Read More
Read More
Menu Close

    CS-Cart Advanced RMA

    CS-Cart Advanced RMA: This significant add-on extends the functionality of default CS-Cart RMA addon to a great extent.

    Hence, With this addon you can enhance your customer’s experience by providing him different options to refund money and an option to select the pickup location for making the return process hassle free.

    This addon works along with the default CS-Cart RMA addon.

    Features

    • Functionality to add/edit the pickup location at customer end for easy return.
    • Admin can set and display return period for each category separately.
    • Option to add attachment while claiming for a refund or replacement at customer end.
    • Option to choose refund methods like Reward Point, Gift Certificate etc. at customer end.
    • Easy to configure and manage at admin end.
    • Well integrated with CS-Cart Multi-Vendor.
    • The Cancel refund policy can be managed by the admin.
    • Admin can manage the refund limits.
    • Customer will able to communicate with the admin.Video Tutorial

    How To Upload and Install

    • After downloading CS-Cart Advanced RMA, you will get a zip file and install.txt . Read the install.txt carefully and configure it accordingly.Go to “Manage add-ons”, click on “Manual Installation” to upload and install the zip file as shown below.

    Screenshot134

    Click on “Local” to browse the zip file and then click on “Upload & Install” as shown below in snapshot.
    CS-Cart Advanced RMA

    Start your headless eCommerce
    now.
    Read More

    Back End View

    How to add return period specific to category :

    Go to “Products -> Categories” and click on the desired category.

    Screenshot3333333333333333333

    Furthermore, Click on “Add-ons”, Enter the number of days for “Return Period” and Save. This return period will be applicable to all the products under that specific category.

    Screenshot9876

    Front End View

    Customer will be able to view “REQUEST A REPLACEMENT OR A REFUND” in order information as per the RMA settings made at admin end.

    Screenshot2345

    Once the customer request for refund or replace, he will be asked to choose between the two. Accordingly, the fields in the Additional information will be varied. General Information view remains the same as that of Default RMA addon as shown below.

    frontend 2

    On Choosing Replace Item option, the Additional information provides the option to :

    1. Upload extra attatchments.
    2. Add/ Edit Pick up location.

    So, by editing the fields and clicking on Return button a customer can submit the return request for replacement.

    Screenshot6666699999

    But if customer chooses Refund option then he/she gets the option to choose the way he/she wants refund (Via Reward Points, Gifts certificate) as shown below.

    Selection_007

    Hence, Rest other fields to upload files and add pick up location remain the same as shown below.

    Screenshot0000000000

    Return Request Management At Backend

    Go to Orders -> Return requests and click on the desired return id.
    Screenshot11118900000
    A new tab Additional Information gets added where the admin can check the response submitted by the customer and proceed accordingly. (other 4 remaining the same as shown in the below image)
    The response includes the pickup location, attachment information and refund method chosen by the customer.
    Screenshot123456789

    Support

    This is all about CS-Cart Advanced RMA. Still, have any issue, feel free to contact us at http://webkul.uvdesk.com and let us know your views to make the module better.

    Please explore our cs-cart Development Services and Quality cs-cart add-ons.

    Current Product Version - 1.1

    Supported Framework Version - 4.11.x, 4.12.x, 4.13.x

    Blog Version - 4.11.x, 4.12.x, 4.13.x
    • Version 4.7.x, 4.8.x, 4.9.x
    • Version 4.11.x, 4.12.x, 4.13.x
    . . .
    Discuss on Helpdesk

    Leave a Comment

    Your email address will not be published. Required fields are marked*


    2 comments

  • Michael
    Works for guest customers to?
    • Aishwarya Tiwari (Moderator)
      Hi,
      Greetings!!
      I would like to inform you that yes, it works for guest customers as well.
      For any other assistance, you can generate a ticket on- http://webkul.uvdesk.com

      Thanks!!

  • Back to Top

    Table of Content