My Beauty Dog is a pet products and dog grooming service that provides a luxury boutique for Dogs in Monaco, established in 2020 by Jubeen.
Jubeen is a professional groomer stylist with several university certificates, she has studied canine behavior and the best grooming techniques.
They used pet shop development services on their store, and now sell various products and provides delivery all over the world.
In the Principality of Monaco, they were elected as the best dog grooming salon in 2021.
They provide excellent service in their luxurious boutique, where they have a variety of unique toys and products for pets.
According to Market Research Future, “Pet Care Products Market Size projects to present a 5.8% CAGR to reach USD 325.79 Billion by 2030.”
“Pet care is a responsible act that pet owners practice to take excellent care of their pets. It is a loving act that includes food care, medical care, nourishment, grooming, safety, and exercise.”
“Many pet owners think it has a lifetime commitment to protect their loyal pets. Pet care products protect the entire health of the pet.”
“Earlier, pet owners do not use many pet care products to safeguard their pets.”
However, today, natural care pet products are highly essential to users and are buying via competitive eCommerce marketplaces.
Customer satisfaction is one of the main concerns for any business. And, easily products return plays a crucial role in customer satisfaction in multi channel selling.
The customer will only return the product if the business’s return service is satisfactory for its customers.
So, My Beauty Dog wanted to implement the feature of product return in their WooCommerce POS system. In which the POS user can generate a return for the customer.
For this requirement, they are looking for a solution to implement this feature into their POS panel.
So to overcome this challenge, they contacted Webkul via UVdesk Support.
In this case study we’ll learn about the solution given by Webkul to resolve My Beauty Dog’s issue.
POS order return for WooCommerce module helped My Beauty Dog, with the integration of the product return feature in their POS system.
This provides the feature for the developed Point of Sale agent to create an order return for the customer if they want to return.
POS users can create product returns, by going to the ‘Orders’ section in the POS panel.
After that select their required order number, and then click on the ‘Return’ button as shown in the image below.
After that, the user has to configure the details of ‘Order Return’ as shown in the image below.
POS users can also print the return invoice.
The status of the order will change from ‘completed’ to ‘refund’ and the product inventory will updated automatically, as soon as the return is generated for the order.
This module also facilitates customers to exchange the product, but the cost difference must be paid by the customer.
With the help of the WooCommerce extension, My Beauty Dog is able to overcome its challenge.
POS order return is a helpful solution for My Dog Beauty, cause it provides them with an excellent customer experience.
By integrating this module, their customer also gets additional features like product exchange and partial amount refunds.
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