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    CS-Cart WhatsApp Chat Support

    Overview

    CS-Cart WhatsApp Chat Support – This splendid add-on provides the facility to the customers to chat with the support agents of your website through WhatsApp.
    The customers will select the support agents available and can contact them.

    Basically, this add-on provides a reliable way to communicate and simplifies the process of communication between customers and support agents and hence results in a smooth and faster communication process in resolving all the queries of the customers.

    Check a brief overview of the plugin –

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    Features of CS-Cart WhatsApp Chat Support 

    • Well integrated with CS-Cart, CS-Cart Multivendor, CS-Cart Multivendor-Plus, and CS-Cart Multivendor Ultimate.
    • Option available for the admin to configure layout settings for the chat support window.
    • Multiple chat support agents can be created.
    • The title and description for the chat support window can be configured by the admin.
    • The option is available for the admin to choose the image icon of the support team member, is shown on the chat support window.
    • A welcome message can be entered that can be seen in the chat support window.
    • The admin can enter the initial message which will be sent to the customer after scanning the WhatsApp QR code.
    • The admin can create multiple agents for each storefront.
    • The store owner can assign single agents to all storefronts.

    The flow of Installation and Configuration

    Step 1

    When you download the “CS-Cart WhatsApp Chat Support” add-on, you get one zip file and the install.txt file. Read it carefully and follow it. Firstly click the plus icon to upload the zip file.

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    Now, Click on “Local” to browse the zip file and then click on “Upload & Install” as shown in the below snapshot.

    install add-on

    Furthermore, after installation of the add-on, you can find the “WhatsApp chat support” add-on in the list of the available add-on. Make sure, the add-on is activated as shown in the below snapshot.
    add-on manage

    Step 2

    Now, for the configuration of the settings of the add-on, go to settings of the add-on as shown below –
    add-on configuration

    Moreover, In settings, enter all the fields as shown and save the settings –
    add-on settings

    Step 3

    Further, go to Marketing > Manage WhatsApp agent support option as shown –

    Marketing Whatsapp support agent

    So from here, you can add the agent and the details, you want to show on the frontend –

    • Click on the plus icon to add the agent.
    • Enter all the required information of the agent and save.

    Marketing Whatsapp support agent

    Step 4

    In this step, you need to set the block of WhatsApp to chat support for the frontend, so you need to go to Design >> Layouts as shown-
    Manage block of whatsapp chat
    Furthermore, add the block of the WhatsApp chat support window as shown –
    Manage block of whatsapp chat

    Front-End View

    Now on frontend, the Whatsapp chat support window can be seen-
    Front end view

    When customers click on it, they see all the information about the agent to chat and contact on WhatsApp. And while clicking over the agent name the customer redirects to the agent profile on WhatsApp from where the customer can directly chat with the agent as shown in the below snapshots –
    Front end view

    whatsapp view

    Support

    That’s all for the add-on, still, have any issues, feel free to write here on Http://Webkul.Uvdesk.Com  and let us know your views to make the module better.

    Please explore our cs-cart Development Services and Quality cs-cart add-ons

    Current Product Version - 2.0

    Supported Framework Version - 4.13.x - 4.15.x (CS-Cart/Multivendor)

    Blog Version - 4.13.x - 4.15.x (CS-Cart/Multivendor)
    • Version 4.9.x - 4.11.x (CS-Cart/Multivendor)
    • Version 4.15.x (CS-Cart/Multivendor)
    • Version 4.13.x - 4.15.x (CS-Cart/Multivendor)
    . . .
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