CS-Cart Advanced RMA

• Functionality to add/edit the pickup location at customer end for easy return.
• Admin can set and display return period for each category separately.
• Option to add attachment while claiming for a refund or replacement at customer end.
• Option to choose refund methods like Reward Point, Gift Certificate etc. at customer end.
• Easy to configure and manage at admin end.
• Well integrated with CS-Cart Multi-Vendor.

Go to “Manage add-ons”, click on “+” to upload and install the zip file as shown below.

Click on “Local” to browse the zip file and then click on “Upload & Install” as shown below in snapshot.

How to add return period specific to category :

Go to “Products -> Categories” and click on the desired category.

Click on “Add-ons”, Enter the number of days for “Return Period” and Save. This return period will be applicable to all the products under that specific category.

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Customer will be able to view “REQUEST A REPLACEMENT OR A REFUND” in order information as per the RMA settings made at admin end.

Once the customer request for refund or replace, he will be asked to choose between the two. Accordingly, the fields in the Additional information will be varied. General Information view remains the same as that of Default RMA addon as shown below.

On Choosing Replace Item option, the Additional information provides the option to :

1. Upload extra attachment.
2. Add/ Edit Pick up location.

So, by editing the fields and clicking on Return button a customer can submit the return request for replacement.

But if customer chooses Refund option then he/she gets the option to choose the way he/she wants refund (Via Reward Points, Gifts certificate or others)

Rest other fields to upload files and add pick up location remain the same as shown below.

Go to Orders -> Return requests and click on the desired return id.

A new tab Additional Information gets added where the admin can check the response submitted by the customer and proceed accordingly. (other 4 remaining the same as shown in the below image)
The response includes the pickup location, attachment information and refund method chosen by the customer.

This is all about CS-Cart Advanced RMA. Still, have any issue, feel free to contact us at http://webkul.uvdesk.com and let us know your views to make the module better.