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Future Of Digital Transformation In Healthcare On The Salesforce Platform

Updated 4 April 2024


With the rapid progress of technology, digital transformation in healthcare is becoming increasingly important.

In this article, take a look at the current state of digital transformation for healthcare and explore what the future holds for it on the Salesforce Platform.

We discuss the changes that we can expect to see as well as how they will affect the way healthcare systems operate and the Salesforce Health Cloud Services.

Introduction To Digital Transformation For Healthcare

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, products, and services. It’s a broad strategy that organizations use to become more efficient and agile. 

In the health industry, digital transformation can help providers deliver better patient care, improve operational efficiency, and achieve financial sustainability. 

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The Salesforce platform can be a powerful tool for health organizations embarking on digital transformation initiatives. Salesforce provides a robust set of tools and features that can help streamline processes and improve patient engagement.

Overview Of The Salesforce Platform

The Salesforce platform is a cloud-based customer relationship management (CRM) system that enables healthcare organizations to manage all their customer data in one place. It helps them keep track of patient records, doctor schedules, and appointments.

The system also provides a central repository for marketing materials and sales information. In addition, the Salesforce platform offers healthcare organizations a way to connect with their patients through its social media features. 

The Salesforce Health Cloud platform also helps healthcare organizations create customized dashboards and reports, so they can analyze their data in real-time.

It also enables healthcare organizations to share information between departments and with external partners.

Finally, the Salesforce platform has several analytics tools that help healthcare organizations better understand their customer base and make more informed decisions.

Benefits Of Digital Transformation In Healthcare

Digital transformation can improve patient outcomes, drive operational efficiencies, and reduce costs. When done right, it can help you engage patients, clinicians, and staff in new ways to improve the quality of care.


There are many benefits but here are a few:

  1. Improved patient outcomes: When clinicians have access to real-time data, they can make more informed decisions that could lead to improved patient outcomes.
  2. Drive operational efficiencies: With so much data from digital devices and sensors, it’s important to have systems in place that can capture, store, and analyze this data. This can help identify patterns and trends to improve operational efficiencies.
  3. Reduced costs: One of the main goals of digital transformation is to reduce costs. By automating processes and using data analytics to improve decision-making, organizations can achieve significant cost savings.
  4. Increased engagement: Digital tools and applications can help increase engagement between patients and their caregivers. This increased engagement can lead to better health outcomes for patients.

Predictions For The Future Of Digital Transformation In Healthcare for Current Year On The Salesforce Platform

With the release of Salesforce Health Cloud, Salesforce is expanding its presence in the healthcare industry. The platform is for healthcare organizations to manage patient data and improve care coordination.

Digital transformation is essential for healthcare organizations to stay competitive and meet the demands of patients and caregivers. By 2025, it is predicted that nearly 60 percent of all healthcare interactions will be digital.

Healthcare organizations must adopt innovative technologies to improve patient care, reduce costs, and increase operational efficiency. Salesforce can help healthcare organizations digitize their operations with Health Cloud.

The platform enables providers to securely store and share patient data, connect with other systems, and develop custom applications. Salesforce also offers a wide range of services and support to help customers succeed with digital transformation.

Technologies Driving Digital Transformation For Healthcare

Digital transformation is inevitable in the healthcare industry. The healthcare landscape is changing rapidly, and technology is playing a major role in driving this change.

Several technologies are driving digital transformation in the health industry, and here are a few of the most important ones:

  1. Electronic health records (EHRs): EHRs are one of the most important technologies driving digital transformation in healthcare. A complete record of a patient’s medical history can be accessed by any healthcare provider.
  2. Health information exchange (HIE): HIEs enable the sharing of health information between different organizations, such as hospitals, clinics, and insurance companies.
  3. Telemedicine: It allows patients to consult with doctors and other healthcare providers remotely, using video conferencing or other means of communication.
  4. Big data: Big data analytics is used increasingly in healthcare to help drive decision-making. Collecting and analyzing large data sets by gathering insights to help improve patient outcomes and reduce costs.
  5. Artificial intelligence (AI): AI is used in healthcare to automate tasks and analyze data, which can improve the accuracy of diagnoses. This helps doctors make the right decisions about treatments.
  6. Wearable technology: Wearable devices help to track a person’s health data; such as heart rate or activity levels, which can provide valuable insights into a patient’s health status. It provides personalized care plans or alerts doctors if a patient’s condition is deteriorating.

The Impact Of The Salesforce Platform On Digital Transformation For Healthcare

The Salesforce platform provides a robust, secure, and scalable foundation for healthcare applications. This helps organizations drive better patient outcomes, improve operational efficiency, and reduce costs.

It also had a significant impact on digital transformation in healthcare. One notable example is the Salesforce Health Cloud, which was launched in 2015.

The Health Cloud is a comprehensive cloud-based solution that helps healthcare organizations manage patient data, engage patients and caregivers, and coordinate care.

The leading healthcare organizations use the platform; such as Mayo Clinic, Dignity Health, and Kaiser Permanente drive digital transformation initiatives.

Digital transformation is essential for Healthcare Organizations to compete in today’s marketplaces where consumers have more choices than ever before.

Salesforce provides the tools necessary for success with its comprehensive suite of clouds including but not limited to Community Cloud, Health Cloud, Marketing Cloud, and Service Cloud.

Digital Transformation allows patients to be more engaged and involved in their own care via online portals and mobile apps while also providing efficiencies for providers.

eShopSync (a brand of Webkul) is also providing Salesforce Health Cloud Services as per requirements. So you can raise your requirements or Consult With a Salesforce Team for your queries.


Digital transformation in healthcare has already made an impact on the industry, and its potential for growth is immense. In the current year, you can expect to see even greater advancements as healthcare providers.

They also become more proficient in leveraging Salesforce technology to streamline their processes, improve patient care quality, and provide a higher level of customer service.

With so much potential ahead, it’s exciting to anticipate how digital transformation will continue revolutionizing healthcare over the next few years.

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