Top Free Open Source CRM Software

CRM helps your organization to build better relationships with clients so that you will get high business growth. 

Here we will explain “Top free open source CRM software“.

CRM is used to communicate with prospective clients, manage leads, get them onboard, send quotations, collect customer data, and analyze customer life cycles.

There is a lot of expensive CRM available in the CRM industry like Zoho, Salesforce, Freshworks, and many more.

Sadly, there are very few truly open source CRM and free CRM softwares available.

Open Source CRM Stats

CRM software revenues have overtaken database management systems to become the largest of all software markets.

And with revenues expected to reach over $80 billion by 2025, it’s no surprise that custom CRM development is the fastest growing software market.

What is Open Source CRM?

An open source CRM means it is a free CRM tool with publicly accessible source code. Users can modify, distribute, and redistribute this code to suit their specific needs.

Developers get together on the GitHub platform or any other platform to fix issues, add new features, and add an enhancement.

Top Free Open Source CRM software

Here, I am going to discuss the most commonly used open source CRM platform so that you can make a better choice.

Krayin CRM

Krayin CRM is a new kid in open source CRM software. It is built on the most popular PHP framework Laravel.

Since Krayin inherits features of Laravel, which makes Krayin super flexible and scalable free CRM software.

 It’s an open source CRM, which means you can change it to fit your needs. It has a modular design, so you can easily add features and connect with other apps.

Key features include a Kanban view for lead management and unlimited custom fields. However, being new means fewer users and less documentation, which may make finding help harder.

Pros

• Built on Laravel which is the most popular PHP based framework
• Easy customization
• Complete modular architecture also Marketplace for CRM apps is also available (coming soon)
• Easy to create leads and manage through the Kanban view
• Unlimited Custom field (custom attribute)

Cons

• It is a new free CRM software so don’t have a big community
• Need more documentation.

Odoo CRM

With over 5 million users Odoo is the top open source CRM. Odoo is an open source ERP software that comes with various modules that include CRM modules as well. 

Odoo is highly complex and along with CRM includes WMS, HR management software, and many modules. 

Although it has many features in different areas, it can be complicated to customize, and it might need a lot of server power because everything is connected.

Pros

• Built on python and very popular community available.
• Easy to use UI/UX with pipeline and leads management.
• Kanban View to track sales Lead.

Cons

• A highly complex platform is not an easy task to customize.
• Not a dedicated CRM software it is a module so the extra load will be there on the server.
• During customization need to be taken care of other models as well because it is tightly integrated with other functionality.

SuiteCRM

SuiteCRM is a popular free open source customer relationship management (CRM) tool made with PHP.  It’s designed to be flexible and can easily connect with other business systems using its REST API. 

The best part is that it’s completely free and doesn’t have any limits on how many users can join. There’s also a helpful community and a marketplace for extra features. 

On the downside, some users find the interface a bit outdated. It may also slow down with large databases, which can be a problem for some.

Pros 

• A popular community is available.
• Marketplace extension is also available; vendors can add their own plugins.
• It is built on scratch PHP so anyone can customize it as per their need.
• In built marketing modules.

Cons

• UI is a little outdated so improvement is required in UI. 
• It is not using any standard framework in CRM development so it’s hard to upgrade and long learning cycle.
• The developer guide needs to be updated.
• It becomes slow on large databases.

Vtiger CRM

Vtiger CRM is a flexible tool for managing customer relationships that combines sales, marketing, and customer support all in one place.

It has an easy-to-use design that can be customized for different business needs.
This helps companies improve processes and connect better with customers.

While it offers excellent value, it may lack some advanced features found in larger CRMs.
Users might also notice performance issues, especially with the free version.

Pros 

• Great prices with strong features for small and medium businesses.
• Customize the CRM to match your unique business processes and requirements.
• The easy to use design helps team members get started quickly.

Cons

• It might not have all the features that well known CRMs like Salesforce offer.
• New users could struggle a bit because there are so many ways to customize it.
• The response times can be a bit all over the place, especially for those using the free CRM version.
• Some people say it gets slow when dealing with a lot of data.

CiviCRM 

CiviCRM is an open-source software tool that helps nonprofit groups and community organizations manage their relationships.

It enables them to keep track of their interactions with people effectively. It allows them to manage things like contacts, donations, events, and messages all in one place.

Because it’s flexible and can be customized, CiviCRM can be adjusted to fit the specific needs of various organizations.

It’s really flexible and doesn’t cost anything, which makes it super useful for groups that focus on helping the community. Setting it up can be challenging for those who aren’t tech person.

Its appearance may seem outdated, so it can take time to learn how to use it effectively.

Pros

• You can use it for free, and it’s super easy to customize for any organization.
• Designed especially for non profits, it includes tools for raising money and organizing volunteers.
• It also helps you manage contacts, plan events, and keep an eye on donations.
• Strong community backing and extensive documentation provide valuable resources for users.

Cons

• Initial installation and configuration can be challenging for users without technical expertise.
• The interface may feel outdated compared to more modern CRMs.
• Users might experience a steep learning curve due to the extensive features available.
• Some users report performance lag when managing large databases.

X2CRM

X2CRM is a flexible customer relationship management tool that focuses on being easy to use and helping with sales automation. 

It has features for marketing, managing customer relationships, and keeping track of tasks, all in one place. 

It offers customizable workflows for various needs, but it has some downsides. Lack of sufficient documentation and community support can make it tough for users to find help.

Pros:

• User friendly design for simple navigation.
• Flexible workflows and modules that you can personalize.
• Connects easily with other apps.
• Includes email marketing tools right in the platform.

Cons:

• Limited documentation for troubleshooting.
• Community support can be sparse.
• May experience performance issues with large datasets.

EspoCRM

EspoCRM is all about being flexible and customizable, which means users can change fields and layouts to fit their business needs. 

It has strong tools for keeping track of customer activities and making reports, so it works well for different types of industries.

It offers a self-hosting option for those wanting more control, but initial setup can be tricky. Additionally, the user interface may not look as modern as that of larger CRMs.

Pros:

• Lots of ways to change fields and layouts to fit your needs.
• You can keep a close eye on customer activities.
• Strong tools for creating reports.
• Self hosting option for greater control.

Cons:

• Setting things up at first can be pretty tough.
• The user interface might seem a bit old fashioned.
• There are not as many built in connections compared to bigger CRMs.

Zurmo

Zurmo is a fun and interactive CRM that aims to boost how users engage and work by using game like elements.

 It has customizable dashboards and can be accessed on mobile devices, making it attractive for teams wanting a lively CRM experience. 

However, it lacks some advanced features offered by more popular CRMs. Its different layout may also be tricky for new users to navigate.

Pros:

• Special game like features make users want to join in.
• Dashboards that you can change to fit your style.
• Great tools for managing tasks and activities.
• Access everything easily on your phone to manage things while you’re out.

Cons:

• It has fewer advanced features when you compare it to well known CRMs.
• The help from developers and the community can be a bit unreliable.
• Also, new users might find it tricky to learn because of its game like style.

Hope this article will be helpful for you. If you have any issues feel free to raise a ticket at our HelpDesk system.