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WordPress Knowledgebase/FAQ Plugin

Basically, a Knowledgebase is used to display and manage articles or information. Or we can say that a Knowledgebase is a database of knowledge where information exists in the form of Articles which lies beneath different Categories. The Knowledgebase can have help documents, manuals, troubleshooting information and frequently asked questions (FAQ). Knowledgebase needs to be interactive and should lead users towards the solutions of the problems they are seeking for.

This magnificent plugin can be used to create articles and categories for the subsequent topics to resolve the pain of users as well as of the Website Admin (as he saves time by not replying to every query individually). The categories can be anything from “Getting Started” to “Product Trouble Shooting” and Articles can hold any information from General Instructions to Giant Code Structures.

The WordPress Knowledgebase Plugin is highly customizable and contains rich features which make it even better and flexible enough for quick use. Some of the key features of WordPress Knowledgebase Plugins are listed below:


  • Different Categories can be created for different Sections/Topics.
  • Articles have the ability to showcase the necessary information.
  • A complete Comment Thread View on Article page for Public Discussions.
  • Set the number of articles that will be visible on the landing page.
  • Set Knowledgebase banner as Plain background or upload a New banner or use the Default one.
  • Can update the banner text also.
  • Upload Icons for the categories being created.
  • Reorder appearance of categories on front-end.
  • Tag system, where tags can be placed for an Article.
  • Captcha included for submitting a Review for an Article.
  • A Trending Article section is visible on the Single, Category, and Search Page.
  • The Latest and Popular Articles are visible on the Landing Page.
  • Included Latest and Popular Articles on the Landing page.
  • Powerful Ajax Search for Instant Results.
  • Custom Sorting for Article List.
  • Articles can be Up or Down Voted without Sign In.
  • Users can directly mail to Admin’s Support Email.
  • Look and Feel can be Customised.
  • Articles can be shared by Users on Popular Social Sites.
  • The code for the plugin is easy to read and manage.
  • It comes with the standardized and open code which means code can be edited or updated as per the project/website requirements.
  • Plugin follows RWD (Responsive Web Design).


1 : – Login to WordPress Dashboard from the WordPress Login Panel.

In general, a WordPress Dashboard can be opened with URL
** is the domain of your respective website. A WordPress Dashboard Preview can be seen below –


2 : – To begin with the WordPress Plugin Installation, Go to Plugins Tab from the left sidebar and once Sub-Menu pop up, click on Add New to add the plugin.


3 : – When Add Plugins page opens up, click on the Upload Plugin Button.


4 : – Clicking on Upload Plugin Button will redirect you to a specific page to upload a plugin archive (.zip). Browse the archive (.zip) from your computer, and Click on Install Now Button.


5 : – Plugin Installation will take up to a minute, depending on the server performance and response time. Once a Plugin is installed successfully, you will be confirmed with “Plugin installed successfully” status message. After this, Click on Activate Plugin Link to turn Plugin into the active state.


6 : – Knowledgebase Plugin comes with Open Code which means Code/Functions of the plugin can be edited as per your needs. To list all the installed plugins; Go to Plugins → Installed Plugins from the Sidebar.

Click on Deactivate/Activate Link to turn Plugin into Inactive or Active states.

Click on Edit Link to edit the code of the Plugin.



1 : – Under the Dashboard, go to the Knowledgebase Tab and once a sub-menu pops up, click on the Settings tab to change the settings of the knowledgebase.

2 : – Knowledgebase Plugin comes with a bunch of customizable settings which can be edited as per the needs. Each setting and its respective functionality is briefed below –

    • Space from Top of Knowledge Base Banner (If position of Header is Fixed) –
      If you are using a theme with fixed header, The value will be equal to the exact height of the fixed element.
    • Knowledgebase Header-
      Header of the Knowldgebase can be customized.
    • Slug for Knowledge Base –
      Slug is the desired SEO Friendly URL of the Knowledgebase, For example – If slug is set to “help” the URL for Knowledgebase will be
    • Knowledgebase Taxanomy Slug –
      Taxanomy Slug plays an important role to differentiate the default WordPress Categories from Knowledgebase Categories. For example – If Taxanomy slug is set to “help-category” the URL for Knowledgebase categories will be created as
      1 : – Category-A
      2 : – Category-B
    • Knowledgebase Tag Slug-
      User defined slug for the tags.
    • Knowledgebase Banner
      Set Knowledgebase banner as plain background or upload a new banner or use the default one.
    • Email Address
      Enter the email address that will be receiving the queries.
    • Number Of Articles 
      Enter the number of articles that you want to display on the landing page under each category.
    • Re-Captcha Client Key
      Re-Captcha is a free service that protects your sites and apps from spam and abuse. You can get the re-captcha client key by registering on Google and then enter it here.
    • Re-Captcha Secret Key
      You can get the re-captcha Secret key by registering on Google and then enter it here.

Here the order of the categories can be configured.

3 : –  Navigate to Appearance -> Widgets to configure the Trending, latest and Popular articles. To activate a widget drag it to the sidebar or click on it and to deactivate a widget and delete its settings, drag it back.

  • The Trending Article section is visible on the Single, Category, and Search Page.
  • The Latest and Popular Articles are visible on the Landing Page.



In case – if you got stuck with something, Feel free to drop an email at or visit the Webkul Helpdesk for instant assistance.

Thanks for Your Time! Have a Good Day!


Current Product Version - 2.1.0

Supported Framework Version - WordPress 4.7.x, WordPress 4.6.1, WordPress 4.6, WordPress 4.5.x, WordPress 4.5.2, WordPress 4.5.1, WordPress 4.5, WordPress 4.4.2, WordPress 4.4.1, WordPress 4.4, WordPress 4.3.1, WordPress 4.3, WordPress 4.2, WordPress 4.1, WordPress 4.0, WordPress 3.9, WordPress 3.8, WordPress 3.7, WordPress 3.6, WordPress 3.5

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Comment (1)

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  • Murali
    Nice explanation with screenshots.

    I am bit confused whether to choose wordpress for my knowledge base tool after reading this post.

    I feel there are many gaps which i can see if i had to go with wordpress starting from automation, tracking changes, commenting and integrations.

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