Sweetch Enhanced Customer Experience Challenges with webkul

Sweetch Introduction

Sweetch is one of the best in the business of selling e-cigarettes. It has a variety of premium-grade e-cigarettes, vaping accessories, and supplies in Switzerland.

They have built a solid reputation in the vaping industry. Sweetch has an e-commerce store and many physical locations.

Sweetch operates its business online and in various physical locations. Their e-commerce platform is at PrestaShop and they are using Odoo for POS.

They needed help to combine their online and in-store customer experiences. Their PrestaShop e-commerce platform was not synchronized with their Howcash registers.

The Challenge: Sweetch’s Struggle with Disconnected Data

The Major challenge for Sweetch is to integrate the online store and physical store. They wanted the customer’s data and order info of the website in the store and vice-versa.

The customer who made purchases at the store would not get reflected in their accounts. They had to create a separate account for each platform.

They wanted to launch loyalty programs. Without integration, customers wouldn’t be able to use the points they earned.

The customer who earned the loyalty program should reflect on both platforms. Customer should redeem loyalty programs in stores as well as on their websites.

Sweetch contacted us through our live chat support, outlining their requirements. We actively listened to their needs and concerns. 

Our Approach: Bridging the Gap Between Online & Physical Store

Webkul team analyzed Sweetch’s existing PrestaShop e-commerce platform and Odoo POS. They proposed a customized solution involving modifications to the Odoo bridge For Prestashop module.

We maintained clear communication throughout the process. We answered questions about data privacy compliance and customer account creation procedures.

Customers’ data and orders flowed between PrestaShop and Odoo, ensuring a unified experience. This would enable two-way data synchronization.

We introduced Odoo POS Loyalty and Reward Programs to manage the loyalty points in the existing custom module. We ensured that loyalty points earned online could be redeemed in-store bidirectional. 

The Power of Integration: Sweetch’s Improved Customer Experience

Sweetch’s customers now experience a greatly enhanced shopping journey. They can seamlessly transition between online and physical stores without any data inconsistencies.

They can access their purchase history and loyalty points from a single login. The integrated loyalty program incentivizes repeat purchases across all channels.

Integrating customer data simplifies management and reduces manual efforts. Sweetch experienced significant improvements after implementing our solution.

We introduced our POB Extension Discount on products extension to get the discount on the products for the customers.

Customers now have a unified experience across online and physical stores. They can see all their purchases in one place and leverage their loyalty points.

The integrated loyalty program incentivizes repeat business and fosters customer loyalty. Data synchronization eliminates manual data entry, saving time and resources.

Conclusion: Belief in the Customized Solution

Webkul collaboration with Sweetch exemplifies the power of effective communication and customized solutions. By addressing their specific needs, we helped them create a significant customer experience.

Sweetch created a unified brand image and fostered customer loyalty. This success story exemplifies the power of effective communication and expert customization.

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