In this digital world, we understand “How an effective ticketing system is vital for every business?“
Customer support is the core of every business. Today, we are dealing with smart customers who first check service quality before buying.
None of the matters what industry you are running either IT, eCommerce store, or the logistics trade. All of them want to boost their customer satisfaction.
Therefore, a ticketing system is the only way that helps to improve customer retention and save time and money.
So, let’s read this blog till the end that explains about ticketing system and why you should consider an Open source ticketing system?
What is a Ticket System?
People want to connect from where they are present for asking the support like a range of social media channels Facebook, Twitter, Youtube and via email, etc.
Power up your support with a ticket system that allows end-users to create an auto ticket from any channel. Also, enables them to use “Self-service” where they can get support by themself and raise an issue directly from the ticketing system.
In addition, customers can even access those tickets and check the progress and resolution of the issue without call support.
Apart from that, improve the productivity of support staff by giving them amazing tools that help to save their time and reduce manual work.
Why there is a need for an open-source ticket system?
Budget is always a big issue when you have a startup and small business. However, you can invest at first but what if when you need further customization. It may costly or hard to customize if you are paying for a subscription and using a cloud solution.
Customization is easy with open-source software rather than SaaS. So, if you are looking for an affordable and highly customizable helpdesk ticketing system then open source is the right approach.
Apart from this, you will have full access to source code to make it fit as per your business. A couple of free open source ticket systems are available on Github.
Enterprise-Grade Ticket system
Choosing the right ticketing system for your enterprise is a big task overall. A large team and complex structure is the most super-unique pain point of an enterprise.
Most of the enterprise ticketing systems set up on-premise and that is flexible. With the opensource/on-premise, you can also get the set of enterprise-level helpdesk features at no cost.
However, an enterprise Helpdesk system seamlessly and effectively handles the requests of your enterprise customers. Also, an open-source ticket system run customize auto workflow and helps to centeralize queries from different sources.
With the UVdesk open source ticket system, you could evaluate below enterprise level features:
- Unlimited agent/team/group creation
- Custom auto workflow
- Multilingual helpdesk
- Custom ticket status
- Saved replies
- Custom email template
- Internal notes for agents
- Quick support
- API services
Furthermore, you can find more enterprise UVdesk features on UVdesk community Github.
Privacy is something very important for a ticketing system as it refers to the indeed of any individual, or group that kept their information within. Since it includes client personal data card details, server information, financial details, and many others that stored.
With open-source, your customer data not stored somewhere, you have access to your customer data. There is no need to worry about privacy because opensource has all data.
Furthermore, when it comes to UVdesk open source ticketing system, it is highly reliable and secure when we kept our customer’s key data in a very secure way.
Every business is unique and there way to deal with the customer is also different. Thus a helpdesk system should be adoptable enough to fulfill all the requirement. Which is only possible by considering open source ticketing system.
Furthermore, open-source solutions must be modular like in proprietary software there are multiple apps. Open source solutions must have a modular system so that customers can extend the functionality in the format of the module.
Download Open source Free UVdesk from website, Click here for download.
Helpdesk software not limited in terms of functionality and need to be integrated with another third-party software example CRM or eCommerce accounting software etc.
Having a robust API in a open source software will certainly help you for the seamless integration.
Moreover, you can check UVdesk community helpdesk API from here.