WordPress WooCommerce Product RMA (Return Merchandise Authorization) allows you to organize a system for customers to request a return without any efforts. With the help of this module, the customer can return the products, have them replaced or refunded within the admin specified time limit.
Wanna know more how Return Merchandise Authorization works? Check out case study – RMA Case Study
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Features of Product RMA
- Using Product RMA, the customer can cancel/return/exchange the products.
- The admin can manage RMA status as well as reasons.
- The admin can set order status for RMA.
- The admin can manage the return policy.
- The buyer and the admin both can communicate at store end.
- The customer can upload images while requesting RMA.
- Email notification of RMA for the admin and the customer as well.
- The customer can print RMA details and shipping label easily.
- The guest user also can generate an RMA request.
- The customer can choose the resolution type.
- The admin can set per product RMA time management.
- Provide shipping label upload option to Manage RMA page itself.
- Introduced mail notification for conversation.
- Supported multi-language feature, added .pot file for translation.
Installation of Product RMA
The user will get a zip file which he has to upload in the “Add New” menu option in the WordPress admin panel. For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins” menu option which brings out a Sub-Menu and then select the “Add New” option.
After this, you will see an option on the top of your page that is “Upload Plugin”, click the option to upload the zip file.
By clicking on the “Upload Plugin” option, below that you will see a button “Choose File” click on the button to browse for the zip file as per the snapshot below.
After browsing the file, click the “Install Now” button to install the plugin as per the snapshot.
Update Permalink under “Settings > Permalinks” as “Post name” as in the below snapshot.
Configuration of Product RMA
After successful installation, the admin can configure WooCommerce Product RMA under “WooCommerce RMA > Configuration”.
RMA Status – Choose status of RMA as “Enabled” if you want to enable the plugin, else “Disabled”.
RMA Time – Time limit for the customers. The customer can create an RMA within the entered time.
Admin can define the RMA Time for every product as well.
Order Status of RMA – Choose order status for which you want to accept RMA.
Return Address – Enter the return address where you receive the returns.
RMA Policy – RMA policy for the customers.
The admin can add Shipping Labels under “WooCommerce RMA > Add Shipping label”. Here admin uploads the shipping labels to use while processing RMA.
The admin can create RMA reasons under “WooCommerce RMA > Manage Reasons”. All the created reasons will be listed here.
The admin can add a new reason under “WooCommerce RMA > Manage Reasons > Add Reason”.
Admin Management of Product RMA
The admin/store owner can manage RMA under “WooCommerce RMA > Manage RMA”. The list of all the requested RMA will be available here.
By clicking “View” the admin can manage an RMA. All the RMA information will be visible under “RMA Details”.
Under “Conversation” the admin can check the conversation with the customer and reply customer as well.
There is an option available “Enable notification mail for any reply on this thread”, admin can use the same to get an email notification if there is any response from the customer.
The admin can manage the status of the RMA under “Manage”.
Note: Users may regenerate the RMA if it has been declined by the agent.
In case the customer wants to exchange the product then the admin can add shipping label as well. He can choose from earlier added shipping label or can upload a new shipping label as well.
Front End Workflow of Product RMA
The customer can request an RMA from the account panel under “RMA > Add”. He needs to fill all the details to request an RMA.
A list of all the created RMA can be viewed under “RMA”.By Clicking “View” the customer can view the details of the RMA and can send the message to the admin as well and By Clicking “Re-open” the customer able to regenerate RMA only for “Declined” RMA Request.
There is an option available “Enable notification mail for any reply on this thread”, the customer can use the same to get an email notification if there is any response from the admin.
In case the customer wants to exchange the product then, he can download the shipping label as well. The shipping label will be uploaded by the admin.
If the customer purchases the product as a guest user and wants to generate RMA then by clicking “RMA” he can provide details and proceed further.
Here the user provides “Order ID” and the “Email” to verify the purchase. Rest of the workflow will be the same as for a normal customer.
That’s all for the WordPress WooCommerce Product RMA Plugin, still have any issue, feel free to add a ticket and let us know your views to make the plugin better at webkul.uvdesk.com
Current Product Version - 1.5.0
Supported Framework Version - WooCommerce 3.3.x, WooCommerce 3.2.x, WooCommerce 3.1.x, WooCommerce 3.0.x