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Adobe Commerce Abandoned Cart Email Reminder

Updated 8 May 2024

With the help of Magento 2 Abandoned Cart(Adobe Commerce) extension, the store owner can send emails to customers who have failed to complete the checkout process. In this way, the admin can reduce cart abandonment.

Whenever a customer adds a product to the cart and leaves the website for any reason, tracking these customers becomes difficult.

But, using the Magento 2 Abandoned Cart Email Reminder module, the admin can see the list of all the abandoned cart customers and send them follow-up emails for completing the checkout process.

Watch the below video tutorial to understand the extension workflow:



  • The admin can view the list of abandoned cart customers.
  • The admin can send manual emails to any customer.
  • The admin can set the Cron to send automatic emails to customers.
  • Mail templates for each follow-up mail can be set from the admin configuration.
  • The admin can configure the content of the auto emails.
  • The admin can view weekly, monthly, and yearly abandoned cart reports.
  • View abandoned cart detail and product details.
  • The admin is able to see the list of all sent emails for the abandoned cart.
  • The admin can schedule auto email timing from the admin configuration.
  • Now the admin can add phone number to customer’s account to get the SMS.
  • Customer can also add phone number while account creation and account information.


Customers will get a zip folder and they have to extract the contents of this zip folder on their system.

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The extracted folder has an src folder, inside the src folder you have the app folder.

You need to transfer this app folder into the Adobe Commerce Cloud root directory on the server as shown below.


After the successful installation, you have to run these commands in the Adobe Commerce Cloud root directory.

php bin/magento setup:upgrade
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy

After running the commands, you have to flush the cache from the Adobe Commerce admin panel by navigating through->System->Cache management as shown below:

Installation Of Magento2 Preorder

Hence, the module installation gets complete.

Multilingual Support

For multilingual support, the admin has to navigate towards Store->Configuration->General ->Locale Options and select the locale as German (the language into which the admin wants to translate his store content).

Multilingual Support

Module Translation

If a user wants to translate their module from English to German, then they need to follow the path app/code/Webkul/ AbandonedCart/i18n in their unzipped magento2_abandoned_cart folder and will get a CSV file with the name “en_US.csv”.

Now they will rename that CSV as “de_DE.csv” and translate all right side content after the comma in the German language. After editing the CSV, save it.

And then upload it to the path app/code/Webkul/abandonedCart/i18n where they have installed Adobe Commerce on the server. The module will get translated into the German Language. It supports both RTL and LTR languages.


Hence, in this way, the module translation gets completed.

The user can edit the CSV like the image below.


Admin Configuration

After the module installation, the admin will find the configuration settings panel by navigating through Stores->Configuration->Webkul>Abandoned Cart as per the below snapshot:

admin configuration


Enable Webkul Abandoned Cart 

By choosing “Yes” the admin can enable this module else “No” to disable the module.

Hours for Abandoned cart 

Here, the admin can set time in hours. After these hours, the Cart will abandon.

Day for abandoned cart 

Admin can set time in days. The first email will be sent to the customer between “Hours for Abandoned cart” and “Day for abandoned cart”  for the abandoned cart, whenever cron will run within this time period.

Follow Up for Second Mail

The admin can set the time in days. After these days, the second email will be sent to the customer for an abandoned cart whenever the cron will run.

Follow Up for Third Mail

The admin can set the time in days. After these days, the third email will be sent to the customer for Abandoned Cart whenever cron runs.

SMS Configuration – Twilio Auth


Enable Twilio Messaging – Enable the Twilio messaging permission.

Account SID – A Twilio account SID is required to configure the Twilio.

Auth Token – An auth token is required to configure the Twilio.

Abandoned Cart Message (First, Second, Third) – The admin can add different abandoned cart messages for customers.

Twilio Sender Number – Also add the Twilio sender number from which the SMS will send to the customer.

Note: Users need to have Twilio account credentials in order to use the Twilio SMS service.


Cron Schedule 

Here, the admin can schedule/set up a cron time to send automatic mail to the customer for the abandoned cart. For more details visit the guide for configuration and run cron.

Email Configuration

From here, the admin can select Yes or No for the auto-mail which will be sent to the customers. The Admin can enter “Admin Name in Email”, and “Admin Email ID.”

The admin can choose the Abandoned cart mail template and can add Abandoned cart mail content for the Mails (first, Second, and Third).

Webkul Abandoned Cart – 

Webkul Abandoned Cart

Here, When the admin clicks on the Webkul Abandoned Cart option from the admin panel, the admin will get three options – Abandoned Cart Customer List, Abandoned Cart Sent Mails, and Abandoned Cart Reports as per the below snapshot:

1. Abandoned Cart Customer List – 

If the customer adds the product to the cart and leaves the website without purchasing then the customer will be displayed in the abandoned cart list as per the below snapshot –

Abandoned Cart Customer List

Here, the admin can see the Customer’s Email, Name of the Customer, Created and Updated Date, and Number of Items.

After The admin can click on the Individual Details under the Action button to see the Abandoned Cart Customer Details, as per the below snapshot:

Abandoned Cart Customer Details

Here, the admin can see the Cart Details, Cart Products, and Sent Emails.

Cart Details

In this section, the admin can see customer cart details like;

Abandoned Cart Customer Details

Customer Name, Customer Email, Items in Cart, Tax, Total, Applied Coupon, Created, and Updated Date, and IP address as per the below snapshot:

Cart Products

In this section, the admin can see the details of abandoned cart products like;

Abondoned cart

Product ID, Product Name, SKU, Quantity, and Price of the product as per the below snapshot:

Sent Emails

In this section, the admin can see all manually sent emails to the customer as per the below snapshot

 Abondoned Cart Email

The admin can click on Send Mail to manually send the custom emails to the customer, as per the below image:

custom emails to the customer

After that, the customer will receive that mail as per the below image:


2. Abandoned Cart Sent Mails –

Here, the admin is able to see the list of all sent emails for the abandoned cart in the grid. Like – List-ID, Quote ID ( Cart ID allocated to every customer), Admin Email, Customer Name, Sending Date, and Mode(Manual or Automatic).

Also, the admin can search Mails by selecting the filters option where He can filter Mails by mentioning ID, Quote ID, Sent By, Sent On, Mode & Sent To.

Abondoned cart sent mail list

3. Abandoned Cart Reports –

The admin can see the number of Abandoned Carts, Sent Emails, and Recovered Carts in the Abandoned Cart Reports.

The admin is able to see abandoned cart reports weekly, monthly, and yearly reports as per the below snapshots –

Current Year Report

Current Year Report

Month Report (Current) – 

Current Month Report

Current Week Report – 

Current Week Report

Add Phone Number – Customer end

Customers can add their phone number while creating the account to get the SMS notification.

If you are an existing customer then you can add your phone number in the account information tab after login.

Customer Phone Number – Admin end

The admin can check the added phone number on the customer list.

All Customers

The admin will click on the edit button and it will open the customer account information tab. Where they can edit the added number.

Cutomer details

Send Abandoned Cart SMS Notification

The user will get an SMS on their mobile number with abandoned cart product details.


Send Abandoned Cart Notification On WhatsApp

You can also send abandoned cart notifications on WhatsApp to your customers notifying them of their abandoned cart with a call to action option.

To do so, you must have installed both the Magento 2 Abandoned Cart and Magento 2 WhatsApp ChatBot & Order Notifications extension on your Magento 2 instance.

In the below screenshot, you can see the respective abandoned cart WhatsApp notification received by the customer.



Thus, that is all for the Magento 2 Abandoned Cart Email Reminder.

If you still have any issues, then feel free to add a ticket and let us know your views to make the module better at

You can also check our complete Magento 2 extensions.

Moreover, If you are looking to create a custom e-commerce website, it is a great idea to hire Magento developers who can help you build a powerful and scalable online store.

Current Product Version - 5.0.3-p1

Supported Framework Version - Magento 2.0.x, 2.1.x, 2.2.x,2.3.x, 2.4.x

. . .

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