Salesforce Business Analyst

Who We Are

We are a trailblazer in the world of software solutions, specializing in e-commerce, marketplace, and CRM platforms. Our Salesforce Department is dedicated to crafting next-generation solutions that elevate our clients’ experiences and streamline their success.

What You'll Do:

• Gather and document business requirements through client interactions and stakeholder meetings.
• Analyze and translate business needs into functional specifications for Salesforce implementations.
• Design and configure Salesforce solutions, including custom objects, workflows, process builders, and reports.
• Collaborate with developers and technical teams to ensure solutions align with client expectations.
• Conducted user acceptance testing (UAT) and supported end-user training on Salesforce functionalities.
• Provide ongoing support for Salesforce applications, troubleshooting issues, and recommending improvements.
• Maintain clear and proactive communication with clients to ensure project milestones are met.
• Stay updated on Salesforce features, updates, and best practices to propose innovative solutions.

What You Bring:

• 1-3 years of experience as a Business Analyst, preferably in a Salesforce-focused role.
• Strong knowledge of Salesforce Clouds (Sales, Service, Marketing).
• Active Salesforce Trailhead profile with demonstrated learning progress.
• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Salesforce certifications (Admin, App Builder, or Business Analyst) are highly desirable.
• Prior experience in client-facing roles.
• Familiarity with Agile/Scrum methodologies.
• Knowledge of Webkul’s product ecosystem or e-commerce platforms is a bonus.

Application Process

To apply, please submit your resume and your Salesforce Trailhead profile link. Certified candidates are encouraged to highlight their certifications in the application.