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Case Study Blue Bottle Marine

Blue Bottle Marine store utilizes Webkul’s BigCommerce SMS Notification app to communicate with its customers 

Platform BigCommerce
Industry Electronics
Country Australia

As a leading fishing and marine retailer based in the Hills District of Sydney, Blue Bottle Marine offers the highest quality products to its customers.

The company offers numerous brands, including Chiller Fish Bags, Simrad, Lowrance, Furuno, Raymarine, Seadek, JL Audio, Bubba Blade, Reelax, MotorGuide, Minn Kota, Cannon, Hella, GME, all essential for any angler or boat owner.

A passion for fishing and boating combined with meticulous attention to detail has evolved Blue Bottle Marine into a business that provides quality products and quality service. 


What challenges came across?

A successful business needs good communication between sellers and buyers, all customers want to get updates on their order information.

Hence providing information to each customer regarding their order information on every order status update can be difficult for the store owners, isn’t it right?

The Blue Bottle Marine team was also facing the same challenge earlier until they came to know about the BigCommerce SMS Notification application developed by Webkul.
After some research over the internet, they found an application that can fulfill their business requirements easily and enables them to send SMS Notifications to the customer for the events like “New Order Placed”, “Update Order”, and “New User Registration”.

Along with this, the Blue Bottle Marine team is now able to get mobile SMS notifications, whenever product stock is low or whenever there comes an Abandoned cart.

Also, the BigCommerce SMS Notification allows them to send the “Promotional Text Messages” to the customer. And hence enables them to create a message of their choice for marketing purposes.


How did Webkul help Blue Bottle Marine?

Mr. Spiro from the Sales & Technical Support team of Blue Bottle Marine contacted Webkul as he wanted to customize the app according to his business requirements.

The main requirement for him was to send a specific SMS template for each order sms update to the client.

What results did Blue Bottle Marine get from Webkul?

Webkul’s business team discussed the customization requirements with Mr.Spiro and proceeded with the implementation and delivered the customization under the given time frame.
And hence Webkul added one more customer to the queue of super happy customers.

And when the webkul team asked Mr.Spiro for his valuable feedback, he instantly provided us with a 5-star rating along with his valuable feedback.

Developers customized the app to suite my needs - works a treat.
Spiro Demopoulos
Sales and Technical Support - Blue Bottle Marine
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