How Webkul’s helps Bike Ocasión in providing the best after-sales services

Bike Ocasión is a specialist in buying and selling reconditioned second-hand mountain, road, gravel and electric bicycles. It offers appraisal in less than 24 hours through its network of associates and reconditions the bicycles purchased in its own workshop with professional mechanics. It has its own stock of more than 1,000 reconditioned second-hand bicycles from the best brands: Orbea, Specialized, KTM, Giant, Cannondale, Scott, Trek, BH, Bianchi, and more.

All bikesde Bike Ocasión are certified and reviewed before sale, and offers both store collection and home delivery services throughout Spain. About a third of the bicycles sold by Bike Ocasión are financed, which is why it offers payment and financing facilities with the main platforms: Cetelem, Cofidís, Paypal, Sequra or Scalapay , in addition to payment by card or bank transfer. With more than 10 years of experience in reconditioning and around 10,000 bicycles sold since 2015, Bike Ocasión has its own team, shop, facilities and workshop, totaling just over 2,500 m2 at its headquarters in Terrassa (Barcelona).

How Webkul’s Warranty Management module helps Bike Ocasión in gaining their customer’s trust and loyalty.

Bike Ocasión is using Webkul’s PrestaShop Warranty Management module which allows the shop owner to offer a warranty on the products of the store. With Webkul’s PrestaShop warranty management module the admin can offer three types of warranty on the products.

1. General Warranty:- The admin can provide the general warranty on the purchase of the product.
2. Extended Warranty:- In this type of warranty, the admin can offer the extended warranty along with the product for an extra amount.
3. Manual Warranty:- With this type of warranty, the customers can add the warranty from their end to the product purchased by them with a serial key.

How Webkul’s customization service helps Bike Ocasión to add a warranty for any purchased product manually from the back office at any time.

We provide a custom solution to them so, the admin can extend the warranty on the products purchased by their customer in the past. They just need to choose the customer, orders placed by them, and the product on which they want to add the warranty.

Other Webkul modules used by Bike Ocasión

• Prestashop Payment Extra Fee/Discount

Using this module the admin can charge extra fees or provide a discount to their buyers on making payment through a particular payment method. To charge the fee or provide the discount the admin needs to create payment fee conditions and set the priorities of those conditions.

Conclusion

With the help of Webkul’s extensions and custom services, Bike Ocasión can provide or charge an extra discount/fee on the different payment methods and gain their customer trust and loyalty which their brand value strong. Also, now they can easily manage orders and provide better after-sales services to their customers.