We are here with another Multivendor Marketplace App for Shopify called Ecom Express Shipping for the order fulfillment service. This feature will help both the admin and the seller to manage the fulfillment in the best possible way. Once the customer places an order, the seller can directly fulfill it from the backend with the help of Ecom Express Shipping feature.
You can configure the shipping charges of the product with the same shipping flow procedure explained in Multivendor Marketplace Shipping. The order fulfillment process could be more simple if you use Ecom Express Shipping service.
Important Note:- “Ecom Express Shipping Feature is available only in the Multivendor PRO ($45/month) Plan + You need to enable the “Shipping” Feature App which is FREE of cost.”
Please Note:- To make Ecom Express shipping feature work, you need to choose the Shopify store plan which supports the “Real-Time Carrier-Calculated Shipping”.
Let’s understand its workflow in detail.
Workflow of Ecom Express Shipping feature
If you want to enable this Ecom Express Shipping feature of the Multivendor app, just click on the three dots present on the upper right corner of the dashboard.
There, you will get “Feature Apps”. Click on it and scroll down to get the “Ecom Express Shipping” featured app.
Now, tap the enable button and proceed further to accept the payment for this feature.
Once you click on approve charges, you will add up $10 per month additionally in your current Multivendor Marketplace plan.
Once you pay for the app, two new menus will appear in the configuration section of the admin panel. Ecom Express Configuration and Cancel Reason Configuration.
Let us understand them one by one.
Ecom Express Configuration
To configure the Ecom Express Shipping ,admin will enter his own ecom shipping details such as ecom ID and ecom password.
PLEASE NOTE:- To get the Ecom User ID and Password, you need to contact Ecom Express.
Cancel Reason Configuration
Here, the admin will add the reason for the cancellation of the order. Once the reason is created on the admin end, customer can choose this reason while cancelling any order.
Once you click the “Add Cancel Button”, a page appears to you. There, you can add or edit the cancel reasons as well as enable or disable it accordingly. If you disable the order cancel reason, it will not be visible to the seller.
Admin can also view, edit or delete the existing order cancel reason just from the action menu.
Dashboard>>Configuration>>Cancel Reason Configuration>>Click Action (in order cancel reason section)>>There, you can view,edit or delete the reason for order cancellation.
Once the customer places an order, the seller can use this Ecom shipping feature to fulfill the customer order. To do so, the seller needs to visit the order section of the Multivendor app where he can view the order details from the action menu.
Dashboard of seller panel>>Orders>>Orders Listing>>Click view (in Action menu)>> Here,you can see the fulfillment status of the order.After clicking on the view button, an order detail page will appear to you. If the seller has not yet fulfilled any product order, a “Fulfill/Cancel” button is visible in the fulfillment detail section of order detail page.
Now, you need to choose one option either you want to confirm or cancel the booking of product via Ecom Express Shipping.
If the seller clicks the confirm button, the order gets confirmed.
But if he chooses to cancel the order he will get an option to select the reason for order cancellation.
Customer will get the notification for the same.Admin will set the reason for cancellation and he can enable or disable it as per his choice.
Now as the seller clicks the save button after canceling the order, the product details will appear (as shown in the screenshot).
Once the seller confirms the order and fulfills it on his end (order status shows “fulfilled” and payment status is “paid”), there will be a fulfillment detail section with two buttons right (below the order detail page).
“Edit Tracking” and “Enter Delivery Details”.
Here, you will have the fulfillment details of the product order.
Click the “Edit Tracking” button to make change in tracking number or shipping method of the order.
Click the “Enter Delivery Details” button to view the number of fulfilled products.
You can also set the delivery status to “Delivered” from this button.
That is how the Ecom Express Shipping feature app works to manage the order fulfillment in a more efficient way.
Please check the Demo here: https://multivendor-marketplace-5.myshopify.com
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