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    WordPress WooCommerce Marketplace Buyer Seller Chat

    The WordPress WooCommerce Marketplace Buyer Seller Chat Plugin is a chat system that helps Marketplace Seller and the Marketplace Buyer to start the conversation.

    In this plugin, any buyer can start to chat with any seller.

    The buyer can ask queries related to the product that the seller is selling or any upcoming product information, and the seller can also reply to any buyer about their queries.

    A healthy conversation between a buyer and a seller leads to more sales conversions. It is user-friendly and customizable, where the administrator can customize the theme of the chat window and users list.

    Note:

    This plugin is based on Socket.IO and the user needs to install a node on their server to use the plugin.

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    WordPress WooCommerce Marketplace Buyer Seller Chat Plugin is an add-on to WordPress WooCommerce Multi Vendor Marketplace Plugin.

    Check out the plugin workflow :

    64Fdekrerc4

    Features

    • Socket.IO based real-time chat management system.

    The system is based on Socket.IO to provide seamless chat between buyers and sellers with an effective chat management system

    Note:-  “We are using the latest Socket.io version 4.5.1”

    • Buyers can chat with any Seller.

    Now a buyer can chat with any seller on the marketplace.

    He can ask queries related to the product that the seller is selling or any upcoming product information, and the seller can also reply to any buyer about their queries.

    • The seller can change the status to online, busy, and away.

    A seller can also change the status to online, busy, and away as per his requirement.

    • Smiley/Emoticon support for an interactive chat between users.

    This feature enables to use of Smiley/Emoticon while a conversation between a buyer and a seller.

    With the help of Smiley/Emoticon, buyer or seller can express their views in a very interactive way.

    • Multiple chat support for both Buyer and Seller.

    This plugin support multiple chats for both buyer and seller. Now a buyer can chat with multiple sellers and a seller can chat with multiple buyers simultaneously.

    • Buyer list for Seller.

    A list of all the buyers who communicates with the seller will be available. He can check the history of chats with the buyers.

    • Buyer and seller both can manage their chat profile and can update them.

    Buyers and sellers can manage their chat profiles and can update their accounts accordingly.

    • Buyer and seller can view the chat message timestamp with the date.

    The buyers and sellers can see the time and date for any received or sent message from their chat account.

    • Buyers can do instant login from the chat window.

    The buyers can log in to their chat window directly from the product page of any seller to start a conversation with him.

    • Seller and customers can view their chat conversation history.

    The sellers and buyers can view their chat history from their chat account to get an overview of their last conversations.

    • Will work with HTTPS enabled websites.

    The users can also use the plugin for HTTPS-enabled websites by just adding the server details (Private Key, Certificate Key, Sever CA Bundle File).

    • View chat history/ conversation between the seller and the customer.

    The admin can view the chat history/ conversation between the seller and the customer.

    • Notification Sound.

    Support for notification sound when message receives for seller and buyer.

    • Chat on Seller Profile Page.

    Now, the chatbox option is also available on the seller profile page.

    • Offline chat

    Allow the buyer to start chat with the seller even seller is offline.

    • Message Notification Number

    On the seller panel seller can check the message number sent by the customer.

    • Admin Chatbox

    The buyer and seller can initiate the chat with the admin from their panel for the admin’s product only.

    Installation

    The user will get a zip file which he has to upload in the “Add New” menu option in the WordPress admin panel.

    For this login to WordPress Admin Panel and Under the Dashboard hover your mouse over the “Plugins” menu option which brings out a Sub-Menu and then select the “Add New” option.

    WordPress WooCommerce Marketplace Buyer Seller Chat

    Further, you will see an option on the top of your page that is “Upload Plugin”, click the option to upload the zip file.

    WordPress WooCommerce Marketplace Buyer Seller Chat

    After clicking on the “Upload Plugin” option, below that you will see a button “Choose File” click on the button to browse for the zip file as per the snapshot below.

    WordPress WooCommerce Marketplace Buyer Seller Chat

    After browsing the file, click the “Install Now” button to install the plugin as per the snapshot.

    screenshot_from_2022_08_09_15_20_24-1-

    Now when the plugin is installed correctly, you will see the success message and an option to activate the plugin. Click on “Activate Plugin” to activate the installed plugin.

    buyer seller chat

    That is all for the installation part of the WordPress WooCommerce Marketplace Buyer Seller Chat Plugin.

    After the successful installation, you have to run this command:

    Note: Please reach the destined folder in your directory and then run this command.

    Note: Please make sure Node is already installed on your server.

    Folder path example – cd /home/installation/folder1/wp-content/plugins/wp-marketplace-buyer-seller-chat

    Command - npm install

    After running the command you need to flush the permalink to update the permalink structure. Navigate to Settings > Permalink, select post name, and click enter to update the permalink.

    manage setting

    Configuration

    After successful installation of WordPress Woocommerce Marketplace Buyer Seller Chat Plugin, the admin can configure this under “Buyer Seller Chat> Configuration”. 

    wpdemo.webkul.com_woocommerce-marketplace-buyer-seller-chat-182-75-44-194_wp-admin_admin.php_pagebuyer-seller-chat

    If the user has enabled the HTTPS for his website then the user has to add the server details (Private Key, Certificate Key, Sever CA Bundle File) so that the chat features can work in HTTPS  enabled mode accordingly.

    Host Name – Enter the hostname of your online store.

    Port Number – Enter any available port number for the chat system.

    Chat Name – Set the storefront name for the Buyer-Seller Chat.

    Receiver Chat Time Text Color – The admin can select the text color of the chat time displayed on the receiver chat.

    Receiver Chat Background Color – The admin can select the receiver chat background color.

    The Receiver Text Color – The admin can set the chatbox receiver text color.

    Seller Chat Strip Color – The admin can select the seller chat strip color.

    The Sender Chat Time Text Color –  sender chat time text color can be set by the admin here.

    Sender Name Text Color –  Admin can set the sender name text color here.

    Sender Chat Background Color – The admin can select the sender chat background color.

    Customer Chat Strip Color – The admin can select the customer chat strip color.

    Sender Text Color – The admin will set the chatbox sender text color.

    Allow Offline Start – Allow the buyer to start chat with the seller even if seller is offline.

    HTTPS Enabled – The admin can enable or disable the https.

    Upload Server Private Key File- Upload the server private key provided by the server service provider.

    Upload Server Certificate Key File – Upload the server certificate key provided by the server service provider.

    An Upload Server CA Bundle File – Upload the server CA Bundle File provided by the server service provider.

    Chat History

    The admin can also view the chat history of the chat between the seller and the customer as shown in the image below.

    chat-history-1

    As illustrated in the figure below, the admin can monitor the chat history between the seller and the client according to the specified slots.

    wpdemo.webkul.com_woocommerce-marketplace-buyer-seller-chat-115-113-191-18_my-account_seller-dashboard_

    Buyer-End management

    A buyer can start to chat with any seller on the marketplace. For this, he just needs to navigate to the product page and log in to start the conversation.

    h21

    After logging in, the buyer can start the conversation with that seller.

    h34

    If the seller is not online, the buyer can’t initiate a chat with the seller but if the buyer has already initiated a chat with the seller, the message will be delivered to the seller.

    Buyers can also use emoticons for an interactive chat with the seller.

    h35

    The customer can see the response from the seller in his chat window.

    woocommerce-marketplace-buyer-seller

    Buyer Chat Account Settings

    The buyer can manage the settings for his chat system by clicking on the Profile Settings option in the top right corner of the chat system.

    h76

    After clicking on Profile Settings, the buyer will get a pop-up window where he can change his profile logo, last name, and first name.

    h56

    The buyer can also update his status like – Online, Busy, and Offline.

    woocommerce-marketplace-buyer-seller-chat_product_hoodie_-1

    As illustrated in the figure below, the buyers can view the chat history between the seller and the client according to the specified slots.

    Screenshot-69

    Seller-end Management

    After Logging in as Marketplace Seller a chat icon will be available on the right side of the page. The seller has to click this icon to slide the buyer’s list out.

    woocommerce-marketplace-buyer-seller-chat

    In the buyer’s list, All those users who have started the chat with the seller will be viewed in the buyer’s list.

    In this list buyer’s full name, email address and status will be available. The seller can click on any buyer’s option to start a chat.

    woocommerce-marketplace-buyer-seller-chat

    If a buyer is online then the message will be delivered to him.

    Else if the buyer is offline then the message will also be delivered to the buyer and a message will be shown to the seller as the user is not available for chat.

    A seller can manage multiple chat windows if they are unable to view them all together.

    woocommerce-marketplace-buyer-seller-chat

    At buyer-seller chat, the seller can view the chat history of the given slots as per the below image.

    Screenshot-64

    Chatbox On Seller Profile Page

    The newly added feature helps buyers chat with respective sellers on their profile page now as shown in the below image.

    Seller-–-Marketplace-Buyer-Seller-Chat

    Moreover, if the buyer clicks the close chatbox button chat with the seller chatbox can be restored by clicking the Contact Seller button.

    Seller-–-Marketplace-Buyer-Seller-Chat-1

    Seller Profile Settings

    The seller can manage the settings for his chat system by clicking on the Profile Settings option in the top right corner of the chat system.

    woocommerce-marketplace-buyer-seller-chat_my-account

    After clicking on Profile Settings, the seller will get a pop-up window where he can change his profile logo, last name, and first name.

    Screenshot-70

    The seller can also update his status like – Online, Busy, and Offline.

    woocommerce-marketplace-buyer-seller-chat

    The seller can see a new message from the buyer in his chat system.

    woocommerce-marketplace-buyer-seller-chat

    Chatbox on Admin Profile Page

    The admin can also chat with buyers and sellers from their profile page.

    wcdemo.webkul.com_woocommerce-marketplace-buyer-seller-chat_product_hoodie-with-zipper_-1

    Once the chat is initiated by the seller or buyer from their panel it will reflect on the admin end.

    wcdemo.webkul.com_woocommerce-marketplace-buyer-seller-chat_wp-admin_admin.php_pagechat-page

    This will work similarly to the seller panel.

    Support

    That’s all for the WordPress WooCommerce Marketplace Buyer Seller Chat. Further, if you have any questions or queries, please raise a ticket at webkul.uvdesk.com.

    Moreover, You may also browse and check our other WooCommerce plugins.

    Current Product Version - 2.4.1

    Supported Framework Version - WordPress: 6.1 WooCommerce: 7.0.1 WooCommerce Marketplace: 5.2.2

    Blog Version - WordPress: 6.1 WooCommerce: 7.0.1 WooCommerce Marketplace: 5.2.2
    • Version WordPress: 6.1 WooCommerce: 7.0.1 WooCommerce Marketplace: 5.2.2
    • Version WooCommerce 6.7.1 WordPress 6.0.1
    • Version WooCommerce 5.6.x WordPress 5.8.x
    • Version WooCommerce 3.9.x
    • Version WooCommerce 3.3.x, WooCommerce 3.2.x, WooCommerce 3.1.x, WooCommerce 3.0.x
    . . .
    Discuss on Helpdesk

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    14 comments

  • Baba
    Hi,
    can we track the sales reports through Google analytics?
    • Baba
      We have multiple stores in the same city. I want to allocate in chat specific storekeeper at the product available store. Is this plugin work for us?
      • Subhangi (Moderator)

        Hello,

        This module doesn’t work in that way. But we can do the same with some modifications to the module. And it will require customization.

        For the same, you can connect with our team at [email protected] with your complete requirement. So that they can assist you better.

        Thanks,

        Webkul Team.

    • Subhangi (Moderator)

      Hello,

      In WooCommerce, there is an inbuilt feature for tracking the sales report. Reports in WooCommerce give you the ability to see your store’s performance from month to month using graphs and stats.

      For more details, you can check here – https://docs.woocommerce.com/document/reports/

      Thanks,

      Webkul Team

       

  • Vijay Garg
    chat plugin conflict with “http://preview.themeforest.net/item/construction-construction-building-company/full_screen_preview/17271521?_ga=2.220786328.1483563563.1502178647-1518506080.1500980011” theme. How can I resolve it ?
    please advise us.
    • Amit Chauhan (Moderator)
      hello please create a ticket at [email protected]. our team will look into the issue
  • Mohd Fadhil
    Hi…. This plugin compatible with woocommerce + dokan + flatsome themes? Kindly advice
    • Ігор Кіт
      I’m voting for this feature too: Dokan + chat + flatsome
      • Amit Chauhan (Moderator)
        Hello, sorry for little delay in the reply.
        Actually marketplace buyer seller chat plugin works only with our multi vendor marketplace plugin. yes it does work well with flatsome but not with dokan marketplace
  • vishal pardhi
    hi i want to purchase this plugin but demo is not working like buyer seller chat
    • Amit Chauhan (Moderator)
      That is strange, you can check again. it is working fine now
  • indiagosolar.in
    Hi
    Can this plugin be compatible with WC vendors plugin..it also works quite similar to marketplace .

    HK

    • Amit Chauhan (Moderator)
      Hello, sorry for little delay in the reply.
      Actually marketplace buyer seller chat plugin works only with our multi vendor marketplace plugin.
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