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    WordPress Knowledgebase/FAQ Plugin

    Updated 1 December 2023

    The Knowledgebase is used for displaying and managing articles or information. We can say that a WordPress Knowledgebase is a database of WordPress Knowledge where information exists in the form of Articles that lies under different Categories.

    The knowledgebase provides the users, with documents, manuals, troubleshooting information, and frequently asked questions (FAQs). Knowledgebase should interact and lead users toward the solution to the problems.

    This magnificent plugin can use to create articles and categories for the subsequent topics to resolve the pain of users as well as of the Website Admin (as he saves time by not replying to every query individually).

    The categories can anything from “Getting Started” to “Product Trouble Shooting” and Articles can hold any information from General Instructions to Giant Code Structures.

    The WordPress Knowledgebase Plugin is highly customizable and contains rich features such as multiple language translations, which make it better and flexible enough for quick use.

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    Check a brief overview of the plugin –

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    Features

    • Different Categories can create for different Sections/Topics.
    • This plugin supports multiple language translations.
    • Multiple themes are available and the admin can apply any theme to the site.
    • The position of the knowledgebase widget can set to either the Right Widget or the Bottom Widget.
    • The color of the search box border can set by the admin.
    • Articles have the ability to showcase the necessary information.
    • A complete Comment Thread View on the Article page for Public Discussions.
    • Set the number of articles that will be visible on the landing page.
    • Set the Knowledgebase banner as Plain background or upload a New banner or use the Default one.
    • Can update the banner text.
    • Upload Icons for the categories being create.
    • Reorder the appearance of categories on front-end.
    • The tag system, where tags can place for an Article.
    • Additionally, captcha includes submitting a Review for an Article.
    • A Trending Article section is visible on the Single, Category, and Search Page.
    • The Latest and Most Popular Articles are visible on the Landing Page.
    • Include the Latest and Popular Articles on the Landing page.
    • Powerful Ajax Search for Instant Results.
    • Custom Sorting for Article List.
    • Articles can be Up or Down Vote without Sign In.
    • Users can directly mail to Admin’s Support Email.
    • Look and Feel can Customise.
    • Articles can share by Users on Popular Social Sites.
    • The code for the plugin is easy to read and manage.
    • It comes with standardize and open code which means code can edit or update as per the project/website requirements.
    • The plugin follows RWD (Responsive Web Design).

    Installation

    The user will get a zip file that needs to upload in the “Add New” menu option in the WordPress admin panel.

    For this login to WordPress Admin Panel and in the Dashboard hover your mouse over the “Plugins” menu option and select the “Add New” option.

    wordpress-knowledgebase-plugin-install

    After this, the user will see an option on the top of the page that is “Upload Plugin”, click the option to upload the zip file.

    wordpress-knowledgebase-add-plugin-2

    On clicking the “Upload Plugin” option, the user will see a “Choose File” button. Click on the button to browse for the zip file as per the image below.

    wordpress-knowledgebase-plugin-upload

    After that, click on the “Install Now” button to install the plugin as per the snapshot.

    wordpress-knowledgebase-add-plugin

    Once the user installs the plugin, a message “Plugin installed successfully” displays and an “Activate Plugin” is visible to activate the plugin. The user needs to click on the “Activate Plugin” button to activate the plugin.

    wordpress-knowledgebase-active-plugin

    You need to flush the permalinks first as without flushing the WordPress prewritten rules the knowledge base URLs will show 404 errors.

    After that, for flushing the permalinks you can navigate through Settings> Permalinks.

    permalink

    After that,  you need to click on the Save Change button to save the changes. If your permalink settings are already configure, then you still need to click on Save Change.

    Configuration of WordPress Knowledgebase

    The admin can configure the settings for the WordPress Knowledgebase Plugin in the admin dashboard.

    In the admin dashboard, the configurations can set under the ‘Knowledgebase’ tab against the “Webkul WP Addons” tab.

    wordpress-knowledgebase-dashboard

    After that, on clicking the ‘Knowledgebase’ option against the “Webkul WP Addons” tab, the configurations are set under the Display Settings as shown in the image below.

    wordpress-knowledgebase-configuration

    Each setting and its respective functionality is brief below –

      • Banner Top Margin –
        • If you are using a theme with a fix header, The value will equal the exact height of the fix element.
      • Knowledgebase Header –
        • The header of the Knowledgebase can customize.
      • Knowledgebase Slug –
        • Slug is the desire SEO Friendly URL of the Knowledgebase, For example – If the slug is set to “help” the URL for Knowledgebase will be http://domain.com/help
        • NOTE- The admin needs to add knowledgebase slug is the URL, to display the applied theme.
      • Knowledgebase Taxonomy Slug –
        • Taxonomy Slug plays an important role to differentiate the default WordPress Categories from Knowledgebase Categories. For example – If the Taxonomy slug is set to “help-category” the URL for Knowledgebase categories will create as
          1 : – Category-A http://domain.com/help-category/category-a
          2 : – Category-B http://domain.com/help-category/category-b
      • Knowledgebase Tag Slug
        • The user-define slug for the tags.
      • Knowledgebase Search Box Border –
        • The color of the border of the knowledgebase search box is set by the admin.
    • wordpress-knowledgebase-configuration-2
      • Knowledgebase Banner –
        • Admin can set the background banner by uploading image or set it to plain background color.
      • Number Of Articles –
        • Enter the number of articles that you want to display on the landing page under each category.
      • Enable Query/Suggestion-
        • Through this option Query/Suggestion popup form will be show on search, category and tag page.
      • Email Address –

        • Enter the email address that will be receiving the queries.
      • Enable Feedback-
        • Feedback form will show on knowledgebase article/post dislike
      • Enable Feedback With Dislike-
        • Dislike option in feedback form can be removed.
      • Feedback Mail To-
        • Helps to set the Email that will receive suggestions.
      • FAQ Rich Snippet-
        • FAQ rich snippet is a structured markup that presents questions and answers in a rich snipet.
      • Re-Captcha Client Key –
        • Re-Captcha is a free service that protects your sites and apps from spam and abuse. You can get the re-captcha client key by registering on Google and then entering it here.
      •  Re-Captcha Secret Key –
        • You can get the re-captcha Secret key by registering on Google and then entering it here.

    Note :- 

    • Whenever you modify Knowledgebase Slug”, “Knowledgebase Taxonomy Slug” or “Knowledgebase Tag Slug”, you need to flush the permalinks from the WordPress settings menu. ( Refer section – “Flush Permalinks” )
    • Without entering the Re-Captcha in the configuration, the users can’t generate the queries.

    Arrange Categories

    Under the ‘Arrange Category’ tab, the order of the categories can be set. These categories can create against the ‘Categories’ option under the “Knowledgebase” tab.

    wordpress-arrange-categories

    These categories are displayed on the front end and are visible to the customer in the order that is set by the admin under “Arrange Categories” in the admin panel.

    Themes

    Another feature, “Themes”, is inclusive with the “Knowledgebase Plugin”.

    Under the “Themes” tab, multiple options for themes are available. The admin can choose any theme from the given theme options.

    wpdemo.webkul.com_wordpress-knowledgebase-115-113-191-18_wp-admin_admin.php_pagewkknw_knowledgebasetabwkknw_themescreenshots

    The frontend will appear as according to the theme chosen by the admin panel. This will make a store look attractive and surely would lure more customers.wpdemo.webkul.com_wordpress-knowledgebase-115-113-191-18_help_screenshots

    Query List

    This section displays the list of queries and suggestions to the admin by the users.

    The admin can enable or disable this option through navigating in the configuration section and set the enable Query/suggestion option likewise.

    wpdemo.webkul.com_wordpress-knowledgebase-115-113-191-18_wp-admin_admin.php_pagewkknw_knowledgebasetabwkknw_queryscreenshots

    Other Features

    The admin can choose a color from the color palette against the “Knowledgebase Search Box Border” and this color will display at the border of the search box.

    wordpress-knowledgebase

    The Trending Article section is visible on the Single, Category, and Search Pages.

    The Latest and Most Popular Articles are visible on the Landing Page.

    Support

    In case – if you will stuck with something, Feel free to drop an email at [email protected] or visit the Webkul Helpdesk for instant assistance.

    Current Product Version - 3.2.1

    Supported Framework Version - WordPress: 6.4.1, WooCommerce: 8.3.1

    Blog Version - WordPress: 6.4.1, WooCommerce: 8.3.1
    • Version Wordpress 4.9.x
    • Version WordPress: 6.4.1, WooCommerce: 8.3.1
    • Version WordPress: 6.0.2, WooCommerce: 7.0.0
    . . .

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  • Murali
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