Magento 2 Product Question and Answer

The Magento 2(Adobe Commerce) Product Question and Answer extension will allow the admin to set up a Q&A section for his products. In this section, the customers can ask the admin queries regarding their products then the admin as well as customers will be able to respond to these queries. The customers can also Upvote or Downvote the responses as required.

You may also use the Magento 2 FAQ extension to create a specific area for frequently asked questions.

Watch the below video tutorial to understand the extension workflow:

Features

• The customers can ask questions/queries to the admin on his product.
• Admin, as well as customer, can respond to queries.
• Admin will manage all the questions and answers.
• The customers can Upvote or Downvote the responses.
• Email notifications will go to customer and admin for questions and responses.
• Customers can search for the questions.
• Customers can use their nicknames to protect their privacy.

Installation

Customers will get a zip folder then they have to extract the contents of this zip folder on their system. The extracted folder has an src folder, inside the src folder you have the app folder. You need to transfer this app folder into the Magento 2(Adobe Commerce) root directory on the server as shown below.

After the successful installation, you have to run these commands in the Magento2(Adobe Commerce Cloud) root directory.

First command- php bin/magento setup: upgrade

Second Command – php bin/magento setup:di: compile

Third Command – php bin/magento setup:static-content: deploy

After running the commands, you have to flush the cache from the Magento admin panel by navigating through ->System->Cache management as shown below in the snapshot.

Multi-Lingual Configuration

For Multilingual support, please navigate. Store->Configuration->General ->Locale Options. Then select your desired language from the Locale option.

Language Translation

If you need to do the module translation, please navigate the following path in your system. app/code/Webkul/ProductQuestionAnswer/i18n. Open the file named en_US.CSV for editing as shown in below screenshot.

Once you have opened the file for editing. Replace the words after the comma(,) on the right with your translated words.

After editing the CSV file, save it. Then upload it to the same folder. Now your module translation is complete.

Module Configuration

After the successful installation of the module, the admin will navigate to Stores -> Configuration->Webkul-> Product Question Answer. Here, the admin will configure the – General Settings & Email Templates.

Here the admin will configure the settings for –

General Settings:

Question Approval Required –

When a customer asks a question if selected as “Yes”, then the admin will have to approve this question first to make it visible at the frontend).

Answer Approval Required –

Once the answer is given to the question asked by the customer, the answer approval required is selected as “Yes“, then the admin will have to approve the answer first to make it visible at the frontend).

The Email notification to Customer –

If selected “Yes” then the customer will receive an email notification on responses to his question.

Email notification to the Admin –

If selected “Yes” then the admin will receive the email notification when the customer asks a question else select “No“.

An Email Settings:

• The Email Notification to Admin Template – Here, select the email notification template that will be used to send the respective email notifications to the admin.
• Email Notification to Customers Template – Here, select the email notification template that will be used to send the respective email notifications to the customer.

After configuring the above settings, tap the Save Configuration button to save the changes.

Workflow at Frontend

After the successful installation of the extension, the users at the storefront will see the View Q/A section as shown below if no questions have been asked for the product.

Note: The search bar, questions answers option, most helpful, & most recent option will not be shown for the first time under the view Q/A section. These options are visible when there are queries present in the View Q/A sections regarding the product. 

So, if we ask a question related to the above product by tapping the Ask Question(you must be logged in to ask a question) and entering the details then tapping the Submit Query button.

You can then see the other available options get displayed. These options include – Search bar, most helpful, most recent, view all, total questions, total answers, and give answers.

The customers will find a View QA Section on each of the admin products as shown below in the snapshot.

QA Section

Here the customers can –

• Now Click on “View All” to see all the questions and answers.
• Click on “Most Helpful” to see the most helpful answers that have been upvoted the most by customers.
• Click on “Most Recent” to see the most recent questions that have been made by the customers.
• See the total number of questions that are asked and answered.
• Click on “Give Answer” to add an answer to a question.
• Upvote or downvote an answer.
• Search or Ask a question.

First, the customer must be logged-in in order to ask a question or to make an answer. After logging in, the customer will click on the “Ask Question” button to ask a question to the admin for this product. This brings a pop-up as shown below.

Admin Management

Now let’s see how the admin replies back to the questions asked by the customers. And, the admin will navigate to the admin panel then go to the side menu option – Webkul Product Question Answer ->Manage Product Question Answer.

Here, the admin will find all the questions asked by various customers then the admin can make a reply from here.

Here the admin can enable, disable, or delete a question then the admin can also make responses to the questions asked by the customers. To make a response, tap the “Click To Response” button, which brings up a new page to make a reply back.

Here the admin will type in the response to the asked question and click the “Submit” button to make a reply. After the reply has been made the customer gets notified of the response through email notification.

Then the customer can also post an answer by clicking the “Give Answer” button on the product page, after which a pop-up appears. Here the customer can type in the response and then click the submit button to send the response.

Moreover, that’s all for the Magento 2(Adobe Commerce Cloud) Product Question and Answer still have any issues feel free to add a ticket and let us know your views to make the module better at webkul.uvdesk.com