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    Opencart Free Helpdesk Ticket System

    UVdesk Opencart Free Helpdesk Ticket System integrates UVdesk with Opencart store. Using this add-on admin can manage all the tickets from Opencart store backend. Customers can also respond to tickets from Opencart store’s front-end.

    The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the UVdesk. All the changes are made in real-time on both the platforms.

    Now you can integrate UVdesk help-desk cloud Support service with your Opencart.

    Features Opencart Help Desk Extension

    • Integrate Uvdesk Helpdesk System with Opencart Store
    • Admin can manage tickets from Opencart backend.
    • Admin can reply on tickets.
    • Admin can delete any ticket.
    • Customers can reply to tickets from their Opencart store account on front-end.
    • Real time synchronization between Uvdesk Helpdesk System and Opencart Store tickets.

    Installation – UVdesk – Opencart Free Helpdesk Ticket System

    Installation of UVdesk – Opencart Free Helpdesk Ticket System module is very easy. Under the module zip, there are 3 folders admin, catalog, and ocmod. you just need to upload admin and catalog folders to the root directory of the website.

    installation

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    Once you have uploaded the file then login to admin and go to Extensions> Extension installer and upload the XML file. The XML file can be found on the ocmod folder.
    BT2

    After uploading the XML file go to the Extensions > Modification and click on refresh field.

    After that in Admin panel go to System -> Users -> Usergroup and edit ‘Administrator’ and select all for both Access and Modify Permission then save it.

    Access to modify in OpencartAfter that under Extensions->Modules install the Opencart Buy Now module like this.

     

    Translation Opencart Customer Service Module

    As this UVdesk – Opencart Free Helpdesk Ticket System module supports multiple languages so this section will describe how to make the module work in different languages. Please check this link for language translation.

    Workflow Free Opencart Customer Support Plugin

    Integration of UVdesk & Opencart Store

    Admin has to connect the UVdesk account with Opencart. For this admin has to go to Extensions > Modules > Webkul UVdesk.

    UVdesk - Opencart Free Helpdesk Ticket System

    Here admin has to edit the module. After that admin has to enable the UVdesk – Opencart Free Helpdesk Ticket System extension, then have to provide the Acess Token and Company domain name. Admin will get the access token from the UVdesk account.

    UVdesk - Opencart Free Helpdesk Ticket System

    For getting the access token, admin has to login into their UVdesk account then has to go to “Edit Profile“, here admin will see API Access Token and admin just have to copy the token id and then paste it on the backend of Opencart.

    API Copy

    Admin will set where Webkul UVdesk extension will be shown on the front-end. For this admin has to go to Design > Layouts then have to select the layout where he wants to show the UVdesk extension.

    UVdesk - Opencart Free Helpdesk Ticket System

    Ticket Management

    For managing and viewing the UVdesk system, admin has to click on UVdesk tab under Dashboard. Here admin can see all the UVdesk tickets and can view and reply on the tickets. Admin can also delete tickets from here. Admin can also use filters to search for any particular ticket.

    UVdesk - Opencart Free Helpdesk Ticket System

    When admin clicks on View Ticket, admin can see and reply to the ticket from here.

    UVdesk - Opencart Free Helpdesk Ticket System

    Frontend – Customer Ticket Management

    Customer will be able to see the UVdesk extension on the layout page what admin has selected. In this case, admin has selected the Account page so the Ticket List is visible on Account Page. Here customer can see all the tickets that they have created. Customer can also view the ticket page by clicking on the ticket.

    UVdesk - Opencart Free Helpdesk Ticket System

    When customer opens the ticket page, he can see all the replies made on that ticket and can also respond on the ticket.

    UVdesk - Opencart Free Helpdesk Ticket System

    UVdesk Synchronization

    All the updates and replies made on tickets using Opencart store will be synchronized in the UVdesk account.

    UVdesk

    That’s all for the UVdesk – Opencart Free Helpdesk Ticket System module still, have any issue feel free to add a ticket and let us know your views to make the module better http://webkul.uvdesk.com/.

    Current Product Version - 2.0.0.0

    Supported Framework Version - OpenCart 2.0.x.x, 2.1.x.x, 2.2.x.x, 2.3.x.x

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    2 comments

  • Vue IPTV
    Is this a self-hosted application with third party integration? Meaning, is an account at UVdesk a requirement to use this extension?
  • Vue IPTV
    When attempting to ENABLE, I receive the following errors:

    Notice:
    Undefined index: token in /admin/controller/extension/module/uvdesk.php on line 30
    Notice:
    Undefined index: token in /admin/controller/extension/module/uvdesk.php on line 35
    Notice:
    Undefined index: token in /admin/controller/extension/module/uvdesk.php on line 40
    Notice:
    Undefined index: token in /admin/controller/extension/module/uvdesk.php on line 43
    Notice:
    Undefined index: token in /admin/controller/extension/module/uvdesk.php on line 45

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