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Odoo Queue Management User Manual

Updated 5 June 2024


Odoo Queue Management is a module that enhances customer service during peak hours by shortening waiting lines and reducing potential sales loss due to ill-managed queue management. 

Odoo Queue Management features a self-ticketing token management system, a neat token display screen, and a back-end checkout line management system. 

Users can view details like counter count, total tickets, customers served, and canceled tickets from a single screen.

Odoo Queue Management allows for efficient waiting line management and assigning counters to different departments, demonstrating value for customers’ time.

Also you can check our Odoo Website Customer Group module which segregates the customers and has become a powerful tool in marketing. Every customer has different types of needs and wants called . 

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  1. Provides the feature to introduce the token system for Queue management in the store.
  2. The customer can generate and print out the tokens themselves and wait for their turn with the help of Odoo Queue Management.
  3. The token counter incorporated in the menu can be displayed on the screen.
  4. In Odoo Queue Management the token counter also displays the departments catering to the customers.
  5. Neatly designed dashboard for the admin to overview all the necessary information like the total tickets generated in a month or year, total customers served, etc.
  6. The status of the token can be marked as Done, Progress, or cancel by the admin depending upon the necessity and requirement of the customer
  7. Different departments can be created according to the type of service and products.
  8. In Odoo Queue Management the admin can see the token creation history in the Odoo backend.
  9. The token dispensing sequence can be customized by the admin in the Odoo backend.

If you want to use a callback option to enhance their shopping experience and retain customers then check Odoo Website Request For CallBack module. This feature is essential for travel, hospitality, groceries, and service-based websites.


  1. Once you purchase the App from the Webkul store, you will receive the link to download the zip file of the module.
  2. Extract the file on your system after the download finishes. You will be able to see a folder named- ‘queue_management’.
  3. Copy and paste this folder inside your Odoo Add-Ons path.
  4. Now, open the Odoo App and click on the Settings menu. Here, click on Activate the Developer Mode.
  5. Then, open the Apps menu and click on the ‘Update Modules List’.
  6. In the search bar, remove all the filters and search ‘queue_management’.
  7. You will be able to see the module in the search result. Click on ‘Install’ to install it.

Before moving further, explore our Odoo development services & an extensive range of quality Odoo Apps.


Manager/Admin View

  1. In the Odoo Queue Management module, the Admin has all the rights to see the Dashboard which shows a complete and efficient overview of today’s queue. In addition, the Admin can check the overall status Monthly/Weekly/Yearly in both the Line chart and Pie chart.
  1. Manager/Admin Configure the token prefix sequence by simply going to the ‘Sequence’ tab Under ‘Sequence’.
  1. Add relevant Information to configure the Sequence prefix for token Sequence number and Save.
  1. Go to the ‘Department’ under ‘Token Interface’ to check or create the Department. Manage queue according to the department.
  1. Click on the ‘Create’ button; Create new department and Save.
  1. Admin can start token printing for customers by simply going to the ‘Token Interface’ under the ‘Token Interface’ tab.
  1. Click on the Resume button and Start Token Printing for Customers.
  1. Click on the Top-Right of the Token interface Column to Configure the settings of ‘Token Interface’; and click on the ‘Settings’ tab.
  1. Tick the checkbox next to PosBox to configure PosBoxless with your Queue management. After that, tokens generated for the people waiting in queue can be printed out with the Pos receipt printer. Moreover, simply set the IP address of the server where PosBoxless has been configured.
  1. Admin can check the Tokens from Backend by simply moving to the ‘Tokens’ under ‘Token Interface’. Here, Admin gets every information about Token like Name of customer, Date, Status of Token, Department.
  1. Admin can check the current processing tickets and know the corresponding counters of the ticket by moving to the ‘Display’ tab.

Customer View

  1. Go to the Token Interface which can be used for the Token Generation by the customers. Add relevant details like Name, Mobile no., Department and click on the ‘Generate Token’.
  1. After Generating the token successfully, the Customer can check the current queue status on the Token like Token no., how many are attending, and what is your position is displayed on the screen. If the customers want the slip of the token; Simply click on the close button and they get the slip of their token.

Queue Processing View

  1. Further, when the tokens are generated, the Queue processing user is managing all the tokens of the customers. The queue processing manager has been processing by simply clicking on the ‘CALL NEXT’ Button.
  1. Fill in all the further details like customer Query and Feedback for the checkout process. Meanwhile, the Queue processing users can also change the state to Done, Progress, or Draft as per the status of the query.
  1. Here, is the Dashboard of the Queue Processing user. This shows all the information about each counter like Both the counters are open.


Hope you find the guide helpful! Please feel free to share your feedback in the comments below.

If you still have any issues/queries regarding the same, please raise a ticket at the UV Desk.

I hope this helps. In case of any further queries, contact us at our support mail.

Thanks for paying attention!!

Current Product Version - 1.0.0

Supported Framework Version - Odoo V17, V16, V15, V14

Blog Version - Odoo V17, V16, V15, V14
  • Version Odoo V17, V16, V15, V14
  • Version Odoo V14, V13, V12, V11, V10
. . .

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