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    prestashop-hyperlocal-marketplace-guide

    Prestashop Product Questions And Answers

    Posting questions and answers on the product page help in influencing the purchase decision of the customers. Users can easily raise queries regarding the product and get all the answers. Admin can gain the confidence of the users by answering their questions.

    Product Questions and Answers Features

    • Admin can allow only registered customers or everyone to post the questions and answers.
    • Enable/Disable the automatic approval of questions and answers.
    • Allow/Disallow the customers to vote for a question.
    • Specify the character limit within which customers can post questions and answers.
    • Set the minimum words required to post a question.
    • Display the questions on the basis of “vote” or “date wise”.
    • Allow/Disallow customers to like/dislike the answers.
    • Admin can allow/disallow the customer to report abuse for an answer.
    • Display the answer on the basis of “likes” or “date wise”.
    • Enable/Disable the display of reCAPTCHA to customers while posting questions and answers.
    • Configure on which events email notifications will be sent to admin and customers.
    • Admin can view list of products for which the customers have posted questions and answers.
    • View list of questions and answers posted for a product.
    • Admin can view number of votes given to a particular question.
    • View number of answers posted for the questions.
    • Admin can also post the question and answers from the backend.
    • Option to enable/disable questions and answers with a single click.
    • Edit/Delete questions and answers.

    NOTE: Prestashop Product Questions And Answers module is compatible with Webkul’s GDPR Compliance module.

    Installation

    1. Go to back office ->modules.
    2. Upload the module zip file.
    3. The module will automatically get installed on your Prestashop.

    Module Configuration

    After the successful installation of the module, a new tab “Product Questions and Answers” get added under “Catalog” section. Admin can configure the module settings from here.

    Product Questions and Answers Configuration

    Question Settings

    Under “Question Settings” admin can

    • Choose who can post questions regarding the product.
    • Decide whether the question needs his approval or not.
    • Specify minimum words required and maximum characters allowed for posting a question.
    • Decide the sequence of questions.

    If admin has selected “vote” in “Question sequence” field and “Ascending Order” in “Question sorting” field. Question with minimum number of votes will be displayed first.

    If “vote” has been selected in “Question sequence” field and “Descending Order” in “Question sorting” field. Question with maximum number of votes will be displayed first.

    If admin has selected “Date” in “Question sequence” field and “Ascending Order” in “Question sorting” field. Questions will be displayed in oldest to newest sequence.

    If a customer X has posted a question on 28th July and a customer Y has posted a question on 30th July. Question which was posted on 28th July will be displayed first.

    If “Date” has been selected in the “Question sequence” field and “Descending Order” in “Question sorting” field. Most recent questions will be displayed on the product page.

    If admin has allowed everyone to post the questions, then a customer whether it’s registered or unregistered can post the question.

    When a visitor/guest clicks on “Raise your Query” button, a popup appears on the screen wherein he has to enter his name, email id, and question.

    Answer Settings

    Under “Answer Settings”, admin can:

    • Choose who can answer the questions
    • Select whether the answer submitted by a customer needs to be approved by him or not.
    • Specify maximum character limit for an answer.
    • Enable/Disable report abuse option on product page.
    • Decide the sequence of answers.

    If admin has selected “Likes” in “Answer Sequence” field and “Ascending Order” in “Answer Sorting” field. Answer with minimum number of likes will be displayed first.

    If “Likes” is selected in “Answer Sequence” field and “Descending Order” in “Answer Sorting” field. Answer with maximum number of likes will be displayed first.

    If “Date” has been selected in “Answer sequence” field and “Ascending Order” in “Answer sorting” field. Answers will be displayed in oldest to newest sequence.

    If a customer X has submitted an answer on 1st August and a customer Y has submitted an answer on 2nd August. Question which was submitted on 1st August will be displayed first.

    If admin has selected “Date” in “Answer sequence” field and “Descending Order” in “Answer sorting” field. Most recent answers will be displayed first.

    If a customer Y has posted an answer on 2nd August and a customer X has posted an answer on 1st August. Answer which was submitted on 2nd August will be displayed first.

    Under “Questions and Ansers” if the customer find the answer inappropriate, then he/she can report abuse the answer.

    If admin has allowed everyone to answer the questions, then a customer whether it’s registered or unregistered can post the answer.

    When a visitor/guest clicks on “Add new answer”, a popup appears on the screen wherein he has to enter his name, email id, and answer.

    reCAPTCHA Settings

    Admin can enable/disable the display of reCAPTCHA to the customers while posting questions and answers.

    How to Create reCAPTCHA Credentials

    To get the Credentials of reCaptcha, Admin has to create/signup to their accounts from the link: https://www.google.com/recaptcha 

    Admin needs to either create a new account or login to its existing account to move ahead.

    Once logged in, admin needs to fill necessary information to get the reCAPTCHA credentials.

    Once all the details are filled in, the credentials for reCAPTCHA will be generated.

    Front End View

    If admin has enabled reCAPTCHA for questions and answers, then it will be displayed to a customer while posting the questions and answers.

    Mail Settings

    Admin can configure the email notifications to be sent to the customers on certain events.

    Front End Workflow

    When a customer clicks on “Have a Question?” link, the page scrolls down where he can view “ASK QUESTION” button. A customer can post a question by clicking on this button.

    A customer needs to be logged in for posting the question. If a customer is not logged in and tries to post a question, then a popup will appear on the screen as shown below:

    Once the customer has submitted a question, a popup appears on the screen as shown below:

    When a customer posts a question, an email notification is sent to both admin and customer regarding the same.

    Admin and customers receive an email notification when an answer gets posted.

    A customer can view the questions & answers posted by admin and customer who has purchased the product.

    A customer can view five questions on the product page. For viewing other posted questions a customer has to click on “see all questions” link.

    By clicking on “see all questions”, a customer gets redirected to “Questions and Answers” page where he can perform all the functions related to questions and answers.

    If there are more than 10 questions posted for product, then a customer can view those questions by clicking on “Load More Questions” link.

    View Product Questions and Answers – Admin’s End

    Admin can view questions and answers posted by the customers for the products under “Questions and Answers”.

    When admin clicks on “Add Questions” button, a popup appears on the screen where he can select the question for which he wants to post a question.

    By clicking on the “View” button, admin can:

    • See questions posted for a product.
    • Enable/Disable the questions
    • See number of votes given to a particular question.
    • Edit/Delete the question
    • See details of the customers who have posted the question.
    • Post a question for the product.
    • See number of answers given for a particular question.

    Admin can view list of the answers given by customers for the product.

    Under “Answers”, admin can:

    • Add an answer for the question.
    • View the number of likes/dislikes and report abuse from a customer.
    • Edit/Delete the answer.
    • Enable/Disable the answer.

    Support

    That’s all for Prestashop Product Questions And Answers still have any issue feel free to add a ticket and let us know your views to make the module better http://webkul.uvdesk.com/.

    Current Product Version - 4.0.2

    Supported Framework Version - 1.7.x.x

    . . .

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