Johnny’s Tobacconist is a UK-based heritage retailer specializing in premium cigars, pipe tobacco, vaping products, and grooming essentials.
The family-run store combines tradition with modern retail, offering trusted smoking and lifestyle products to customers in-store and online.
With a legacy of over a century, Johnny’s Tobacconist blends traditional retail expertise with modern e-commerce to serve smoking and lifestyle enthusiasts.
The family-run store offers premium cigars, pipe tobacco, vaping products, and grooming essentials, trusted by customers in UK and beyond.
It aimed to make store online operations smoother by improving ordering process, offering discounts on products, & allowing easy order returns.
To achieve this, they partnered with a trusted WooCommerce Development Company to deliver a seamless & engaging shopping experience for their customers.
Johnny’s Tobacconist struggled to align their long-standing retail store with the growing demand from online customers.
Staff faced difficulties handling orders quickly, while customers expected a faster and more reliable ordering process.
Managing discounts across different products created pricing inconsistencies, adding complexity to day-to-day operations.
Processing returns was also time-consuming, leading to customer dissatisfaction and extra manual work for the team.
These challenges limited their ability to deliver a seamless shopping experience & slowed efforts to grow both their physical & digital presence.
This case study shows how the company solved challenges using Webkul’s powerful e-commerce solutions.
WooCommerce Point of Sale extension connected Johnny’s Tobacconist online and in-store sales into a unified system.
With real-time inventory tracking and quicker checkouts, POS streamlined daily operations & enhanced experience, as shown in the snapshot below.
By using Webkul’s POS extension, it simplified store operations and enabled staff to process orders more efficiently.
The system allows staff to complete transactions quickly, ensuring every customer enjoys a smooth & hassle-free shopping experience.
Point of Sale Price Rule (Price list) for WooCommerce lets them configure fixed or percentage-based discounts across products, categories, variations, globally.
Discounted products appear with actual and reduced prices, helping buyers easily identify offers and shop with clarity, as shown in the snapshot below.
They set discount durations for seasonal promotions, ensuring time-bound offers are clearly displayed across physical and online stores.
Customers easily spot reduced prices alongside originals, making shopping for cigars and accessories transparent, trustworthy, and more engaging.
POS Order Return for WooCommerce gives visibility into refunds, exchanges, invoices, and updated inventories for seamless control.
It enables Johnny’s Tobacconist to process full or partial refunds, exchanges, and generate receipts efficiently, as shown in the snapshot below.
They can track refunded orders, invoices, and stock changes seamlessly, helping them to maintain trust & customer satisfaction.
The system automatically updates product inventory after refunds, ensuring accurate stock management across outlets without manual adjustments.
With enhanced POS solutions, Johnny’s Tobacconist streamlined in-store & online operations, creating a smoother shopping experience.
Staff managed the ordering process more efficiently, applied discounts on cigars, accessories, & handled returns without complications.
Admins could configure flexible pricing rules, track refunds, & keep inventory updated automatically across outlets for accurate stock control.
These improvements simplified daily management, reduced errors, built stronger customer trust for both the physical shop & online store.
It helped boost sales, improve satisfaction, strengthen Johnny’s Tobacconist’s reputation as the UK’s trusted tobacconist.
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