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    PrestaShop Warranty Management | Warranty Support {User Guide}

    PrestaShop Warranty Management module helps shop owners to offer a warranty on the products of the store.

    There are basically three types of warranties that a shop owner can choose to offer customers.

    • General Warranty: It is the warranty that a shop owner can offer to customers directly on buying the product at no extra cost.
    • Extended Warranty: It’s the type of warranty a shop owner can offer customers to buy along with the product at some extra cost.
    • Manual Warranty: It is the type of warranty that a customer can add manually using the warranty serial number.

    After buying the product either with a general or extended warranty, the warranty becomes active only after the order reaches the required state.

    In the case of a manual warranty, it becomes active just after the customer adds it.

    The warranty card available for each kind of variety also becomes available to download only after the order reaches the required state.

    Also note that in the case of a manual warranty, the time period of the warranty is the same as the general warranty.

    Features of the PrestaShop Warranty Management module

    • Offer warranty on the products to your customers.
    • Provide general warranty i.e. along with the product for a certain time period at no extra cost.
    • Offer extended warranty to buy along with the product for a certain time period at some extra cost.
    • Also, choose to offer some discount in the price of extended warranty too.
    • Let customers add the warranty of their already bought product manually.
    • Provide them with the product warranty serial number in order to add the warranty manually.
    • Add prefix for the warranty ID of the various warranty types like general, extended & manual.
    • Set the order status after which you want to activate the warranty of products.
    • Choose to customize the content of the warranty card.
    • The time period of the general warranty of the product is visible on the product page.
    • Set the time period of extended warranty.
    • Also, the customers can add the manual warranty only if the general warranty is active on the product.
    • A list of all the warranty products & types of their warranty is available to the customers.
    • A list of all the warranty products, the type of the warranty & the customer who bought is available to the admin too.

    How to install the PrestaShop Warranty Management module

    • Firstly, go to the module manager in back office and click on ‘upload a module’.
    • After that, drag and drop the module file or select the file from the system.
    • In this way, the module installation will be successful.
    Click to upload PrestaShop Warranty Management module
    Drop or select PrestaShop Warranty Management file
    PrestaShop Warranty Management module installed on prestashop

    How to configure the PrestaShop Warranty Management module

    After the successful installation of the module, you need to configure the module.

    In the configuration settings, there are multiple options. So. let’s just see each of the options one by one.

    • Order Status: Set the order status on which you want your customers to get their warranty active.
    • Warranty Prefix: Enter the prefix for the warranty ID of general warranty.
    • Extended Warranty Prefix: Enter the prefix for the warranty ID of the extended warranty.
    • Manual Warranty Prefix: Enter the prefix for the warranty ID of manual warranty.
    • PDF Template: View the preview of the warranty card & choose to customize ots content.
    Configure PrestaShop Warranty Management

    General Product Warranty

    After configuring the module, you can add the general warranty on the product. You will need to add the general warranty for each product individually.

    Configure warranty

    Now, set the general warranty period for the product.

    Set the time period of general warranty of the product

    A customer can also view the general warranty period of the product on the product page that the store is offering.

    product page

    If a customer proceeds to buy the product, the general warranty will be automatically offered along with the product.

    cart page
    checkout page
    order confirmation page

    On the customer dashboard, a customer can find the following two new tabs.

    Register Product Warranty: Click here to proceed to register the warranty of the product manually.

    We’ll see the process of adding the warranty manually in a separate section later in this document.

    Warranty Product List: Under this tab, you can view all the products & the warranty available on them.

    customer dashboard for Warranty Management

    Currently, there are no products available whose warranty is active.

    This is because the product which the customer ordered just now has not reached the required order status.

    warranty product list
    Admin order details page

    After updating the order status, a customer will be able to view the product as well as its warranty card.

    In order to download the warranty card, click on the “PDF” button.

    General warranty of the product becomes active

    A view of the warranty card that a customer will get in case of a general warranty.

    card of general warranty

    Extended Product Warranty

    In order to offer the functionality to customers to get an extended warranty on the product, you need to create an extended warranty product first.

    In this module, we are managing the extended warranty as another product(Virtual).

    After the installation of the module, a tab to manage/add extended warranty products becomes available under the catalog section.

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    Add the extended warranty product

    Click on the “Add new” button to proceed.

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    Add the details of the extended warranty product & save the details. Additionally, you can also offer some discounts to customers on the extended warranty.

    It means that if a customer chooses to get the extended warranty, then he/she can get some discounts on the extended warranty price.

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    Also, you can choose to add some images to this product.

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    After creating the extended warranty product, a new product named “Extended Warranty” becomes available in the product list.

    Note: Please don’t edit or delete this product for the proper functioning of the extended warranty feature.

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    Offer extended warranty on the products

    Now, after adding the extended warranty product, you can now offer an extended warranty on the existing products.

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    The process to buy along with the extended warranty

    A customer will now get the following two options on the product page.

    • The first is to buy the product along with a general warranty only.
    • And the second option is to buy the product along with the extended warranty.

    An option to add the product along with the extended warranty to the cart is also available.

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    After adding the product & extended warranty, the extended warranty is added as a separate product to the cart.

    It is happening in this way because we are managing the extended warranty as a separate product.

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    The discount available on the extended warranty will also be applicable on the cart.

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    After the update of the order status, the extended warranty of the product will now start displaying under “Warranty Product List“.

    The type of warranty will also display as “Extended” in the list. You can also download the warranty card by clicking on the PDF button.

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    Here is a view of the warranty card that a customer will get in case of an extended warranty.

    card of the extended warranty

    Manual Product Warranty

    On the customer dashboard, a customer also gets an option to register the product warranty manually.

    This functionality proves to be useful when a customer buys the product from an offline store. And, later chooses to claim the warranty manually.

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    In order to let customers register the warranty manually, an admin needs to provide a warranty serial number to the customer.

    Important Note: You must add the general warranty first on the product & then add the manual warranty serial number on the product/product combination.

    Also, make sure the general warranty on the product is in an active state. Then only a customer will be able to add the manual warranty using a serial number.

    To add a warranty serial number, firstly go to the combinations section. After that, click on the edit button available against each combination.

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    After clicking the button, the following page will open. Here, you will find an option of “Warranty Serial Number” at the end of the page.

    Add the warranty serial number for the combination & then save.

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    On the product warranty registration form, a customer just needs to add the warranty serial number of the product combination he/she bought.

    Also, they need to add some other details like product purchase date, order ID etc to register the product warranty manually.

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    Now, under the warranty product list, a new entry will appear. The type of the new warranty will also show as Manual.

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    Here is a view of the warranty card that a customer will get in case of the manual warranty. The payment type in the warranty card will also show as “Manual“.

    card of manual warranty

    Warranty List

    A new tab under the catalog section to view all the warranties bought by customers also becomes available.

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    So, this was all about the PrestaShop Warranty Management Module. I hope this document will help you in checking the functionality of the module in a better way.

    Also, do let us know about your views in the comments.

    Support

    For any kind of technical assistance or query, please raise a ticket at http://webkul.uvdesk.com or send us a mail at [email protected]

    Also, please explore our PrestaShop development services & vast range of featureful PrestaShop Addons.

    Current Product Version - 4.0.0

    Supported Framework Version - 1.7.x.x

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