.

Features

  • Different Categories can be created for different Sections/Topics.
  • This plugin supports multiple language translations.
  • Multiple themes available and admin can apply any theme for the site.
  • The position of knowledgebase widget can be set to either Right Widget or Bottom Widget.
  • The color of the search box border can be set by the admin.
  • Articles have the ability to showcase the necessary information.
  • A complete Comment Thread View on Article page for Public Discussions.
  • Set the number of articles that will be visible on the landing page.
  • Set Knowledgebase banner as Plain background or upload a New banner or use the Default one.
  • Can update the banner text also.
  • Upload Icons for the categories being created.
  • Reorder appearance of categories on front-end.
  • Tag system, where tags can be placed for an Article.
  • Captcha included for submitting a Review for an Article.
  • A Trending Article section is visible on the Single, Category, and Search Page.
  • The Latest and Popular Articles are visible on the Landing Page.
  • Included Latest and Popular Articles on the Landing page.
  • Powerful Ajax Search for Instant Results.
  • Custom Sorting for Article List.
  • Articles can be Up or Down Voted without Sign In.
  • Users can directly mail to Admin’s Support Email.
  • Look and Feel can be Customised.
  • Articles can be shared by Users on Popular Social Sites.
  • The code for the plugin is easy to read and manage.
  • It comes with the standardized and open code which means code can be edited or updated as per the project/website requirements.
  • Plugin follows RWD (Responsive Web Design).

Installation

The user will get a zip file which needs to be uploaded in the “Add New” menu option in the WordPress admin panel.

For this login to WordPress Admin Panel and in the Dashboard hover your mouse over the “Plugins” menu option select the “Add New” option.

After this, the user will see an option on the top of the page that is “Upload Plugin”, click the option to upload the zip file.

On clicking the “Upload Plugin” option, the user will see a “Choose File” button. Click on the button to browse for the zip file as per the image below.

After browsing the file, click on the “Install Now” button so as to install the plugin as per the snapshot.

Once the user installs the plugin, a message “Plugin installed successfully” displays and an “Activate Plugin” is visible to activate the plugin. The user needs to click on the “Activate Plugin” button to activate the plugin.

Configuration

The admin can configure the settings for the WordPress Knowledgebase Plugin in the admin dashboard.

In the admin dashboard, the configurations can be set under ‘Settings’ tab against the “Knowledge” tab.

On clicking the ‘Settings’ option against the “Knowledge” tab, the configurations are set under the Display Settings as shown in the image below.

Each setting and its respective functionality is briefed below –

    • Banner Top Margin –
      • If you are using a theme with fixed header, The value will be equal to the exact height of the fixed element.
    • Knowledgebase Header –
      • Header of the Knowldgebase can be customized.
    • Knowledgebase Slug –
      • Slug is the desired SEO Friendly URL of the Knowledgebase, For example – If slug is set to “help” the URL for Knowledgebase will be http://domain.com/help
    • Knowledgebase Taxanomy Slug –
      • Taxanomy Slug plays an important role to differentiate the default WordPress Categories from Knowledgebase Categories. For example – If Taxanomy slug is set to “help-category” the URL for Knowledgebase categories will be created as
        1 : – Category-A http://domain.com/help-category/category-a
        2 : – Category-B http://domain.com/help-category/category-b
    • Knowledgebase Tag Slug
      • User defined slug for the tags.
    • Knowledgebase Search Box Border –
      • The color of the border of the knowledgebase search box is set by the admin.
    • Knowledgebase Widget Position –
      • The knowledgebase widget position is set to Right Widget or Bottom Widget.
    • Email Address –
      • Enter the email address that will be receiving the queries.
    • Number Of Articles –
      • Enter the number of articles that you want to display on the landing page under each category.
    • Re-Captcha Client Key –
      • Re-Captcha is a free service that protects your sites and apps from spam and abuse. You can get the re-captcha client key by registering on Google and then enter it here.
    • Re-Captcha Secret Key –
      • You can get the re-captcha Secret key by registering on Google and then enter it here.

Under the ‘Arrange Category’ tab, the order of the categories can be set. These categories can be created against the ‘Categories’ option under the “Knowledgebase” tab.

These categories display on the frontend and are visible to the customer in the order which is set by the admin under “Arrange Categories” in the admin panel. 

Another feature, “Themes”, is inclusive with the “Knowledgebase Plugin”.

Under the “Themes” tab, multiple options for themes are available. The admin can choose any theme from given themes options.

The frontend will appear as according to the theme chosen by the admin panel. This will make a store look attractive and surely would lure more customers.

Once the admin chooses the theme for the store, the ‘Settings’ tab, will get active, and position of the knowledgebase widget can be configured against the “Knowledgebase Widget Position” as shown in the image.

The admin can choose any of the given options i.e. Right Widge or Bottom Widget to set a position of knowledgebase widget on the frontend. 

There is another feature incorporated with the ‘Knowledge Plugin’ which allows the user to set a color of the Search Border.

The admin can implement this feature to make the search process interesting and fascinating for the user.

The admin can choose a color from the color palette against the “Knowledgebase Search Box Border” and this color will display at the border of the search box.

The Trending Article section is visible on the Single, Category, and Search Page.

The Latest and Popular Articles are visible on the Landing Page.

Support

In case – if you got stuck with something, Feel free to drop an email at support@webkul.com or visit the Webkul Helpdesk for instant assistance.

 

Current Product Version - 3.0.0

Supported Framework Version - Wordpress 4.9.x

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Comment (1)

Add Your Comment

  • Murali
    Nice explanation with screenshots.

    I am bit confused whether to choose wordpress for my knowledge base tool after reading this post.
    https://document360.io/blog/using-wordpress-as-knowledge-base/

    I feel there are many gaps which i can see if i had to go with wordpress starting from automation, tracking changes, commenting and integrations.

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