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    WordPress WooCommerce Product RMA

    Updated 16 January 2024

    WordPress WooCommerce Product RMA (Return Merchandise Authorization)  allows you to organize a system for customers to request a return without any effort.

    With the help of this module, the customer can return the products, and have them replaced or refunded within the admin-specified time limit.

    Note: WordPress WooCommerce Product RMA is compatible with multisite.

    This module is now compatible with WooCommerce’s new High-Performance Order Storage (HPOS)

    Check the overview for the plugin in the video mentioned below:

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    Support

    Dear Customers, if you have a question/query, please raise a ticket at webkul.uvdesk.com. We will do our best to answer as quickly as it is possible. Don’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.

    Features of Product RMA

    • Using Product RMA, the customer can cancel/return/exchange the products.
    • Admin can manage RMA status as well as reasons.
    • The admin can set the order status for RMA.
    • The admin can manage the return policy.
    • The buyer and the admin both can communicate at the store end.
    • The customer can upload images while requesting an RMA.
    • Email notification of RMA for the admin and the customer as well.
    • The customer can print RMA details and shipping labels easily.
    • The guest user also can generate an RMA request.
    • The customer can choose the resolution type.
    • The admin can set per-product RMA time management.
    • Provide shipping label upload option to Manage RMA page itself.
    • Introduced mail notification for conversation.
    • Supported multi-language feature, added .pot file for translation.

    Installation of Product RMA

    The user will get a zip file which he has to upload in the “Add New” menu option in the WordPress admin panel. For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins” menu option which brings out a Sub-Menu and then select the “Add New” option.

    Add plugin

    After this, you will see an option on the top of your page that is “Upload Plugin”, click the option to upload the zip file.

    WordPress WooCommerce Product RMA

    By clicking on the “Upload Plugin” option, below that you will see a button “Choose File” Click on the button to browse for the zip file as per the snapshot below.

    WordPress WooCommerce Product RMA

    After browsing the file, click the “Install Now” button to install the plugin as per the snapshot.

    Install nowNow when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on “Activate Plugin” to activate the installed plugin.

    WordPress WooCommerce Product RMA

    Update Permalink under “Settings > Permalinks” as “Post name” as in the below snapshot.

    Flush Permalink

    Module Translation

    To learn how to translate the module, you can click here.

    Configuration of Product RMA

    After successful installation, the admin can configure WooCommerce Product RMA under “Webkul WC Addons > Configuration > General”.

    Screenshot-13General

    Returned Status – Choose the status of Returned as “Enabled” if you want to enable the plugin, else “Disabled”.

    Return Request Types – Choose the return request types in which cases the customer can select the return request while creating warranty requests.

    Return Address – Enter the return address which will be the return address for the product after sending the shipping label to the customer.

    Screenshot-1-1Default Warranty

    Label – The warranty label will be visible as default on the product page.

    Type – Choose the default warranty type, it can be customized for each individual (no warranty, included warranty or price base warranty).

    Length – Select the time limit of your warranty (limited or lifetime).

    Length Value – Enter the time limit in days, weeks, months and years.

    Length Duration – Select the time limit in days, weeks, months and years.

    Hide Warranty Text – Check the box to hide the warranty details on the product, cart and checkout pages. It should only be visible to the admin and customer on the order page.

    After doing all the above-mentioned changes save the settings.

    Screenshot-2-1Frontend

    Request Button Label – Set the button text for requesting a warranty from the customer’s “my order” page.

    Request Menu title – Set the menu title text that will be displayed on warranty requests on the customer’s “my account” page.

    Per Page Request Number – Enter the number of requests that can be displayed on a page in the “Customer My Account” requests menu.

    Atlast, save the settings.

    Manage Shipping Label

    The admin can add Shipping Labels under “Webkul WC Addons > Manage Shipping label”. Here admin uploads the shipping labels to use while processing RMA.

    Screenshot-3-1

    Manage Reasons

    The admin can create RMA reasons under “Webkul WC Addons > Manage Reasons”. All the created reasons will be listed here.

    Screenshot-4-1

    The admin can add a new reason under “Webkul WC Addons > Manage Reasons > Add Reason”.

    Screenshot-5-1

    Manage Return Request

    The admin/store owner can manage RMA under “Webkul WC Addons > Manage Receive Request”. The list of all the requested RMA will be available here.

    Screenshot-from-2023-11-29-12-56-18

    By clicking “View” the admin can manage an RMA. All the RMA information will be visible under “RMA Details”.

    screenshot_from_2023_11_29_15_59_28

    Under “Conversation” the admin can check the conversation with the customer and reply customer as well.
    There is an option available “Enable notification mail for any reply on this thread”, admin can use the same to get an email notification if there is any response from the customer.

    Screenshot-7-1

    The admin can manage the status of the RMA under “Action”. Choose the status as Solved, Processing and Rejected.

    Screenshot-8-1

    Note: Users may regenerate the RMA if it has been declined by the agent.

    By clicking on “Refund” the admin can check the refund details.

    Screenshot-9-1

    Here the admin can choose the custom fields or add new custom fields, then can proceed with the Refund part.

    Screenshot-10-1

    Front End Workflow of Product RMA

    The customer can request an RMA from the account panel under “RMA > Add”. He needs to fill all the details to request an RMA.

    My-account-–-Woocommerce-RMA

    A list of all the created RMA can be viewed under “RMA”.Screenshot-11-1By Clicking the “Request ID” the customer can view the details of the RMA and can send the message to the admin as well.

    There is an option available “Enable notification mail for any reply on this thread”, the customer can use the same to get an email notification if there is any response from the admin.

    My-account-–-Woocommerce-RMA-1

    The customer can check the product details including price, quantity, reason and expiry date under the “Products” option.

    Screenshot-13-1

    Here the customer can check the RMA Images by clicking on “RMA Images” option.

    screenshot_from_2023_11_29_13_40_25

    In case the customer’s problem is solved, in that case, the customer can check the box to mark it as solved under the Manage option.

    Screenshot-12-1

    By clicking on “Order ID” the customer can check the order details which the customer had placed.

    Screenshot-11-1

    Here the customer can view the order details like product name, total amount, shipping method, payment method, billing address and shipping address as well.

    My-account-–-Woocommerce-RMA-2

    By clicking on the Items” option the customer can view the product ordered, and its details including description and product specification as mentioned in the snapshot below:

    Screenshot-14

    If the customer purchases the product as a guest user and wants to generate RMA then by clicking “RMA” he can provide details and proceed further.

    Screenshot-15

    Here the user provides “Order ID” and the “Email” to verify the purchase. The rest of the workflow will be the same as for a normal customer.

    That’s all for the WordPress WooCommerce Product RMA Plugin, still, have any issue, feel free to add a ticket and let us know your views to make the plugin better at webkul.uvdesk.com

    Current Product Version - 2.1.0

    Supported Framework Version - Wordpress - 6.4.1 WooCommerce - 8.3.1

    Blog Version - Wordpress - 6.4.1 WooCommerce - 8.3.1
    • Version Wordpress - 6.4.1 WooCommerce - 8.3.1
    • Version Wordpress - 6.0.3 WooCommerce - 7.0
    • Version WooCommerce 3.3.x, WooCommerce 3.2.x, WooCommerce 3.1.x, WooCommerce 3.0.x
    . . .

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