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    WordPress Knowledgebase/FAQ Plugin

    The Knowledgebase is using for displaying and managing articles or information. We can say that a WordPress Knowledgebase is a database of WordPress Knowledge where information exists in the form of Articles that lies beneath different Categories.

    The knowledgebase provides the users, with documents, manuals, troubleshooting information, and frequently asked questions (FAQs). Knowledgebase should interact and lead users toward the solution to the problems.

    This magnificent plugin can use to create articles and categories for the subsequent topics to resolve the pain of users as well as of the Website Admin (as he saves time by not replying to every query individually).

    The categories can anything from “Getting Started” to “Product Trouble Shooting” and Articles can hold any information from General Instructions to Giant Code Structures.

    The WordPress Knowledgebase Plugin is highly customizable and contains rich features such as multiple language translations, which make it better and flexible enough for quick use.

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    Check a brief overview of the plugin –



    • Different Categories can create for different Sections/Topics.
    • This plugin supports multiple language translations.
    • Multiple themes are available and the admin can apply any theme to the site.
    • The position of the knowledgebase widget can set to either the Right Widget or the Bottom Widget.
    • The color of the search box border can set by the admin.
    • Articles have the ability to showcase the necessary information.
    • A complete Comment Thread View on the Article page for Public Discussions.
    • Set the number of articles that will be visible on the landing page.
    • Set the Knowledgebase banner as Plain background or upload a New banner or use the Default one.
    • Can update the banner text.
    • Upload Icons for the categories being create.
    • Reorder the appearance of categories on front-end.
    • The tag system, where tags can place for an Article.
    • Additionally, captcha includes submitting a Review for an Article.
    • A Trending Article section is visible on the Single, Category, and Search Page.
    • The Latest and Most Popular Articles are visible on the Landing Page.
    • Include the Latest and Popular Articles on the Landing page.
    • Powerful Ajax Search for Instant Results.
    • Custom Sorting for Article List.
    • Articles can be Up or Down Vote without Sign In.
    • Users can directly mail to Admin’s Support Email.
    • Look and Feel can Customise.
    • Articles can share by Users on Popular Social Sites.
    • The code for the plugin is easy to read and manage.
    • It comes with standardize and open code which means code can edit or update as per the project/website requirements.
    • The plugin follows RWD (Responsive Web Design).


    The user will get a zip file that needs to upload in the “Add New” menu option in the WordPress admin panel.

    For this login to WordPress Admin Panel and in the Dashboard hover your mouse over the “Plugins” menu option and select the “Add New” option.

    After this, the user will see an option on the top of the page that is “Upload Plugin”, click the option to upload the zip file.

    On clicking the “Upload Plugin” option, the user will see a “Choose File” button. Click on the button to browse for the zip file as per the image below.

    After that, click on the “Install Now” button to install the plugin as per the snapshot.

    Once the user installs the plugin, a message “Plugin installed successfully” displays and an “Activate Plugin” is visible to activate the plugin. The user needs to click on the “Activate Plugin” button to activate the plugin.

    You need to flush the permalinks first as without flushing the WordPress prewritten rules the knowledge base URLs will show 404 errors.

    After that, for flushing the permalinks you can navigate through Settings> Permalinks.


    After that,  you need to click on the Save Change button to save the changes. If your permalink settings are already configure, then you still need to click on Save Change.

    Configuration of WordPress Knowledgebase

    The admin can configure the settings for the WordPress Knowledgebase Plugin in the admin dashboard.

    In the admin dashboard, the configurations can set under the ‘Settings’ tab against the “Knowledge” tab.

    After that, on clicking the ‘Settings’ option against the “Knowledge” tab, the configurations are set under the Display Settings as shown in the image below.

    Each setting and its respective functionality is brief below –

      • Banner Top Margin –
        • If you are using a theme with a fix header, The value will equal the exact height of the fix element.
      • Knowledgebase Header –
        • The header of the Knowledgebase can customize.
      • Knowledgebase Slug –
        • Slug is the desire SEO Friendly URL of the Knowledgebase, For example – If the slug is set to “help” the URL for Knowledgebase will be
      • Knowledgebase Taxonomy Slug –
        • Taxonomy Slug plays an important role to differentiate the default WordPress Categories from Knowledgebase Categories. For example – If the Taxonomy slug is set to “help-category” the URL for Knowledgebase categories will create as
          1 : – Category-A
          2 : – Category-B
      • Knowledgebase Tag Slug
        • The user-define slug for the tags.
      • Knowledgebase Search Box Border –
        • The color of the border of the knowledgebase search box is set by the admin.
      • Knowledgebase Widget Position –
        • The knowledgebase widget position is set to Right Widget or Bottom Widget.
      • Email Address –

        • Enter the email address that will be receiving the queries.
      • Number Of Articles –
        • Enter the number of articles that you want to display on the landing page under each category.
      • Re-Captcha Client Key –
        • Re-Captcha is a free service that protects your sites and apps from spam and abuse. You can get the re-captcha client key by registering on Google and then entering it here.
      • Re-Captcha Secret Key –
        • You can get the re-captcha Secret key by registering on Google and then entering it here.

    Note :- Whenever you modify Knowledgebase Slug”, “Knowledgebase Taxonomy Slug” or “Knowledgebase Tag Slug”, you need to flush the permalinks from the WordPress settings menu. ( Refer section – “Flush Permalinks” )

    Under the ‘Arrange Category’ tab, the order of the categories can be set. These categories can create against the ‘Categories’ option under the “Knowledgebase” tab.

    These categories display on the frontend and are visible to the customer in the order which is set by the admin under “Arrange Categories” in the admin panel.

    Another feature

    Another feature, “Themes”, is inclusive with the “Knowledgebase Plugin”.

    Under the “Themes” tab, multiple options for themes are available. The admin can choose any theme from the given theme options.

    The frontend will appear as according to the theme chosen by the admin panel. This will make a store look attractive and surely would lure more customers.

    Once the admin chooses the theme for the store, the ‘Settings’ tab, will get active, and the position of the knowledgebase widget can configure against the “Knowledgebase Widget Position” as shown in the image.

    The admin can choose any of the given options i.e. Right Widge or Bottom Widget to set a position of the knowledgebase widget on the frontend.

    There is another feature that incorporates the ‘Knowledge Plugin’ which allows the user to set the color of the Search Border.

    The admin can implement this feature to make the search process interesting and fascinating for the user.

    The admin can choose a color from the color palette against the “Knowledgebase Search Box Border” and this color will display at the border of the search box.

    The Trending Article section is visible on the Single, Category, and Search Pages.

    The Latest and Most Popular Articles are visible on the Landing Page.


    In case – if you will stuck with something, Feel free to drop an email at [email protected] or visit the Webkul Helpdesk for instant assistance.

    Current Product Version - 3.2.0

    Supported Framework Version - WordPress: 6.0.2, WooCommerce: 7.0.0

    Blog Version - WordPress: 6.0.2, WooCommerce: 7.0.0
    • Version Wordpress 4.9.x
    • Version WordPress: 6.0.2, WooCommerce: 7.0.0
    . . .
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  • Murali
    Nice explanation with screenshots.

    I am bit confused whether to choose wordpress for my knowledge base tool after reading this post.

    I feel there are many gaps which i can see if i had to go with wordpress starting from automation, tracking changes, commenting and integrations.

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    It works now, very happy, Webkul is always willing to help wherever they need to, their customer service is out of this world.
    Alain Stout
    Talk to Sales


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